DHL Sucks

DHL **DOES** SUCK - THEY ARE THE WORST!!!!!!

DHL is simply terrible!! It's been a week now - still no package although I was supposed to get it in 24 hours. I wasn't home on first attempt, so I signed the form and requested they leave on the second day delivery attempt. Well, they never attempted delivery again. Here it is a week later, still no delivery. I tried calling their 1-888-2RETURN phone number, and they never answer the damn thing. Finally, they answered once, and some bimbo who sounded drunk told me there was a "driver issue" and that they'd call me back in an hour. They never called back.

Yes, indeed, DHL SUCKS!!!!! They are the worst of all carriers - I will certainly never deal with them again, if I can help it.

Yeah ... I googled for "DHL sucks" and got your site. And yes, you are so damned right! DHL SUCKS! I live in Germany and a client sent me a big parcel yesterday. We were waiting for the parcel the whole day and when we checked the letter box only a card was in it, telling that they tried to deliver. I swear, that we were there the whole day wating for the parcel and they did not even tried to deliver properly. I know the DHL man, it's a lazy, small fat man! Probably he was just to sluggish to get the 25 kg (55 pound) package out of is car. Not for the first time! Besides, the postage was about 60 EUR (79 USD)! Imagine this price! And they are not even able to ring the door for 60 EUR!
No wonder: DHL is a company of the "German Post". And the German Post was a bureaucratic company owned by the german state until a few years ago. And this lazy bureaucratic mentality is still in their mind. That's it. Now O have to go to the local DHL office and I swear: After this these lazy fuckers will hope that they would have done their jop properly.

I hate DHL. I swear that I will never use their service again. From now on I will only use american parcel services like UPS and FedEx. From the past I can tell that they do a great job in Germany. Professional, fast and reliable. DHL has nothing of these qualities.

Unfortunately someone else got www.dhl-sucks.com :-(

I didn't know DHL was as bad internationally. Yeesh.

I blame all bureaucratic inefficiencies on Kafka. :_)

i ordered an item on ebay and it was picked up on the 18 0f jan 2005 , it was supposed to arrive on the 21rst 0f jan 2005 now it's the 24th and still no package. i called the dhl customer service and they told me that they had a delivery delay and it would be in and they would ship it as soon as possible they next day, well they next day was saturday and they're not even open on saturday, dhl is the worse delivery service i've ever dealt with, i'll never ever ever ever use them again.

I googled "DHL sucks" as well because they do. I was supposed to have a package delivered yesterday, but I saw that they "tried to deliver" so I called them. They had my address wrong. I checked the tracking today. Again, it said, "Tried to deliver." I asked what the problem was, again, they had the same address problem. It was never corrected! I was assured that it would be delivered today after they updated the information. It's 5:40pm here. No update on the tracking information on the website. Any bets on if they'll deliver the package? I wouldn't take that bet. Seriously... USPS does a better job, and costs less. F DHL.

DHL is the worst !!!
Package vanished (next day service 40lbs computer)
No insurance, they paid $100 I lost $550...
Never had any problem with any other shipping,
i was under the impression insurance is for damage never thought a big box would just disappear...
Now tracking number shows absolutely different info..

!!! NEVER AGAIN !!!

Hello,

I just finished a crap-job at DHL. It gave me some insight in the system of this carrier: The computer system they use for their tracking and scanning is based on old fashioned and chaotic programs. You have to scan each package at each step of the process. However, over 30 percent of all packages don't go through the system correctly...
Most drivers are overworked. The coordination with sub-entrepreneurs sometimes works, sometimes it doesn't. The atmosphere at our station was poisoned by intrigues. I have learned a lot about the wrong way to run a big organization at this company.

Yea, I'm lovin it.

My wife dropped a package at the DHL location at Cincinnati/NoKY Airport with $500 of gifts in it on 24/Jan/05. Stupid of me!

The tracking number said it went nowhere.
Can't wait til someone cashes the check.

DHL = Definite Heister of Loot

Yea, I'm lovin it.

My wife dropped a package at the DHL location at Cincinnati/NoKY Airport with $500 of gifts in it on 24/Jan/05. Stupid of me!

The tracking number said it went nowhere.
Can't wait til someone cashes the check.

DHL = Definite Heister of Loot

Big F may be on to something: if the computer systems are archaic, poorly implemented, and cumbersome, then packages will probably get lost.

I just got a package from DHL. The idiot driver sat there and stood at his car, and THREW the package at my door! >.<! This is aggravating for me as these parts cost me 150 dollars! Luckily they didnt get broken. Fu*kin morons.

Yes indeed those mother f*ckers...... from DHL suck big time, they were supposed to deliver me a package...from which they charge extra money...because it was a high priority...here i am four days later and still no package...plus they're saying they now tried to deliver my package three times..wich is so not true...but anyway DHL SUCKS

Called up DHL customer service a couple of times , same experience everytime served by rude reps and they can't answer any questions. They will keep transfering you back and forth between department and trying to get away with it. Btw, billing department and all the rest of department are the same.

Saw DHL advertisement on TV saying that they will be new and different, naww..they are still the same old...bad DHL. I got fedup with them and will not use DHL anymore!

I strongly dissued anybody use DHL as their carrier for anything: They delivered my three packages after five weeks whereas the projected transit time between Frankfurt and Miami was two business days. DO NOT USE DHL AS YOUR CARRIER - I sent three different shipments, each consisting of two or more packages. Guess what: None of them arrived on time, two got lost - DAMAGE: €4,600.00 for three laptops and important tools.

AGAIN: DO NOT USE DHL, NO MATTER WHETHER YOUR SHIPMENT IS IMPORTANT - CHANCES ARE IT WON'T MATTER TO THEM AND THEY'LL THROW IT IN THE TRASH CONTAINER AT THEIR FACILITIES.

I drove to their airport station 60 and picked up one of two packages. The other one which was part of the multipiece shipment was allegedly lost. After I talked to the customer care "specialists" they told me they "didn't care about my package any more" and advised me not to try going back to the station since the local staff would be "prepared" to "act accordingly".

MY ADVICE: STAY CLEAR OF DHL!

Patrick

Just have to chime in here as well. Tried to send a shipment to the Dominican Republic on Tuesday, Feb 16 for delivery on Friday, Feb 18. Shipment went to Dominica instead. Um, hello? DIFFERENT COUNTRY!! Dominica's code is DOM; The DR's code is SDQ - big difference!

I have been fed much bullshit by their CS, i.e., on Thursday told me there's not another plane out of DOM until Monday at 1pm (really? not one plane leaving until Monday?); in order to get from DOM back to SDQ shipment must come back thru Cincinnati (it has to go thru the DR to GET to Cincy in the first place!).

Unbelievable!

I will be doing everything in my power to make sure my $4 billion/year company never uses them again!!!!

ps - I googled for "dhl sucks," too!

I agree DHL sucks really bad, I sent an ipod back to apple for service. They dropped off the package fine when I didnt have to sign for it, now that it was fixed and sent back to me they cannot seem to send it. Such a group of fucking idiots. They say htey attempted delivery when i was home all day one saturday, then i call the customer service and i get some rude cunt who talks to me with an attitude when i was being very nice. All i want is my package and apparently that is very hard for DHL. I was supposed to get my package overnight on sat, it is now tuesday and still no package, gotta love it. I should call them and have them ship my fucking box via fedex so I can finally get the ipod.

DHL are shit!!
We used them for the first time the other day and our customer sent me this picture.
http://www.4cheapcomputers.co.uk/box2.jpg
We refunded the full amount back to our customer because we where soo embaristed by what they had done as our chosen courier.
NEVER USE DHL if you want a package to arrive in working condition..

DHL is keeping my package at the douane for two months. They lie me and they lie the sender. It's unvelieveable how they lie!! I've already sued them for two delicts, no kidding! WATCH OUT THE WEIGHT OF YOUR PACKAGES!!!!!

I have yet another DHL horror story. It starts with a serviceman ordering a part for my washing machine. The part was to be shipped 2nd day air directly to my home in North Carolina. OK, fine, this was before I ever knew that the part was to be shipped via DHL, which I have instictively for some reason never trusted. Now I know why. I have been tracking my package from day 1. Well, on thursday morning, which was the day I was supposed to have RECEIVED my package, it was in Wilmington, Ohio. Oh by the way, the package originated in Waco, TX. I called DHL and they said that there was a processing delay and I would receive my package by 12 noon on Friday. Well, at 12:01 I called them and asked where my package is. Now they said there was a processing error. Since I had been tracking it, I now knew the package was in New Bern, NC which is only about 80 miles from here. Now today is Saturday, and I tracked it once again. It now was back in OHIO. I then called them again since I am now getting madder than a wet hen asking why the HELL it is back in Ohio. The representitive on the phone then tells me that I am not in New Bern's delivery area and it had to go back to Ohio to be reprocessed just to get shipped back to NC, this time to Raleigh, which is who handles the area of NC that I live in. I then asked if I can expect this package to arrive on Monday, 4 days AFTER the original promised date. They then said yes I will receive it by 5, but then in the same breath said since I was supposed to have received it on THURSDAY, I would probably have it between 10 and 3, but no later than 5. I guess I'll have to wait and see.
This is the LAST time I will have anything shipped to me via DHL. From now on, I am going to insist on UPS, even if I have to pay extra. At least I know I'll receive my package when they say I will.

dhl has just announced they are sponsoring major league baseball. this incompetent company just took a portion of the nextel account from us and they screwed it up so bad that nextel returned to us within 2 weeks of them switching. most theirdrivers are independant contractors and dont care where when or who signs for your packages! beware, I am an 18 year air express veteran! Major league Baseball beware dhl does not have a good newtork in the US they cannot match fedex or ups. MLB ships a million pkgs per year, this is gonna be a disaster, they will not be able to deliver what their commercial promise, I guarantee it!

I absolutely loathe DHL ! The stupid prats misrouted my packet sending it to Thailand ! instead of Russia !

I used to work for the largest meat processor in the world. Dell shipped us stuff through DHL. They would give the packages to anyone standing around smoking outside, we only got about 70% of our packages. We finally called Dell after the DHL guy dropped off 7 (SEVEN) laptops outside, behind our building after close on Friday night, and LEFT THEM. We had him on camera doing it, so DHL had to replace the units @ $2000 a peice. From then on, we had a special ticket number that we referenced when we ordered from Dell, and we used FedEx from then on.

This place really sucks. They treat their employees like dirt and then wonder why they continue to vote in Unions. THIS IS NOT GERMANY !!! U cant crap on your people and expect them to take it day after day ! And yes they do lose a LOT of packages, and you know what they dont care because they figure there are more suckers out there everyday. Keep your fingers crossed they are losing money at a fierce rate and hopefully we wont have to deal with them much longer.

DHL messed it up for the last time: http://info-ninja.net/zine/issue/6.htm

[Visit the link for another DHL horror story - editor]

So here is my horror story with DHL. I ordered a LCD TV from AMEX with my points. I recieved the confirmation email from the place that AMEX bought it from which is in NY. so i figure a few days. The email did not have a tracking number so i said ok. Last night i went on the website of the place where the item was being shipped from. It had been well over a week and i was wondering where my TV was. i punched in the order number and it gave me a DHL tracking numbers. Immediately i said great the King of F*ck ups. I clicked the tracking number and it said it was delivered on 4/21/2005 at address # 11 when it should have been delivered to address # 1. In fact there is no such thing as the 11. So i said great where the hell could this thing be. I call and get a pleasant customer service rep. She was very helpful but could give me limited information. it is 3:43pm est on 4/28/05 and im waiting to hear from them as to the status of my package. its been exactly a week since the delivery date and i dont have a good feeling. They left the friggen TV at a "front door" of what i ask?

These morons can't so much as deliver an envelope across the street with completely fucking it up! I sent some time sensitive information with these clowns, these fucking retards managed to not only ring a doorbell when they attempt a deliver but they left the item "somewhere....like maybe under the doormat", thanks for clarification, maybe everyone at DHL left their common sense somewhere......like under the doormat. You idiotic, slack jaw, pathetic excuses for dog shit, why do you even show up for work? How the hell do you find your way to work every day? I want the entire company to deliver a package for me...destination..HELL, who am I fooling, they'd manage to fuck that up as well. If you are a DHL employee reading this (although highly unlikely because you can't even read a fuckin address) I hope that someone you love needs something urgently and you send it via DHL, then after they get screwed (which they will) maybe you'll take a bit more pride in your job and maybe just maybe you'll look in the mirror and realize that nobody likes you because you are a DHL (dick head loser!)

Guys DHL SUCKS!!! Let's report them!!!

http://www.spokane.bbb.org/members/disputea.html

I generally like DHL's ground service, but I recently shipped some stuff with them, and you got it, they suck. I wanted to ship a package and avoid paying the pickup charge since their depot is not convenient to me. Since I work at a large company that uses DHL for our shipments, I decided (and DHL verified that I could do this) to just do an Airbill online and give them my credit card number and drop it off at my mailroom on the way into work. That worked fine, the package was picked up and delivered, albeit a day late. When the charge hit my credit card, I could have sworn it was for more than I was expecting. I wonder if they charged me for a pickup anyway? I still need to check on that. Then I wrote to them and told them that because it arrived late, they owed me the shipping charges back (they guarantee on-time delivery). They told me that their billing department would be in touch with me. They never got back to me. Then I shipped a second package. This time I had opened a DHL account but the Airbill holder I had from work did not hold the Airbill printed from their website when shipping from an account (I did get some shipped to me that arrived the next day). So I went back and did the credit card route again (this was before I had seen the overcharge). Well it turns out if you print an Airbill on your account, you need to log back in and cancel it or they will charge you anyway. I forgot to do that, so when I got my monthly statement, they had billed me for the shipment. I wrote to them, explained the situation and how I had actually shipped it via DHL anyway. They said the billing department would get back to me. They never did (surprise!), and a few weeks later they billed my credit card I had given them when I opened the account. I really do need to dispute that charge.

Anyway, I would definitely use DHL ground service again, although I'm not sure I'd trust them to bill me for service. It's too bad that OfficeMax is such a ripoff and adds 30-35% to DHL's counter rates, or I would ship through them.

I'd have to agree with everything that is being said about DHL. Prior to DHL merger with AirBornexpress I never had problems sending international pacakges with DHL. After the merger I figured let me try them. I send package with estimate delivery of 3-4 days ground. It took over 2 WEEKS. MF's, i will never send via DHL for any reason.

I work in DHL Cyberjaya facility in Asia, and I Can't believe this BIG time fat company sucks so hard ... they are morons, BIG time, I feel like flyoff from here, but i can't bcoz I have a year contract, My piece of advice, NEVER EVER, WORK FOR DHL mainly CYBERJAYA, SECOND EVEN by mistake don't sign any contract with company like DHL

So far 5 days late. I am the author of the Vampire Apocolypes series, the Chaotic Brood. I had bought a laptop and they sent it via DHL. One day late is bad enough as it is, but now 5 days is 5 days too many and is strangling my career as a writer. Im giving it 2 more days before I file for civil action against them and also ready to report them to the BBB

I was waiting the whole day for a package, and I finally saw in the website that they attempted to deliver. So I call the 1800, and they transfer me to the office it is supposed to handle my package. I was treated with low customer service and respect. The customer service representative wanted to make me feel like a stupid to excuse his inefficiency.

I used DHL for the first time to send a package to Europe, DHL managed to lose it. I don't believe they even try to trace or look for the packages, it's cheaper for them to pay the insured value...after all, we are just "small fry" to them.

NEVER AGAIN!!!

I GOOGLED "DHL SUCKS" TOO!!!
Coincidental that we all have the need to rally together during out individual angsts? I think not! DHL is GHETTO GHETTO GHETTO. Packages just thrown at my door regardless of if i'm there or not...who is this elusive DHL guy galavanting around town in a mustard van dropping packages helter skelter hitherto and there? I've only actually seen one...and that was a fleeting image because i'm not sure if he actually knocked or if i just felt a presence at my door either way i caught him and before i got a good look he shoved the package in my face then alighted the stairs. my last package never made it.

As a DHL employee, I have empathy for your experiences with DHL Those problems are much too common. Let me add however, that DHL inherited many of these problems from it's acquistion of Airborne Express. DHL is working hard to solve these problems but it doesn't happen with the snap of the finger. DHL's biggest service problems are the result of using non-employee drivers who are poorly paid, poorly trained and not of a professional caliber. Airborne Express had moved their customer service from the local level to those big mega customer service centers with phone banks and part time people who are poorly trained, not paid much and really have no idea how the system works. Garbage in, garbage out . Once DHL eliminates these outside contract drivers replacing them with professional company employees, and moves customer service back to the local level, you will see dramatic improvement in service.

If you really want to make yourselves heard by someone who needs to hear these complaints, you need to go directly to the horses mouth.

CONTACT: John Mullen....CEO for the United States.

Direct phone line: 954-888-7333
Fax: 954-888-7310

EMAIL: john.mullen@dhl.com

ADDRESS: DHL, The Americas, 1200 S. Pine Island Rd, STE 600, Plantation, Fl 33324

Wait until you hear about my story. We had (3) major shipments DHL was suppose to quote on in China. If we accepted their quote, they were suppose to deliver the 10,000 lbs of items (about $20,000 of products) by ship to New York.

Instead of quoting us on the shipping charges, which we estimated to be around $3,000 in shipping charges, they illegally siezed one of the orders and upgraded the shipment from 'deliver by ship' to 'overnight delivery'. The cost of the shipping greatly exceeded the cost of the products. When I called to complain, I was told that this happens all the time. Then she said, "We know that we screwed up, but you are going to pay for it". Sure enough, they invoiced us for it. The invoice was so HUGE, that it would make you fall off your chair.

But, it doesn't stop here. They then siezed the other two shipments, and tried to do the same thing. Fortunately, we had not paid for those products yet, so the mfg had to get the police, and force DHL to forfeit the 2 shipments. At that time we were just starting to bring in the FBI for criminal arrest, and seizure of the products, but the Chinese police were able stop DHL, and get our products back. Our authorized shipper was then able to ship the products properly.

Then when I thought it was all done, another disaster is created. We are now being double invoiced for some of the shipment. When we complained, their attitude was, "We don't care, just pay us!".

Six months later, they are still demanding payment. Litigation is just around the corner. We are planning on suing several of the employees personally.

Several weeks ago, a company across town, with a name somewhat similar to ours, had DHL ship a tractor trailer load of textiles from Europe by ship, and guess what DHL did? They overnighted it, and then tried to deliver it our us. The girl who called, said that this happens all the time. She said that half the stuff never gets to the right place, and it never gets straighten out.

Our company ships thousands of packages every year, and maybe once a years, a package get damaged or lost. DHL is lucky if they can get 50% of their shipments correct.

My advice...If DHL gets near you, run like hell!

Whoa! that's atrocious. If the matter does end up in litigation, let me know what happens. I hope the case gets a lot of publicity as well.

DHL inherited many of these problems from it's acquistion of Airborne Express

Bullshit. Airborne had better service than DHL. It's not an issue of many different computer systems internally either since all of those systems were consolidated into one earlier this year. DHL is the only company with service worse than that from FedEx Ground.

[FedEx Ground has gotten better in the last year - I think they finally merged their address databases. Fedex ground used to claim not to be able to locate my building, even though the building is over 100 years old, and in downtown Chicago. Now, I have no trouble with FedEx ground - Seth]

Nordstrom just sent me a pair of gym shoes via DHL. They arrived fine, albeit a little late, but the box looked like someone sat on it, kicked it down the alley, then used it to mop up french-fry grease. The package got to me despite having the wrong name, address and apartment number. Now, I've ordered from Nordstrom before, and they send me a billing statement monthly, so I know my address is correct in Nordstroms database. In fact, using a different carrier, the address was exactly correct. I'm surmising that DHL managed to screw up my address all by themselves. Add it to the file....

DHL Mauritius sucks! Can I name a couple of names of the horses mouth persons there???

Sure Ahmad, go ahead, name the Names on your List.

Dhl sucks, because they pay their driver nothing. By the way their driver are private sub-contractors. Under paid, shitted on, with no vacation, no medical, no stock, no lunches and totally no respect....... get that. I think that Georgia is the worst place for all reason for allowing the company to eliminate benefit

DHL DOES FREAKIN SUCK!!! i was supposed to receive a package within 3 days...and now it's been over a week with no package. DHL SUX DHL SUX DHL SUX!

DHL are friggin awful - I paid the extra £10 to have my order of replacement parts for my computer shipped by next day delivery. Stayed at home all friday, checking the tracking - and then at 4:30pm BAM up it comes "nobody to receive, left card" wtf? My desk is next to the window, and there had been no dhl vans.

So I ring up and say "where the **** is my package?" and they say they'll try again on monday and they've logged my dispute of the fact that the driver called.

So I wait all weekend (I ordered next day delivery because I NEED this stuff) and then today sat on my sorry ass, not leaving all day in case I missed them and guess what. 4:30pm BAM up it comes on the tracking page again "nobody to receive, card left". Absolute crap! So I rang them up again, and was told that the earliest they could now deliver was THURSDAY - 6 days after they were supposed to!

Total bollocks, I don't know how they are still in business.

Dhl sux
http://www.livejournal.com/users/tj_wolf/42868.html?mode=reply

I don't know what's up with all of you DHL haters who feel that you have to leave your negative comments. I'm a DHL account executive and I can tell you that UPS and Fed Ex mess up just as much if not more. DHL inherited a company (Airborne express) that was about 3 billion in annual revenue. A company much smaller than UPS and Fed Ex within the U.S. DHL seeks to be a viable 3rd option, fighting the duopoly known as Fed Ex and UPS. DHL is the number one player in most countries across the world. DHL is investing over a billion dollars in their ground network in the U.S. And saying DHL is worse than Fed Ex ground. I think one out of every 3 customers I come across even have late shipments with Fed Ex ground or damaged shipments. Not only has DHL created so many jobs already in the U.S., but they manage to save so many businesses money, espcially small businesses which pay like 30 bucks for an overnight letter with UPS or Fed Ex. You all need to get a clue. Try googling UPS sucks or Fed Ex sucks, and you'll probably see stories just as bad as you all have told if not worse.

[editor comment: Pointing out truthful statements like, "my competitor is just as bad" doesn't excuse anybodys actions. Why not fix what people complain about instead of changing the subject?]

DHL always delivers late. Fed Ex delivers EARLY 50% of the time. Blow it out yer but DHL account exec!!!!

The problem with DHL is with corporate management. 60% of its work force is contracted low wage no benifit drivers. I have worked at two of these stations and in a two year stint there was a 90% turn over of drivers. Some lasted a month, some a week. The record was a gal who lasted a whole 20 minutes!

Training was and is so poor that it is equal to being non-existant. That coupled with the huge turnover of workers makes it ripe for lousy service, missed delivered and lost or even stolen shipments.

DHL also fired over 3000 workers in Sept 2003, right after Labor Day in what is known as black tuesday, that corporate felt it did not need after the Airborne Express buyout was completed.

If you are interested in how corrupt and twisted DHL/USA is, check this site out.

http://www.exdhl.com

I just finished working for dhl today...
I found another job for alot more money for what i have to do...I gave two weeks notice, they stripped me of my job and took everything away..told me to go home, im just a number and they dont need me...how nice!!
This is the worst company i have ever worked for...drivers are well intentioned, but overworked..some putting in 70-80 hrs a week, for 9.00 an hour, with no overtime. Dhl uses independant contractors to deliver the packages and these contractors only care about what they get. Our contract holder deposits 67,000.00 a month that is his profit...while we get 1200.00 a month, work 14-16 hour days and drive 200-300 miles snow rain or sleet or sun...whats wrong with this picture. DHL WILL NEVER BE NUMBER ONE...if u need something ontime and good service, with a good price..GO BROWN...after all, they have been around for a hundred years...they must be doing something right

I ordered some Bawls soda off the internet, It was shipped DHL. It was supposed to arrive on Sep 7, arrived instead on today SEP 12, after I had called three times, and was told three on three different dates it would arrive by 5:00. They had me waiting all week after work by the damn window. My neck is so stiff. Ill never order DHL again.

grrrrrrrr....waiting on payroll,totally inept people working at dhl (deliver half load) never had a problem with fedex or ups...tell me its a late plane but our other office 20 miles away received their checks yesterday..seperately dhl and airborne were bad and i knew when they merged they would be twice as slow...this is the second time this has happened.. they do suck

A seller sent me a package, it took them THREE DAYS to move it from Middleburg Heights, OH
TO Wilmington, OH PEOPLE THAT IS THE SAME STATE! I am 4 states away does that mean it will take them 12 days to deliver? Pathetic incompetent service! I am waiting for that mother fucker to throw the package at me and i will stump him in my front lawn. DHL GO TO HELL!

D H L Sucks, yep i signed on with a broker of theirs for shipping packages and was billed by the broker and DHL. seems the broker didn't pay them but took my money then DHL billed me for all the things sent. But for a 50lb package 4 of which where shipped on one day they charged me $193.68 apiece for 3 of them and $168.43 for the 4th one all going to the same address, i think thats a bit high seeings i was told it was $23.00 for it to be shipped per piece.

after trying to straighten this out with the company customer service department "a joke" they had a lawyer send me a letter stating i owe them $201 for a past bill and to call them to settle this.

so i did and after talking to them about it they called the next day stating i owed $1801.79 for the bill and they call and call and threaten to put a judgement against you. i guess by losing things and damaging parcels which they would not cover in the past they figured they needed the extra money to get there [their] shit together. and they don't ship thru their company vehicles they farm that out .

so you have to go to whomever had damaged the parcel and put a claim in thru them but they can't give you that info untill they find out who they used by that time your time is up for a claim

It's a catch 22 whatever you do with this shipper, I have had some problems with other shipping companies but none like i have had with these little yellow truckers

Unbelievable. Thats the only word I can use to describe these absolute morons. These dumbasses couldn't ship a letter if the entire company's success depended on it. I had a laptop (with $500 insurance) that went out thursday (sept 15) DHL Ground, was supposed to be delivered yesterday (Sept 19) and I called them today to ask why its not here yet, only to hear that they are experiencing severe problems due to a merge of DHL centers in Ohio.... Why couldn't I have just paid extra and had it shipped Fedex :'( NEVER AGAIN!
-steve

OMG. DHL SUCKS MAJOR ASSSSSSSSSSSSSSSSS.
not once have they been on time. I pay for 2nd day delivery it takes them a week. UPS has yet to dissappoint me. I hate DHL

FUCK YOU ALL.. if DHL SUCKS so bad.. quit using them. If someone fucks up i wouldn't go back... now shut your asses or I will piss on your next package assholes

Paid for Express shipping 24hrs ( Dallas to Ottawa/ON) $90. 6 days later still no package !
Excuse ... We have some problems in the sorting plant in Ohio ... WHAT A JOKE ! NEVER AGAIN ....

DHL sucks so bad! I will never have anything shipped to me through their incompetent bull-shit excuse for a company again! I hope they go out of business! Soon! Our new video camera was shipped to us through this crap hole and they let the construction worker next door to my house sign for the package, not to mention they let it sit in there warehouse here in our city for 6 days before attempting to contact us and let us know they couldnt find our house, so we schedule delivery after 5:30 and the package was signed for at 1:00! There goes $600 at least visa will handle the dispute. If this is how DHL continues to do business I'm sure it won’t be long before they are done.

I knew DHL is bad, but I did not know they are SO BAD until recently I used their service. First they lost my package containing $300 gift cards. Second time they refuse to redirect my package to my work address, which I think is not that unreaonable. What really pissed me off it that when I call them, the Rep said the I did not pay for the shipping, the sender paid them, so only the sender can change the address, WTF...

Thankgod someone actually had the ceos phone number and put it on this site...I have been trying to find it because YES they lost a chair...mind you this was about 70 lbs and a pretty decent size box and the trail ends in oregan at their shipping center and goes no further! the customer already filed a chargeback to her credit card...the customer service reps and I use that term lightly say they sent the claim paperwork three times.....(never sent or received to me) I am just so upsedt that we have only used them 2 times and BOTH times they screwed up major!.. What irks me the most is their stupid commercials promising on time and packages do not get lost...they are liars and I will call John Mullen ceo every ten minutes today until he gets on the phone and does something...........kim

DHL CUSTOMERS suck! Half of you idiots can't even write or spell. You jack-asses order shit on the internet from a DHL shipper and do not give your complete address or you give a PO Box. Do you return your Hollywood rentals to Blockbuster? I cannot believe how incompetent customers are on filling out a label with a correct address. And you still blame the driver? What do you expect? I have to spend atleast 30 min of my own time everyday researching your incompetence (Dell is the worst). So, why do you think your package has been pissed on? DHL employes have been pissed on since those Nazis bought out Airborne. Yes DHL sucks, but the customers and the corporate dipshits are what make it suck, not the drivers!

I paid for my PC to be sent from England to Sweden. First they lost the details for the package, then they lost the package, then having found it they sent it to the wrong depot, then the lied about trying to deliver it one day and when it finally did arrive it was a collection of fucked parts rolling around inside a mangled case. I do not have the words to properly sum us the disgust I feel towards DHL. Incompetent bastards does not come close.

I had two parcels shipped out from Australia to Canada, the first one is still not delivered even after 20 days, apparently the parcel is still held in USA somewhere, the second parcel is not delivered neither, it's already 10 days. When I called them the rep said that they don't know the status of the first parcel, and they SAID that I called and ordered DHL to take the second parcel back to Australia yesterday afternoon, I didn't call them why [did] they say that? they said it is in their system

DHL=Delivers Here Late.

DHL! yep, they suck... I worked for them for 6 months back years ago. They don't give a rat's ass about the goods - they throw with boxes and play with the goods as if they were playing a football game! Many damaged items I witnessed.
Anyways, now that I am on the other side, I have been victim of their incompetency: an item was shipped to me inside Germany with full insurance and was damaged by them. I sent them an email requesting how to follow-up -> there answer was to get in touch with the company that shipped the item! I replied saying: "hello! - YOU guys shipped the item!" - next reply I receive is one sentence long saying: "your item was shipped on (date) to the following address (address)". That's it! Ok, now I reply again... no answer, and again, no answer and again, no answer.... basically they refuse to follow-up on whatsoever regarding this insurance claim! I've been looking around for a contact email address to get some help but their site only provides one address, which doesn't reply...
If anyone has contact email addresses, please let me have them - the big boss if needed!
Anyways, don't bother paying the extra for insurance because they won't pay you a dime anyways...

DHL in Germany SUCKS, I have no other choice in order to use their service to ship parcels and dosuments worldwide from Germany. Their shipping cost also very expensive comparing to post service in other country. If you are not business registered, you never can use their online tracking regardless you are the receiver or sender thus they charged you ridiculous shipping cost which is very high. I wrote them compaint about their service that included messy and complicated website in Germany, since they are International, their German website lack of English information, staff attitute in brances in most region. They reply and said they are the BEST postal service in the world. I have many packages lost without a trace using DHL Germany but they have no responssible at all.

Poor service
Deliver late
Package lost and stolen
No tracking for private user
Complicated and Messy website
Expensive
pricing keep incresing but not service
regional brance not even know how to ship your parcel
worst in the world!

DHL sucks donkey anus.
This is the FIFTH friggin time they have sent a package to the wrong address from various websites i have purchased from and it is the last.They didnt even cross reference the signature with thge delivery which is not even close to mine,it starts with an A and mine starts with an H.
Complete and utter morons and retards.
If you buy ANYTHING off the net,make sure it is NEVER D_onkeypiss H_orrendous L_iability--you will NEVER get what you ordered.
Consider yourself lucky if it lands in the correct city or state.
Hate these unbelievable assholes!!
Also called three times and found the first 2 operators lied to me about talking to a local supervisor,3rd operator said gee well that office is closed today so they couldnt have talked to a super.....nothing is in the cOmPuTeR.
AAAAHHHHH....excuse me while i go break some shit....

I don't have much of a problem with their shipping services, but their Web site SUCKS ASS! I ship with them EVERY DAY, and half the time I either can't log on, or I get timed out while trying to get from the login screen the the shipping screen. Obviously, they're too damn CHEAP to upgrade their servers to handle all the traffic. And whoever did their programming is a complete IDIOT... the "print later" option doesn't work properly, so it drops shipments more than half of the time. And while I'm on a programming rant, why the HELL can't I ship multiple packages from the Web site? Sure, there's a radio button there that makes you THINK you can ship multiple pieces on one airbill, but it's just there to PISS ME OFF! My 12-year old daughter could design a better Web site with FRONT PAGE! The ONLY reason I use DHL at all is because our biggest customer has a special contract with them.

Another unhappy DHL customer I had ordered a manicure table off of ebay the seller shipped it DHL after 3 WEEKS !!! of being late and them saying they are just backed up someone finally told me they lost it when I responded how do you lose a 150 lb piece of furniture they customer service rep said we ship millions of packages a day and I responded with "and you loose them" this RUDE women came back with YUP they call me and tell me they think they have found it then DONT EVER call me back again. My husband is in Iraq so having this added stress is not helpful STAY AWAY FROM DHL

Man u r all right DHL has to be the wrst service. I sent a airtickets and it doesnt reach till the day befor flight.

that is why DHL = Delivery handeled late

DHL in Canada has very bad service.

I am trying to get my old passport from Mongolia already 14 days. Why I choose DHL? They promise me shipment will be done 3-5 days. So I agreed to pay for expensive service. My passport was very important to me for apply visa. And time is now over. But still not yet receive. And every (twice a day since 2Oth OCT) time when I am calling to DHL they saying will call back soon. But they never call me back. 5 days ago when I called to DHL they said can't find my parcel, after 4 hours when I call again they said we find. And today one guy from DHL Canada ( his name is Kevin) when I am calling about my parcel he just cutting line. No answer. Now I am just hoping to receive my document.

Following shows about DHL Canada service
Date Time Location Service Area Checkpoint Details

--------------------------------------------------------------------------------

October 17, 2005 15:45 Ulanbaatar - Mongolia Shipment picked up

October 19, 2005 06:50 Wilmington - Clinton Field, OH - USA Departing origin

October 19, 2005 23:41 Wilmington - Clinton Field, OH - USA Departing origin

October 17, 2005 17:13 Ulanbaatar - Mongolia Departed from DHL facility in Ulanbaatar - Mongolia

October 18, 2005 19:16 ICN - Gateway - Korea, Republic Of Arrived at DHL facility in ICN - Gateway - Korea, Republic Of

October 18, 2005 19:16 ICN - Gateway - Korea, Republic Of Clearance processing complete at ICN - Gateway - Korea, Republic Of

October 18, 2005 20:56 ICN - Gateway - Korea, Republic Of Departed from DHL facility in ICN - Gateway - Korea, Republic Of

October 19, 2005 02:37 Wilmington - Clinton Field, OH - USA Processed for clearance at Wilmington - Clinton Field - USA

October 19, 2005 03:20 Wilmington - Clinton Field, OH - USA Clearance delay

October 19, 2005 05:25 Wilmington - Clinton Field, OH - USA Clearance processing complete at Wilmington - Clinton Field - USA

October 20, 2005 05:00 Wilmington - Clinton Field, OH - USA Transferred through Wilmington - Clinton Field - USA

October 20, 2005 05:45 Wilmington - Clinton Field, OH - USA Departed from DHL facility in Wilmington - Clinton Field - USA

October 20, 2005 08:37 Winnipeg - Canada Processed for clearance at Winnipeg - Canada

October 20, 2005 11:16 Winnipeg - Canada Arrived at DHL facility in Winnipeg - Canada

October 20, 2005 13:35 Winnipeg - Canada Clearance delay

October 22, 2005 14:32 Winnipeg - Canada Clearance delay

October 24, 2005 11:16 Winnipeg - Canada Clearance delay

October 25, 2005 10:37 Winnipeg - Canada Clearance delay

October 26, 2005 10:52 Winnipeg - Canada Clearance delay

October 27, 2005 15:37 Winnipeg - Canada Shipment on hold

I used DHL because i thought that it was the best service available. But let me remind everyone that Dhl always sucked still sucks and will always suck everyone's b***.

DHL is the worst company out there today. First of all, it is owned by the German postal monopoly, Deutsche Post - consistently sited and fined across Europe for illegal predatory pricing tactics. DHL was initially denied their bid to acquire Airborne Express, since it is ILLEGAL for a foreign-owned business to own and operate a U.S. based airline. DHL then "restructured" itself on paper in order to resemble the structure of an American corporation - complete with a phony board of directors, CEO's, etc. DHL resubmitted its bid to purchase Airborne Express, claiming to have completely divulged itself of any relationship with Deutsche Post, which is about as true and verifiable as WMDs being hidden in Iraq - in fact they now openly flaunt the fact that they are owned by Deutsche Post (see for yourself: http://www.dhl-usa.com/Investor/InvestorRltns.asp?nav=InvestorRelations). Then, a series of retarded judges and arbi-traitors in the U.S. bought this "trojan horse" tactic they used and let them in here to compete against American businesses like FedEx, UPS and the USPS, to name just a few of the big ones. DHL pays shit and fights to eliminate benefits for it's drivers. If you use this company, you are not only getting shit service, but they are helping to put Americans out of work (except, of course, the benefitless, $9-an-hour drivers). Think about that the next time you want to save $1.50 on shipping for the crap you ordered from Amazon. Oh and by the way, a big thanks to Germany for all the help in Iraq. Glad to see you here making money in our country and lowering the standard of living for the people who work for you, you spineless schnitzel-sucking weasels.

fucking dhl never came to pick up my pakage now iam being charged $77 from apple, why does apple have to use dhl for shipping????

Totally agree with you, Christophe. Adobe uses DHL too, and after a week or so of back and forth and a non-delivery by DHL, I got Adobe to send me software using FedEx, and my own fedex number. Arrived the next day.

today is nov 14, 2005. exactly 5 1/2 WEEKS ago, on october 6, i had dhl pick up a package from my office (naples florida) to be delivered 1.5 hours away, miami florida.

THE PACKAGE HAS YET TO ARRIVE AT IT'S DESTINATION! i talk to thier customer service reps in new jersey who all sound like they're on a cigarette break, i can feel them flipping me off as i speak (bother) them about my lost package. the last word from them was 2 weeks ago when they said 'miami location found your package and will deliver by 5pm'

i filed a lost claim form 2 weeks ago and just spoke w/ a 'supervisor' in san antonio who was drunk i think. he said there's nothing he can do and it'll take 21 says for my claim to be processed.

DHL is a poor excuse for a company and a very very bad way to do business. 5 1/2 weeks! my package is obviously on the &^%$! pony express!

Oh yes,
My girl friend sent me from dominican republic Herbal drops for cancer, as i am on hemo therapy, and they asked from her a recepie (and i sent her before), so when it came to Serbia, Europe, dhl asked me to pay 12 euros becouse the package was three days on hold??? and then they brought a dirty plastic bag, all three herbal bottles were opened, EVEN POST CARD WAS OPENED, where it says: happy recovering......
i was using :Pilot Airfrieght, Fedex and this things never happened.
Que cosa...

Oh yes,
My girl friend sent me from dominican republic Herbal drops for cancer, as i am on hemo therapy, and they asked from her a recepie (and i sent her before), so when it came to Serbia, Europe, dhl asked me to pay 12 euros becouse the package was three days on hold??? and then they brought a dirty plastic bag, all three herbal bottles were opened, EVEN POST CARD WAS OPENED, where it says: happy recovering......
i was using :Pilot Airfrieght, Fedex and this things never happened.
Que cosa...

I googled "DHL Sucks" too! the worst part is, now I'm seeing those trucks everywhere in NYC. It would have cost me 20 bucks less to ship it DHL but I hate them so much I sent it fed ex.

DHL sucks big tool. I had a package shipped 3 day express. It took them 10 days to find it. When they finally dilivered, the contents where crushed. I insured the package for its value. DHL accepted the funds. DHL now states they cannot insure packages with those dimensions. As long as I breath air I will never use DHL again.

From an downtrodden owner operator of DHL Canada
All of the horror stories I have read on here have a very familiar ring to them..
DHL is without a doubt the most poorly organized bunch of idiots ever to enter the parcel service industry in Canada...
I call them the Walmart of the frieght business...
cutting wages and bullying contractors...gougeing customers....
I strongly urge all people to use anyone other than DHL...trust me..you will regret using DHL

I belong to the organization Toastmasters. This fall they began using DHL as a shipper. In one case, a shipment was a month late. When I finally tracked it down, DHL found it in a local warehouse and claimed they could not find the address. They even claimed that my address must be in a new subdivision. They were of course WRONG. My home has been here 25 years, and FEDEX, UPS, and the USPS have no problems delivering packages. That was not the end of the problem. The shipment was in three boxes. They delivered one, then claimed they could not find the address for the other two and shipped them back to Toastmasters. When I called them, they had the same lame excuses. Another Toastmaster on my team had a similar experience with yet another shipment. They claimed they could not find her house either. Something is seriously Effed up with DHL. I have asked Toastmasters not to use DHL as a shipper for any of our future shipments. How long before they go out of business?

I bought a trasmission from a guy in MN. I live in NC. it not only showed up 3 days late, but i got a box and there was no transmission in it. it showed that the packaged weighed 116 lbs and when i get it, it weighs about 5 lbs. i better get my damn money back or a transmission or im taking legal action!

DHL truly is a terrible company. I recently had a monitor shipped by them. The delivery was literally 3 hours away from where I live, and DHL manages to lose the package. If it was FedEx or any other parcel service worth a crap they would have at least called, but not DHL. So I have to call them up just to find out they lost the package and I was SOL. Unbelievable.

DHL SUCKS big time.. I have a package that was supposed to be here three days ago. After them telling me that the driver could not find my house is a subdivision that is three years old and they have delievered to it before. I gave them instructions.. They still did not show the next day. Then I called again and they promissed that my package would be delivered today and what do you know they call me and tell me that it will not be delivered today.... What is up with this company. They tell you one thing and do another.. I will never use DHL and if the company only uses them I will never purchase a product from them.

This company needs to just go out of business! I still wonder if I will ever get my package...

This site is like a support group for people who have been screwed over by DHL! It is amazing that a negative experience with DHL inspires so many to google "DHL Sucks". I also did that!! My package was shipped overnight, next AM, by a vendor and I rearranged my schedule to be home for it. The status never changed from when it first departed the origin station. Of course when I called customer service, they know nothing. They apparently can't trace where a package it. I mostly use FedEx and in the rare cases they have been late, they were always able to trace the package and tell me where it was/what went wrong/why it was delayed. Not DHL! There is no system of checks and balances. They seem to do business in a haphazard and random way. You would think that my local DHL office would have a manifest of all packages that are supposed to go out on any given day and any that didn't show up would be flagged, but obviously they don't. Their web site's status checker doesn't even acknowledge that there is shipping delay. I was told by customer service that it will be here tomorrow now, but how can they say that when they don't even know where it is right now? After reading all the horror stories here, I think I will be pleasantly surprised if I see my package inside of one week. Don't they understand that customers pay for overnight shipping because they want it the next day??? DHL seems to have a very casual attitude about delivery times. I have never ever had a problem with UPS and like I said earlier, have had rare problems with FedEx. With FedEx, nothing has ever been more than one day late though. I will never use DHL again and hopefully enough people won't so that they go under. Thanks for letting me vent!!

This is one of the worst companies I have ever dealt with. I bought a poker table on E-bay, and got a TREMENDOUS deal--new in the box, advertised elsewhere for 400-500 dollars, and I got it on E-bay for $50 plus $50 shipping! what a deal, right? I even bought shipping insurance.
Seller ships through DHL. When package doesn't arrive, I check with DHL. After months of investigation, I am advised package is "lost" (aka, probably stolen by one of their employees). I request replacement value, so I can get my table elsewhere, they offer $50 -- won't even REFUND THE SHIPPING EXPENSE!!! I am going to sue them in small claims court. WHATEVER YOU DO< DON'T USE DHL!!! UPS is the way to go!

Wow, I wish I had come to this thread before making the huge mistake to have an international shipment with dhl.
So I go to my drop of location on Mon.5th Nov.
I need to rush a passport for my girl who is in russia.(long story)
Anyway...They tell me it's 4 days to get there. Should be there Friday, latest Sat. Remind you, I have printed out the address in bold letters on a sheet of paper. Country name and city are in English. So the lady cuts out the address and sticks it on the envelope. I pay $85.00 get the receipt with trackin number and leave.
Next day i type in tracking number and see it has left facility.Then I notice destination: FUJI!!
WTF? I call right away ask for a supervisor...okay, I'm sorry sit we cant do anything now...you'll have to wait. Excuse me?
He says he'll have someone contact me next day. Okay next day lady calls me on my phone and tells me everythings been corrected and it is going to Russia. thank god, i thought.Wrong!!!!
I look today and the F uckin package is in Australia!!! On its way to Fiji!!! My girl needs to leave Sunday!
Call them up..."sorry sir, it'll be there next week". I hang Up. Enough of this BS.
DHL should change their name to FIM---> F UCKIN INCOMPETENT MORONS
This was my first and last time dealing with these jerks.
Moral of the story?
STAY THE F UCK AWAY FROM DHL!!!

p.s. I'll being paying a visit to that facility where I had the package shipped and rip 'em a new one!

Sorry typo...Destination was Fiji, not Fuji.lol
I work at office depot...

DHL SUCKS BIG TIME...I PAID TO HAVE A PKG NEXT DAY AIR TO MY HOME IN TEXAS FROM NJ....DUMB ASS DHL DELVED IT TO THE POST OFFICE...WHAT IS THAT...NOW I HAVE TO WAIT ON POST OFFICE TO DELV IN GENERAL MAIL TO ME...THATS NOT RIGHT AT ALL..SO NEXT TIME I ORDER ANYTHING I WILL MAKE SURE AND TELL SHPPIER IF THEY ONLY USE DHL..I DONT WANNA ORDER FROM THEM...DHL IS LOW RATE CUTTING COMPANY..THAT HAS POOR DELV SER..

DHL sucks! They are going to ruin Christmas for my kid I know that much!

I paid for overnight shipping and it was due to arrive today.

No package. Pissed, I did tracking on the net only to find it was "delivered" at the front door at 2:15 pm. Funny, it sure wasnt at my front door.
Angry as hell, I call DHL and I am told that I will be contacted on Monday about this situation. I told her that this is totally unacceptable because now it will be cutting it super close for Christmas orders if I have to order the same stuff again. No, I want MY PACKAGE.
How will I prove that no package was ever left here? Will I get a refund in full?

I Googled "Dhs sucks" cause thats exactly what i feel. I paid $110 shipping for software and I havent received it yet!!! In 2 weeks, when it was urgent express!!

DHL is the worst. Never again in my life. We weren't home for the first two attempts. I called their 888 number to schedule a third. No answer. I dug up the local number and finally got ahold of a human being who told me the package was on the way the next day. Next day, no package. I did have a voice mail from the person I had spoken to informing that "since it is the holidays, DHL won't be making more than two attempts at delivery." Infuriated, I called back and spoke to someone else who was shocked to hear the whole "since it is the holidays" bit. She was very helpful and righteously angry on my behalf. She promised the package would be delivered the next day before 3pm. We hung the signed door-hanger on the door yet again and went to work. Next day, got home at 7pm. No package. Called DHL today and their computer says that someone made an attempted delivery at 6:29pm last night, a total lie. First, there was no package, despite there being a signed release hung prominently from the door. Second, there was no new notice of attempted delivery left anywhere. I suspect the driver didn't want the hassle and just wrote down that he had made the attempt. Finally, this morning (nearly 1 1/2 weeks since this all began) I have given in and told them I will myself go to pick up the package.

DHL just screwed up Christmas at my house. My brother in Arizona shipped my kids gifts through DHL and they claim they left the packages at our door today. Bull Sh#$!!!!

He had turned in a complaint, but after reading some of these messages it does not look like this will get resolved. He has shipped UPS in the based with no problems.

I think DHL needs to change the color of the trucks to "Grinch Green"!!!!!

Apparently, DHL loses packages for all classes of customers, including banks. see here

That should be the motto of the other shippers - simply - "DHL SUCKS". Still waiting on a two-day delivery that should have come two days ago - no shipping history on the package since the 17th (its the 21st now) - there goes Christmas - I didn't even have a choice with my vendor to choose another shipper - DHL was forced on me. Lousy crap - and F### that DHL employee half-way up this page that tried to place blame on the Airborne acquisition and also try to claim that UPS and FedEx are just as lousy - THEY ARE NOT - DHL sucks.

Horrible service form DHL!!!

Check out this Tracking History on my package that was sent from Brooklyn, NY (on 12/15/05) to Fall River, MA:

Tracking History

Date and Time Status Location
12/21/2005 7:42 pm Scheduled for delivery (to Fall River, MA) with courier Cranston, RI (Note: this package was CLEARLY being sent to a WORK address that closes at 5:00 P.M. Why attempt delivery at 7:42 PM last night??) Besides.. the package was put on a truck at 9:34 AM in Cranston, RI for delivery to Fall River. The cities of Cranston and Fall River are 25 minutes distance from each other. So DHL had the package on their truck for about 8 hours and cound not manage to deliver it by 5:00 P.M.??

12/19/2005 7:33 am Arrived at DHL facility. Cranston, RI (Note the next section. Why did it take 3 DAYS for the package to move from the sort facility in Providence to Cranston, RI? The two cities BORDER each other!!)

12/16/2005 7:53 pm Transit through sort facility. Providence, RI

12/15/2005 10:42 pm Transit through sort facility. Allentown, PA 11:04 am Picked Up by DHL. Shipper's Door

NOTE: From the shipper in NY to my address in MA is about 4 and 1/2 hours driving time. It's been 7 days and the package has still NOT been delivered. AND let's not forget the package WAS put on a truck in Cranston, RI and out for delivery to me yesterday (12/21 at 9:34 AM) but it was never delivered!

Will it arrive today? Customer Service told be they are "requesting" it be delivered before 11:30 A.M. today (12/22) but cannot guarantee it.

DHL does suck!!!

God bless America, Merry Christmas, Happy Holidays and and F*** DHL!!!

PS The item I bought is from "Etronics.com" in NY. I intend to tell them all about this experience and will inform them that I will NOT buy from them again if the ship with DHL. If you do order from Etronics.com, PLEASE insist that they DO NOT SHIP with DHL!!!!!

As of Monday, 19 December 2005, I will be travelling overseas, to include a vacation, and will not return until 11 January 2006.

Please note that I will have intermittent access to emails and limited to no voicemail access. Please contact my assistant, Sonia E. Roman, with any questions - (954) 449-3295, as I will be calling-in from time to time.

Happy Holidays!

Kind regards,
John

dhl is truly garbage, i had to sent back my xbox 360 to be reapired and on its way back to me the label came off. so it ended up sitting in ohio for two weeks until i decided to call and find out where it was. the thing that really gets me is why wouldnt they bother to call the people whose OVERNIGHT deliveries haven't been delivered in TWO WEEKS? or at least send the consoles back to microsoft so they could match the serial numbers to the shipping addresses. instead they decide to let them sit there and do nothing with them. and when i called the first time they said i needed the serial number to verify which colsole is mine. if i didnt have it there would be no way for me to get my xbox 360 back. ever.

I have to agree. They have been running around like chickens with their heads cut off for a week trying to find my "express" shipment from Hong Kong in their LA gateway. After a week of saying it had cleared customs it is only tonite, one week later, that it now shows in the tracking detail that the clearance process complete. So have they been lying for a week, or are they just inept? I've had to call them everyday just to get no info. I've even been hung up on when I dared to ask to speak with someone in management. Obviously it is the corporate line to not give out any senior management contact information. Only through this site did I get an email address for president John Mullen. Are they kidding with their national advertising about going the extra mile and putting the service back in customer service? They merely put the "cuss" in customer service. Wake up DHL. Between your rude, incompetent low level employess and your execs who hide under their desks from customers your reputation sucks and deservedly so. FED Ex here I come.

Thanks to this wonderful site, I called John Mullen myself. Let's just say 4 execs found my package, and had to force the center here in Minneapolis to actually deliver it on my own terms. This horrible center for DHL went as far (at one point on Day #3 AFTER the phone call to Mr. Mullen's line) that I had NO choice but to pick it up...in spite of the fact that the delivery guy never attempted to deliver the package after 9 days of phone calls to the general customer line, 2 official complaints to the BBB of Arizona (where DHL is headquartered) and the Attorney General's office.

The best part is that on my "attempted delivery," the guy claimed he didn't feel "safe" in my neighborhood. That truly made me laugh, as the governor of my state is literary a handful of blocks away.

DHL is truly the worst company I've ever dealt with. From now on, I will be refusing any and ALL packages that come through them.

PLEASE...STAY AWAY FROM DHL!!!

I run a small business and they have been padding my invoices, overcharging for weight, charging for pick-up and Saturday delivery when these services were not requested. 3 out of every 10 packages I send with DHL go missing. DHL tacks on extra weight charges and other unrequested charges on 75% of packages I send. Drivers are lazy and will deliver to the wrong address if it is getting late at the end of the day. Billing is terrible. Will still demand you still pay for packages that were delivered late or lost until they "investigate" the matter. These activities of DHL are bordering on ILLEGAL. This company is the worst of the worst. Too bad because Airborne used to be a great company.

i have never had a successful shipment with DHL, one time, after coming about 3 days late, a power conditioner i ordered was sitting under the runnoff from melting snow off my roof, box totally soaked. The next was a fish sent in the mail from new jersey, i live in massachusetts, but of course like every package, it went to OHIO. it stayed in ohio for 3 days, each day i called and they said it would go out the next day, it never did... it took over a week to get that overnight package. of course the fish was dead, i was sent a replacement via DHL before i could instruct aht it be sent by UPS, it came about a week later, this time the bag was popped and the box was soaked. A thosuand dolalr camera lense was thrown to the ground, and suddenly neither DHL nor the USPS can tell me where my pckage is (for some reason DHL shipped it to USPS). never use DHL ever, they need to be put out of buisness asap

DHL Sucks! My package was supposed to be delivered 2nd Day and it is now the 5th Day! The first day I called customer service, they said I needed to pick up the package from the depot and someone would call me back in one hour. No one called. Then the website said the package was on the truck for delivery. I called at 4:30pm and they said that the package would be delivered, but would be late, after 5pm. We waited in our office until 9pm and no delivery. The next day the package was on the truck again, and then at 3:30, the website said that delivery attempt was made and we weren't here -- total bullcrap! We were here the whole time! I called the 800 number and they said someone would call me back in an hour. No one called. This morning they are saying the delivery will be made today -- I'm not holding my breath! I am thinking about calling the company and having my order reshipped through FedEx and and then just refusing delivery from DHL if they ever do show up!! I hate DHL!

Another horrible experience with DHL.

I had a package sent between two major US cities via overnight air. After not receiving the package two days after scheduled delivery, I looked up the tracking info online. The package was sitting in Ohio not doing anything. The kicker was that the online tracking still listed estimated delivery as "the next day" which was already two days in the past!

I called customer service to see if I could get the package soon and they didn't care at all. Wouldn't put in any effort or attemp to get my package delivered. Now their best estimate is six days late. I'll be surprised if I ever see my new camera...

Needless to say, I will never ship with DHL again.

Purchased 4 winter wheel/tire package from seller and seller shipped DHL, DOH! Got one tire/wheel 2 weeks later and of course they have no idea what happened to the other 3. Probably are already on someone else's car.

I googled "DHL sucks" too, after they "lost" my package from Dell.

I use their online tracking and it showed that my packaged arrived at their facility near my home on 12/24 and that it was schedule to be delivered on 12/30.

By 1/3 and nothing, I called them up and they said they would check it out. The next day they called in the morning and said it would be delivered the same day. By the end of the day nothing, called again and they said they would call management at the facility. Today (1/5) I called again and they finally tell me that the facility has lost it (I guess one of their employees got a new mp3 player for xmas).

I had to call Dell to tell them that DHL lost it and when Dell said they would replace it, I had to specifically tell them please no DHL, I would rather take the US postal service.

Hi Im hired by an Independent Contractor for DHL. Fortunately I do mainly pick-ups. Theres a lot more to the job then many people think its quite a stressful job especially during the holiday as many of us worked 10-12 hrs straight without taking any breaks the last few weeks. I have had many days wanting to just call it quits due to the stress and heavy work load but I figured I'd deal with it altleast until spring.
Anyways DHL drivers compared to UPS and FedEx drivers get 1/2 to 2x more deliveries/pickups then them. Its about 4/1 ratio from UPS or FedEx to DHL drivers.
I've talken to many UPS and fedex guys and they usually average 30-40 stops a day when I do around 50-65 pickup stops a day and delivery guys usually have around 75-100 stops.
To be honest we dont have the time to wait around were on a time schedule since we have to be at everyday stops during certain times/windows unlike fedex and ups unless they recently changed their system.
Just about everyday a business or resident screws me entirely whether they want me to arrive at a certain time which I cant get to because of my regular stops or they dont have the freight ready even though they know Im coming, closed, no one home, etc.
When I had to do 20-30 deliveries on top of my regular routine during the holidays and most of the time no one was available to accept the package so I would put the package in a bag and leave it in a secure area and leave a tag on the door handle of where their packagae is.
Some deliveries require a signature or just might not be safe to leave out so we have to tag the door that we attempted the delivery and that you have an option to call/pick up or we will try the next day. For businesses we are not recommended to leave any freight without a signature.
A few other facts:
We dont get paid overtime(I work avg 45hrs every week)
starting pay $9.50(NY)(not sure if thats nationwide)
25 cent possible raise after 3 months (basically a slap in the face if you dont get it)
Breaktime-Only a handful of times I actually got to park my van and enjoy 30 mins of not worrying about anything. If I dont take a break I dont get paid for that 30 mins.
-To sum it all up, were not perfect and neither is fedex, ups or any other shipping company. Im sure you can search the web and find many other sites complaining about the other shipping companies.
Basically I blame the upper management. Im sure they are trying to improve things but Its not going to change with a snap of the finger. If you saw things from my experience and point of view you would understand that were human, hey we screw up sometimes not all drivers are the same but I can see quite a few that are frustrated.
Personally many people told me how much better we are then the other 2 and from as far as I know I only had 1 angry customer for the 4 months i been working their.
If you have any questions, shoot and I will try to check out this site when I get the chance,
Thanks, Mark.

DHL is the most incompetent, poorly organized corporation in the express shipping business. As they say "we put the service back into customer serivce", I say "please take it back becuase it that's what service is, I don't want any". Of course everyone has the occasional problem with any shipping company but I can tell you that we have used DHL about 100 times (trying to give them a change and see if things got better over time) and they have rarely failed at disappointing us time and time again. Late packages, missing packages, overbilling, you name a crappy service problem and they've done it every time. We only have about 10% of packages that we sent and received that we DO NOT have a complaint about. I'm not saying that you should use one of the other guys like FedEx, UPS or whatever (we do and they are always much better with the occasional problem of course), but if you are looking for a cheaper alternative company that gets packages delivered in about the same time it takes DHL at a much lower cost, just use the plain old post office and send it priority mail. Much cheaper with better service believe it or not. You can also use US Postal Express Mail (it's faster than DHL, they deliver on Sat AND Sun at no additonal cost, and if they don't preform, they'll pay you your money back no questions asked)!

Bottom line, don't use DHL for anything. Your risk of something happening that you are not going to like is about 90%. It's almost like you're PAYING for extra stress and anger.

I'm sure there are plenty of good people who work for DHL but that business needs to fold up shop and get out of the express shipping business. Horrible service should not be something you are paying good money for.

DHL SUCKS there customer service sucks, there "priority" shipping sucks they are never on time, always deliever late, its 2006 this company seems like its from the 70's, they have a shitty computer and tracking system, my tracking number didnt even work until AFTER i got my package, and of course when i type it in 4 days after i was supose to get my package it says "delievered on time"...bullshit dont ever use DHL use FedEx and UPS

Just wanted to address the remarks left here a couple of paragraphs up. Mark, I have no idea where you live, but I am a driver for UPS and I can assure you that there is no full time driver who takes less than 100 stops every single day - in addition to 40 or 50 pick ups. You may be referring to UPS's part-time Air Drivers who work 4 or 5 hours each day, but I can personally assure you that the 2:1 and 4:1 ratio is wild nonsense. I work with drivers who take 150 - 175 stops per day routinely. As I stated, the only exceptioon to this might be the part-time drivers who only deliver air. That much being said, I totally agree with your grim assessment of DHL's management. Keep in mind that this is a foreign-owned business and also that it is owned by Deutsche Post, making it a government-owned business. It is sickening that they pay you shit and provide no meal/break time and to my knowledge you are not provided benefits either. When people talk about DHL being so much less expensive than UPS or FedEx, remember that this is how they do it: They save tons of money on labor overhead, which they can pass down to the customer. The problem with doing this is that you get what you pay for and if you have drivers making peanuts, then they tend to come and go a lot and they tend not to give a damn about the image they project for the company who is making money hand over fist on their backs. I know that the Teamsters are currently organizing DHL and I hope for your sake, Mark, that they succeed and that you can enjoy a fair share of the profits that you generate. DHL is oraganized overseas, so it won't be long until the drivers are formally organized here as well. DHL came into the US market with the knowledge that the economic climate here was prime for hiring 9/ an hour people without benefits. If the economy were better than it is and people could get better jobs, then they would, obviously. DHL is simply exploiting the economic conditions here to their benefit, which is fine and business-like until you stop and consider your neighbor, Mark, who is on the receiving end of the financial ass-pounding so that DHL can make billions while they eat saurkraut and celebrate their postal monoploy. DHL will always be unwelcome foreign competition, but this company will only improve when it starts taking care of it's drivers. Best of luck Mark.

Interesting Tim,
I'll have to ask my local UPS/FedEx drivers how many stops they average a day.

I wish I did my research before I chose DHL to deliver my son's laptop to its manufacture. It took them 7 days (includes Sunday, and Monday reserved for New Years Day) to deliver my OVERNIGHT package. They made 3 errors during this delivery.

1) They misread the shipping label. Although it had LARGE letters, "WED--28," for next day delivery printed there by the shipper. They picked it up and mistaken it for 2nd Day delivery sceduled for Thursday.

2) The Thursday it was supposed to be delivered on their 2nd Day shipping never got delivered. Instead on Thursday there was now a "handling-error" on the package that caused a 1-day delay in transit and was now sceduled to be delivered on Friday, they say. It was never delivered Friday.

3) My package that was inbound scanned in Ohio on Thursday morning (and this scan isn't on their website that is available to the customer) was never outbound scanned as ever leaving the facility. So they hoped (could not guarantee) that my package escaped the outbound scanning and was on it's way to California to its destination. It finally made it to California on Tuesday, January, 3rd, and successfully delivered 3 hours later (and 6 days late). But until there was another scan on the package, no one (customer service) knew where the package was. There was no trace of it, as the last trace was on Thursday morning, the 28th, when it arrived at their Ohio facility.

Too many errors for what was supposed to be a simple OVERNIGHT delivery. DHL is incompetent. Terrible shipping company...terrible tracking...and terrible customer service who has no clue to what is going on, and with many who will lie to pacify the angry and concerned customer and get them off their back. Well, I'm now off their back. NEVER again will they touch anything I own.

everything sucks about this company. the drivers, home office, customer service....
driver left my package at the front door of my apartment building when someone was home. didnt even ring doorbell. well... someone saw the box and ran off with it. called their 1-800 number and was hung up on twice!!

they said it "is" their policy to leave a "door tag" when no one was home. they didnt do that and now someone has our box.

absolutely the worst!!

Glenn, unless some person is methodically and persistently stealing the door tags exactly one second after they are placed, I've never seen DHL leave a door tag, for anyone in my building. We even have a webcam set up, and the door tags must be invisible too.

This site is very theraputic :)

My company used Airborne, and stuck with them after DHL aquired them. I saw some comments that the DHL problems are because of Airborne, and all I can say is that I've seen it get much worse since DHL took the helm.

For the last several years, my wife and I have been getting several envelope packs and packages a week from all three major carriers. In all this time, we have not had a single complaint about FedEx or UPS, but where to begin with DHL?

The DHL driver dropped off three of my envelope packs (with signature required by the way) in totally different neighborhoods and without anybody's signature. DHL "lost" a laptop sent to me. They also delivered an empty box I sent to a company after someone at DHL lifted the contents. That last trick was a nice touch... Even after pilfering the contents DHL had the courtesy to deliver the box. The weight information on their tracking information was curiously blank, but the franchise I shipped from had it in their computer. I have filed a DHL loss claim and am looking forward to the whole fun to come.

Oh, yes, how could I forget? DHL also is the only one of the three services that does not knock or ring the doorbell for heavy packages. Whenever the driver does manage to get the right neighborhood and street address, if the package is heavy, I get a sticky note on my door telling me nobody was home and to pick up at the DHL office. Some of them even say third attempt. Well all of those sticky notes are the handiwork of liars. Unlike most homes, we have two teleworkers and a nanny at home all day.

DHL sucks!

DHL misdelivered an Ebay item several years ago so the shipper (in India) had to file the claim. I never got my package and never received reimbursement or a new item... They did say the driver admitted misdelivering and would attempt to recover, but I never heard another word even after repeated phonecalls. They would not speak with me about the claim and I had no contact information for the shipper other than email, so I was S.O.L. getting assistance from them. I decided then that I wouldn't use DHL again (for myself) & always request an alternative if I know up front that a shipper is planning to use them.

Years later I go to work for Danzas, now part of DHL, and they suck. (No longer with them, thank goodness!) While working for them, we used DHL/Airborne for lots of international shipments, many of which went missing, got hung up in customs, etc. DHL sucks!

Now I do ETA's/escalations dealing with Apple Computers (repairs and parts) & they use DHL/Airborne. I can't tell you how many times Apple has to ship a replacement unit or even a second replacement unit because DHL/Airborne loses the unit or misdelivers it & can't recover it (who's gonna give back a "free" computer?). They regularly misdeliver packages, leave them outside the gate at Apple's repair depot over holidays, or you'll check the status to see "Transit through sort facility" and they never bother to notify anyone the package has gone missing. You would think with as much money as they cost Apple that Apple would fire their sorry asses & go with someone more reliable, but nooooo...

DHL/Airborne SUCKS! And not in the good way!

man im telling you iv been sitting here all day and i aint seen no truck or driver the tracking system says nothing and the package was due yesturday

I work for a company that sends about 200 houndred dhl packages a day(switched from ups about a year ago) and part of my job is to monitor the packages so that they get delivered on time (we use mosly 10:30, noon, and ground).
And we like them alot they deliver our packages on time 97%of the time. They had a little trouble about 4 months ago when they shut down one of their sort centers but besides that we are very happy

john, you may be right, you may be lucky, but plenty of folks have had much different experiences than you.

I had an Ipod die on me recently. Apple arranged to send me a new one via DHL. I arranged for delivery on MLK day at my home. I waited all day. It never arrived. I called for an explanation. They simply said it "didn't go out." They promised to deliver it first thing the next day.

Again, it didn't arrive. This time when I called, the nasty customer service rep transferred me to a supervisor.

That supervisor admitted to me that my Ipod had been stolen, probably by a DHL employee. He said the torn and empty box was found on a conveyor belt in some distribution center on Saturday, two days before it was supposed to be delivered. They never bothered to tell me. They let me sit around at home for two days waiting for a package that they knew one of their own employees had stolen!!

And now DHL and Apple have been giving me the runaround on who is going to give me a replacement Ipod. I spent 5 hours on the phone with both companies trying to resolve the problem because they wouldn't talk to each other. Apple said DHL was responbile for compensating me. DHL said I had to go through Apple. Neither company was flexible enough to deal with a problem like this, even though the guy who first told me of the theft said Ipods get stolen by DHL employees "all the time!"

DHL says the problem will take 30 to 60 days to resolve. Apple says 7 to 10 days. Meanwhile, I have no Ipod. Thanks DHL.

We recently purchased a 1998 Firebird on ebay and I had the seller of the car courier the original Title to US Customs in Watertown, NY so I could import the car into Canada. It NEEDED to be there at US Customs at least 72 hours prior to me arriving with the car in order for it to be released and allowed to take the car over into Canada. It went out on a Friday morning, was "next day" service, paid-in-full, with tracking.

The DHL driver never delivered it, claiming, I kid you not, that the US Customs office at the US/Canadian border was closed when he arrived at 3:30 PM and was unable to deliver it. 3:30 in the afternoon at the US/Canada border???, HELLO ... borders are always open, they never close, they are never locked down, they are always a couple dozen border guards on duty at any given time at this particular crossing and this guy claims they weren't home !!!!!!!
That's DHL service for you.

The original Title wasn't delivered until Monday afternoon and we were due to arrive at the border with the car on Tuesday afternoon. Needless to say, we had to wait an extra day in the US (Got a very understanding border guard and they let us cross with only 48 hours) to have the car released and DHL did absolutely nothing to follow-up on nor compensate for the extra meals, hotel, gas, etc, etc. Even the US Customs officer we dealt with wrote on the DHL tracking form that they are open 24/7 and that at the attemped time of delivery there were approx 15+ guards on duty that afternoon, and stamped it with the official US Custom logo, but DHL couldn't have cared less!

I ordered a rear wheel hub from a bearing supplier that used DHL. It was supposed to take 3 days to ship. It took 3 weeks and the package was pretty mangled. Fortunately the hub is made of steel. It must have made quite an impression on someones computer that was being shipped. I'll make sure DHL is never used by another vendor.

Larry

im a dhl driver and the job is fun 99.9 percent of the people iv made deliverys to all have smiles for me. i do my best its not that hard of the over 100 men and women i work with 2 really really suck at the job and make 9 of 10 screw ups

Dennis - you are probably right that a few bad delivery drivers make most of the screw ups. Like I said in my original post, the driver who usually makes my deliveries now is a nice guy, and seems to know what he is doing.

The guy may be ok, when he can find our office, but how come it always takes him three trys every time? What happens the first 2 times? He's never on the webcam.

DHL is truly messed up. After my own personal issues with them, they've decided to call me if anyone else in my building has a package. It's as if I'm the gatekeeper.

The gal even asked if I could wait for the package, to which I informed her that I too work M-F during the day. That more than likely my neighbor would love to have a fellow neighbor sign for it, as we're quite a nice building.

Even after I mentioned that even I haven't seen DHL notices in our mail area, she still didn't understand why my neighbor didn't know. Goes to show my DHL guy truly sucks cookies in the area of his responsibility.

YES YOU ARE READING IT RIGHT I AM A DHL EMPLOYEE!
AND IM ON THIS WEB SITE! BUT AS AN EMPLOYEE 4 SEVERAL YEARS I AM KINDA OF HURT BY SUM OF THE COMMENTS LEFT BEHIND! SO IM GUNNA SET A FEW THINGS STRAIGHT! FOR ONE DHL DOES SUCK IN SUM AREAS IN DELIVERY, WE SUCK ASS. BUT!!! WE DONT DELIVER PACKAGES, WE HAVE A PRIVATE COMPANY WHO DOES THAT!AND THEY ARE NOT DHL EMPLOYEES THERE NOT EVEN UNION, LIKE US I MAKE 67K A YEAR THEY ONLY MAKE 23K. AND YES ARE PHONE SYSTEMS SUCK TO. IF TRY TO CALL IN I'VE GOTTA GO THREW ALMOST 5 PEOPLE. BUT ALL-N-ALL DHL IS A 5 OUTTA 10 BUT FOR INT. MAIL WE ARE THE BEST! BUT WHO SHIPS OVER SEAS!!!! BUT ILL SAY THIS THEY DO TAKE CARE OF THERE EMPLOYEES. I ONLY PAYED 5 BUCK TO HAVE MY TWINS!

LATERS YA'LL

Apple shipped me a ipod jan 18. Get a note jan 18 tried to deliver not at home (true). DHL Policy is they try the next day. Never came and never heard any more. Called to DHL and they put a trace . No trace found . Called again and no progress. Called Apple and they will initiate an investigation . What a laugh. I think they take your parcel, make some bogus story up about delivering it and either trash it or its lost/stolen. Heaven knows what kind of people they employ.... God help us all. Ups is not much better aither.

Ive been doing this for 11 years. The 1st 9 years (give or take) was with Airborne Express. When DHL took over everybody thought "Finally we're gonna make some real money doing this". WRONG!!!!! You can't expect to run a major company like this by using "old Airborne management". Airborne was a bunch of crooks bought out by a bunch of crooks. Wasted money on bullshit advertisement and foolish looking uniforms don't make a customer happy. Delivering packages on-time in good condition is.

From our location, you could hit the airport with a rock. But DHL seems to think bringing everything by truck makes more sense. When we had a plane years ago we would leave the station no later than 08:30. Now we're lucky to leave by 09:15-09:30. I know 45 min to an hour doesn't seem like much but if you consider where most of us have to travel to just to make our 1st stop it's critical in making our deliveries on time.

Pay. I shouldn't even go here but, when you pay your employees salary not hourly you get what you pay for. After all these years I make a lousy $77 a day. No over time. Nothing. When you compare that to the cometition, it's no wonder nobody gives a shit.We are considered "bottom feeders" by the compitation and we will always be unless DHL changes their way. You can't expect your employees to work 8, 9, 10, 12 hours a day for this kind or money. It's just not right.

Just keep this in mind when your picking the "best price" for shipping.
Ask your self "I wonder why DHL is so cheap"?
Then remember IT'S BECAUSE THEY SUCK!!!!

DHL lost a Thinkpad laptop that was supposed to be overnighted to IBM for repair. After waiting for the required turnaround time to pass, I called to inquire about my laptop. I was placed on hold for 10 minutes and IBM came back with "we have bad news... DHL lost your laptop". The package was shown to have arrived in Wilmington, OH and then waiting for final delivery for service in Memphis, TN. This was actually terrible news since the hard drive was not backed up. IBM never communicated the risk that DHL could lose my laptop even in a next day delivery scenario. IBM is well aware of the risk and has a Missing Laptops Dept to address it. Yet, they still continue to use DHL as their mail service supplier. So now valuable information (media, theses, resumes, music, software, pictures) on my hard drive is gone and unrecovered. Not to mention the inconvenience of not having a laptop or access to my files. I have prompted IBM and DHL to find the laptop at all costs but both sides seem to have given up and closed out the account. Yet, they assure me they're still looking... yeah right. Do not use DHL. Do not ship your laptops to IBM. Do not purchase IBM products. If you do anything, make IBM service your equipment locally. Very, very unhappy.

I decided to surprise my boyfriend in Argentina with a cell phone (Motorola v635) he's been wanting for a while. So I bought it from good old e-bay, brand new, for $175. Pretty good! I had never sent an international shiptment before so I decided to go to an authorized DHL shipper (or whatever the hell they're called) to make sure I filled out all the paper works needed and all that crap. The girl who put together my package, called DHL to ask what paper worked I needed, blah blah blah. As we were filling out the paper work, I told her I wanted to pay insurance of it just in case and she suggested that not to, to avoid having problems at the customs office in Argentina. For the international invoice, she also suggested that I put in $0 value, since it was a gift, to..also avoid having problems at the customs office. BIG MISTAKE. I shouldn't trusted her.

Anyway, the package arrived to the DHL facility at Argentina pretty fast. I told my boyfriend to call DHL to see when they would deliver it. So they tell him, first of all, he has to get a private customs dispatcher/broker/whatever because DHL's customs dispatcher was not able to clear the package at the customs office. Soo, he calls around and finds out that most of them charge at LEAST $150 for their services plus all the taxes and whatever the hell the customs office wants to charge. However, the dispathed is unable to do anything until my bf gets the package notification from DHL. So he calls DHL again and they tell him he has to pay $60 in order to receive the notification!! They said it was what they spent when they tried to release the package the first time. Oh and that's not all, he also has to be an imprter in order to pick up the package.

So he tells me all the crap, and I immediatly call DHL and they tell me SIDRA THOMPSON will contact you tomorrow by 5pm. NOPE she doesn't. I call again and again and I keep being told the same shit. Finally, I call and say this Sidra Thompson bitch is not contacting me, can someone else help me? So I talk to some other guy and I tell him I want my package sent back to me. And he tells me it will cost about $1000. UMMMMM.
Finally, I call the fucking customs office and they tell me that what happened was that they felt as though I was trying to make a fool out of them by stating that my package was worth less than $10, and that I will probably never get my package back.

To make a long story short, I keep calling and fighting with them, and they keep telling me someone will call you back. Nobody knows what the hell is going on.

So I go back to Parcel Plus and tell the owner of the store my story and she realizes that it was her employee's fault and that she will write me a check to refund me my money. YAY!!! Umm wait no. Her husband, and co-owner of the store says its not their fault, DHL should tell the customers what the requiremnts are, blah blah blah.

So, I calll DHL just for the hell of it and ask them why the fuck they offer their services in Argentina if they can't even clear their packages. And this guy tells me the smartest thing I have heard in my entire life: "Ma'am, you should be angry at Argentina, not DHL. They're the ones being difficult". What a fucking incompetent moron! Argentina is apprently the hardest country to send shipments too. Currently they're holding 247 DHL packages at the customs office. SO WHY THE FUCK DIDN'T THEY TELL ME ABOUT IT!

I'm still hoping that somehow, someday, I will get at least $10 back. So much for me trying to be sponteanous. Here's my tracking info just for for fun:

Date Time Location Service Area Checkpoint Details

--------------------------------------------------------------------------------

January 24, 2006 20:01 Rockville, MD - USA Shipment picked up

January 24, 2006 20:24 Rockville, MD - USA Departing origin

January 25, 2006 02:05 Cincinnati Hub, OH - USA Transferred through Cincinnati Hub - USA

January 25, 2006 21:42 Miami Gateway, FL - USA Departed from DHL facility in Miami Gateway - USA

January 25, 2006 23:25 Miami Gateway, FL - USA Transferred through Miami Gateway - USA

January 26, 2006 12:25 Buenos Aires - Argentina Arrived at DHL facility in Buenos Aires - Argentina

January 26, 2006 12:25 Buenos Aires - Argentina Processed for clearance at Buenos Aires - Argentina

January 26, 2006 19:24 Buenos Aires - Argentina Clearance delay

January 27, 2006 12:35 Buenos Aires - Argentina Clearance delay

January 30, 2006 15:39 Buenos Aires - Argentina Clearance delay

January 31, 2006 16:13 Buenos Aires - Argentina Clearance delay

February 01, 2006 17:14 Buenos Aires - Argentina Clearance delay

February 02, 2006 13:06 Buenos Aires - Argentina Clearance delay

February 03, 2006 16:11 Buenos Aires - Argentina Clearance delay

February 06, 2006 12:27 Buenos Aires - Argentina Clearance delay

February 07, 2006 15:16 Buenos Aires - Argentina Clearance delay

February 08, 2006 11:40 Buenos Aires - Argentina Clearance delay

February 09, 2006 12:02 Buenos Aires - Argentina Clearance delay

February 10, 2006 12:25 Buenos Aires - Argentina Please contact DHL

IT'S A FUCKING CELL PHONE FROM E-BAY, NOT A BRAND NEW BMW!!

BE CAREFUL. DHL was supposed to pick up a package from me last Saturday. They didn't come within the arranged time, so I left the package to be picked up with my kids, and left. As I pulled out, I noticed another package had been delivered and was on my doorstep-- not a DHL one.

When I got back 15' later, the kids were a wreck. They said the DHL truck pulled up, and the lady jumped out, grabbed the package that had been delived on my doorstep, and left without ringing the doorbell. The kids couldn't get the door open fast enough to give her the package she was supposed to pick up.

When I got home, I called DHL national. They said she had logged in that she had failed to pick up a package at my address because it wasn't there.

I called the police. My children gave a detailed description of the driver. Now there are breaking stories here about DHL drivers stealing things.

So please-- GO TO THE POLICE. It's the only way these people will get caught.

Ordered Radio control plane from Geermany to Tasmania.
It cost me 49.00 Euro's airmail.
That was a month ago.
I tried the tracking no. service.
That didn't recognise the no.
I E-mailed them again no reply.
I wonder if someone at DHL likes Radio Control planes by chance?

CONFESSIONS OF A SALES REP

I am a sales rep for DHL. I have decided to post here because I am really pissed these days.

We are having MAJOR problems. The sales force is leaving in droves. Currently there are 157 open sales positions in the USA.(jumping ship big time).

HERE IS A WARNING (or a TIP) ----AUDIT YOUR FREIGHT BILLS! 80% of your .5oz letter express shipments are billing at the 1 pound rate. I can't believe that most of my customers just pay the freight bills without realizing the weight has doubled. The customers who do catch the billing errors call me after our customer service has done nothing to correct it. Now I am spending about 6 hours each week "attempting" to get billing errors corrected. INCREDIBLE.

Back to the sales department. The company treats us like crap then expects us to go meet with customers and act really happy and sell the shity service. I am personally embarrassed when my customers have to deal with the same problems over and over again.

DHL sales reps are not allowed to speak negatively about the company to our fellow sales reps.(yes...we did have to sign an agreement) So you can't even blow off some steam without the fear of getting fired. This particular policy has gotten out of hand because we now fear bringing up legitimate problems in our sales meetings.

Another Problem...
They hire resellers(non-employee commission only sales reps) and "inside telemarketing" reps that compete with us in our own sales territory. So now we have to compete with the UPS reps, FEdEx reps, TNT reps, DHL inside reps, AND reseller reps.

Once a shipper gets on the reseller list (or the inside sales list), DHL field sales reps are not allowed to speak to that customer because the other reps now OWN the account.

Not very motivating, especially when you spend an hour selling a shipper then go back to the office and find out you cannot follow through with the sale because a reseller rep collected a business card from them 6 mos earlier and put them on the reseller list.

That's why some of you can't get a DHL sales rep to return your phone calls(even after you have agreed to ship with them). If you are on one of the lists I can actually get reprimanded for meeting with you again. ABSOLUTELY INCREDIBLE.

We were a great company before the Germans took over. I am leaving this shit hole soon.

OK I feel better now. Thanks for the forum. I really needed to get that off of my chest.

Now I'm off to update the resume.

Paul,

I too used to be a DHL rep....legacy Airborne. I can appreciate your frustrations! I had the same billing issues to contend with but very little accountability coming from my manager at the time. In fact, I was the only one that held myself accountable to my clients. I did sell new business and was pretty high up in the ranks. I chose to leave because of the comp plan that I had. Make $$ one year, make no $$ the next. Not very motivating to say the least. As far as the resellers go, I never had issues with them and I actually had a good working relationship with them by my chosing. The resellers are not the enemy like we were all brainwashed to believe. The reseller has the ability to get rid of all the billing issues that your customers see today when they get a DHL invoice. The reseller can do whatever they want to do because they send their client a reseller invoice and DHL sends the reseller their invoice. Customer retention is much greater in the reseller segment because of this. Resellers care about their clients and do what it takes to make sure the client stays happy inmost cases. It is true that many reseller reps are "old-school" and will cut you whenever they can just to make their numbers but that trend is going away. If you are tired of the aggravation and "sales busters" that you have to deal with at DHL and you like the transportation industry, I would highly reccomend considering employment with a reseller. You can earm more money, bonuses, recognition, contests, etc...and you can go to sleep every night with a clear conscience because you know your client was treated the way they wanted to be treated. You wont need a math degree to figure out howm much $$ you make if any. You simply get paid for your performance and what you sell and the commission in most cases is residual...no re-leveling target each year. You sel it, you keep it, you continue to earn on it.

Good luck in your endevours.

People love UPS because they've been around for years and I remember them when I was a kid, It was exciting when they pulled in front of your house. There employees are proud of there jobs and are proffessionals and well paid. UPS drivers i guess you can say are true blue collar american workers. DHL employees are young pot heads who dont know there head from there ass. I guess thats what happens when you barely pay minimum wage. They suck and wont be around very long.

Laptop for Vinni

Posted By Andy Wise
Employee Theft At DHL
Feb 9, 2006, 09:12 PM

MEMPHIS -- Security and theft of packages at DHL's Memphis distribution facility are high on the radar of law enforcement, according to investigators with the Tennessee, Arkansas and Mississippi Auto Cargo Theft Task Force.

A sergeant with the task force told 3 On Your Side it has investigated "sporadic problems" with employees at the facility, located at 3474 Winchester Road. The problems include theft of packages and the selling of stolen merchandise from the compound.

The only case task force investigators will confirm is the case of Brock Green of 519 West Regis Place. Green was the station manager of the distribution facility until an undercover Memphis police detective busted him selling stolen computers from the DHL site. According to a police affidavit, DHL's corporate security manager, Dexter King, alerted Memphis police to several missing laptop computers from DHL's inventory. In an undercover sting, detective Kathy Stroud purchased two stolen Compaq laptop computers from Green through a cooperating witness. When agents of the task force apprehended Green at his home, Green had $550 on him -- all marked bills Stroud identified as the "buy money" she gave the cooperating witness to purchase the computers, records show.

Lt. T.D. Jackson of the task force says Green pleaded guilty to theft of property and was sentenced to diversion, meaning if he stays out of trouble until October, he would not be jailed. Steven Lufkin, the manager who replaced Green, told 3 On Your Side he is not authorized to discuss the case. King also refused to comment for this story.

Robert Mintz, Public Relations Manager for DHL Express's corporate center in Kirkland, Washington, issued the following statement via e-mail:

"DHL maintains positive working relationships with local, regional, and national law enforcement agencies as well as the local cargo theft task force. We work closely with law enforcement to mitigate as well as to aggressively investigate issues of theft and illegal activity. The transportation of packages and parcels is at the heart of DHL's business, and we have stringent safety and security procedures to protect our customer's shipments. DHL has its own internal security awareness and training program, and regularly conducts security audits on its facilities using both internal and external resources, against detailed security operating policies and procedures. DHL also works with customers -- especially those transporting high value goods -- advising them on improving security within their logistics chain."

Video shot by 3 On Your Side photographer Clint Moore shows facility security at DHL is weak compared to its competitors on Winchester Road. FedEx's maintenance compound has a manned security entrance. Moore's camera captured a security guard turning a motorist away who was not cleared for access at UPS's distribution facility. But DHL's gate was always open and unguarded with vehicles coming at will -- including two vehicles with paper drive-out tags and no license plates.

I never knock on a door unless I need a signature or to pick up a package. For all I care, you can trip over it and fall on your face for being stupid enough to ship with us. It's fools like you that keep this company going. It's very simple. If you don't like us, don't use us. We could care less anymore. Most of us are forced to stay with these assholes because we can't find anything better. When I do, I'll be gone like the wind.

In reality, FedEx, UPS, & DHL all have their share of problems from time to time. 75 % of all of DHL's corporate business contracts actually stem from corporations who are fed up with UPS & FedEx losing or damaging their freight while charging exobitant prices to them in the process.

I am reading a lot of anecdotal information on this site about some horrible experiences with DHL's services, but those experience are the exception, not the rule. Every company involved in every imaginable service in existence today makes mistakes from time to time; but keep in mind that a handful of errors memoralized by visitors on a website does not evidence that a company is drowing in systemic incompetence.

I have bad experiences with UPS and USPS. I also had a Jewish neighbor once who played loud music. My experiences with UPS, USPS, and the Jewish neighbor have one thing in common -- they were isolated problems that pointed to nothing else on a larger scale. UPS is a good company; that one incident was bad. Jewish neighbors are incredible, wonderful people; that one Jewish neighbor was bad.

Alas, DHL is an good company challenging a giant duopoly. DHL has their work cut out for them but seem to be doing an awesome job with slick marketing and very competitive prices. Imagine David having to fight two Goliaths, both of which had unlimited resources, and you get a sense for what DHL is up against. DHL was welcomed into the US's ground delivery service by a series of federal lawsuits filed by UPS/FedEx because the duopoloy didn't want to contend with competitive prices. Yet DHL defeated the giants in court and now have a larger market share than anyone thought possible at this point.

Your isolated, individual experiences wirh DHL were no doubt frustrating events that left you with a bad taste in your mouth. But I can assure you that right now someone is going to go to bed tonight infuriated at UPS or FedEx for the same reason you are upset at DHL right now. Its the nature of the freight business.

My DHL delivery guy is an alien from planet Coro. He eats glass and tears up packages with his wee-wee sticking out. Sometimes he kisses my booty so I won't tell that he kicks boxes. He likes t.v. and says that Judge Judy is the devil. He is smart and can count to like 88. He believes that the Thriller album has hidden messages that tells him to damage packages. I don't know but his pants are sharp looking. They are red and I like red pants. Pants is a funny word that makes me dizzy I like to look at my neighbor when she is in the backyard. I make sweet love to her in my mind and she calls me pipelayer in my mind. I bid on stuff on Ebay for like a zillion dollars and then refuse to pay. I laughed one time because this guy was in walmart with tight pants on and he said he had a pay pal account and I thought he said gay pal. I can be funny in my mind. DHL stands for Do-Do, Hell, and Lick. Thats the truth. If I worked for DHL I would steal everything and say a black guy stole it from me everyday. When I lose teeth the DHL guy puts money under my pillow he must be the tooth fairy or gay or something but he really is an alien because he uses words I never heard of. He said speculate one time in front of my mom and I was so mad because she doesn't talk dirty. I speculate in the shower while I lick my neighbors arm in my mind. Her husband is a b-word because he called me a pervert just because I had an owie on my wee-wee and tried showed his wife. He's a b-word and an a-word. I LOVE CORN but can't digest it. My doodie is an array of pretty colors after salsa and corn night. Mom says its time to play UNO. If I win I slap her face and dance and call her a b-word. DHL is a video gsme or something.

DHL is awesome. They are the first group to ask me to the prom or ever buy me anything from a pawn shop. When I was little DHL was my grandpa. Now DHL is starting quarterback for Wal-Mart. Is DHL real or did I make it up in a dream? That show MASH was about DHL but Alan Alda did not play the character right he was suppossed to be a delivery guy not a doctor. Go to hell MASH you ruined my life. My debit card is named DHL. In grade school DHL was a great break dancer and we had sleep overs. I AM NOT CRAZY but the voice think I zm. My pants are so tight I am assolicious but FedEx will never know about it because they are a sack of assholes. UPS is owned by a chinese muslim.

Hey jackasses. Google 'UPS sucks' or 'FedEx sucks' and you get about a thousand websites of people sick of UPS and FedEx. This site is devoted to DHL hating morons or bizarre fucking people writing non-sensical crap that I don't understand.

UPS and FedEx are complete garbage. Long live DHL.

i was going to get a mixer on ebay 3 day shipping they said 6 days went by track it they say they dervired it on the 3rd day.they said they could find out what happend .2 weeks later nothing so much for my $180.00 dollar mixer f*ck DHL!!!!!!

Yeah, I'm not alone in the world ! DHL SUCKS !
Lost my brothers Christmas Package its now end of Feb. and still nothing called to see whats up...i talked Donna, Jessica, and Angie who works in claims after mailing in the claim form 2 times email it twice and faxed it. they haven't recieved it yet. I ashamed at myself for being shocked! as i write this Angie calls me back (shocked again)i emailed it to her personal email. and said she recieved it...hang on email coming in have to check this its from DHL claims...I cant believe it! its a email telling me that i need to send the form as a attachment in a email not in a email. i was thinking where can you get a job with great gifts, laptops for free, be rude, and act so stupid....DHL with great place to work NOT! Good Luck to all i will call the BBB today!

I also googled 'DHL Sucks' after another negative experience with DHL.

Package not delivered on a 2nd day - tracking info not updated as of yet.

Maybe they should combine forces with Paypal?

i also work for dhl in cali and the story is the same out here,we dont get paid shit we have one driver going on 8 years makeing bareley 11.00 an hour no benifiets no overtime and no chance for advancement,we also have a 90% driver turnover rate there has been a new person every week since ive been working there,and all dhl workers know with new pepole comes bad service,but as soon as a new driver learns the job and weeks of training are over the quite becaues the job is not worth it and the cycle continues,the bigest rip off with this company is the lunch breaks the automaticly take 1 hour out of your paycheck for lunch no matter if you get one that day or not

I ordered from a compay that delivered the product.
I tracked the package, it said it was delivered but I was home all day, it was suppose to be overnight delivery.
There was no note attewmmping to delivery or anything.
Over $400 worth of equipment.
If anyone else had this problem let me know.

My girlfriend was mugged in London and lost her camera. I went and bought a new one and sent via DHL. DHL in turn mugged me. We are now out two very nice digital cameras. Thanks to London and Thanks a whole lot to DHL. I hope DHL enjoyed the snickers that where sent with the camera.

Choke on the Skittles.

Yes DHL SUCKS.....for the reasons you might check out my web site at

www.exdhl.com

pass the word help get these ass holes off to jail.

I was a sales rep for DHL until 2 weeks ago. I got out of that shit hole.

They really do suck. I feel sorry for the customers who have no idea that they are getting ripped off on the billing AND they are not getting the delivery next day.

Believe it or not, most shippers just ship and forget. They don't even know the shipment was late. Not ALL shippers are this oblivious but a lot of them are. DHL would go out of business if most customers actually called in the service failure for the free shipment guarantee.

Here is a funny one. DHL has the Major League Baseball endorsement which means the Pro baseball teams can use DHL to ship their equipement when they travel. THE TEAMS ARE NOT SHIPPING WITH DHL. DHL has marketing material all over the baseball fields and the teams use FedEx and UPS. This cracks me up to no end. he he.

Anyway, as you can see from my previous post I was ready to leave the company and now I have. I have been working with a competitor for 2 weeks and I AM LOVING IT. Work is actully fun again.

EX DHL Sales Rep

lol

I too googled DHL sucks and found this site. My company send some documents overnight to a city three hours away. They were sent on Tuesday, delivered on Wednesday, and picked up on Wednesday. We also paid for overnight return. No package on Thursday. We were told our pickup wasn't scheduled during their 3 hour window. No package today, Friday. We are told, transit delay. The city is three hours away. The UPSP could have had it here today for a lot less money. The customer service rep was laughing, LAUGHING at my coworker when she called to find out where my documents were. Now they're saying they will be here Monday. I could have walked to the city and back in four days, and they can't get a simple envelope there and back? Even if the van had blown up, I repeat, the city is three hours away. How much of a frigging delay could there be from three hours away? My company is SO done wih DHL. Never again. Because of this, my whole day is wasted, because I needed those documents today.

left 2 weeks ago? lol

I googled 'f***ing dhl delivery' :P

I live in London Canada and last time this CD orderered from Japan actually went to London UK.This time I order a DVD and it goes to London,Ohio US and Alaska(WTF,really.).I mean,is this retarded or what?Amazon.jp SHOULD find a new package service company.

Not to mention the delivery periods.Geez.I was home all day and they never caught me.Yea right.

I have been waiting anxiously for an "overnight" delivery of a simple paper envelope from Philadelphia to Toronto. Five days on, I finally got a tracking number from the sender and found out the envelope spent this past weekend bouncing around several cities in the United Kingdom.

That's right... nevermind wrong country, try wrong continent. I could have driven from Philadelphia to Toronto and back 5 times by now. Unbelievable incompentence, and the person on the phone, while friendly, didn't seem the least bit phased by this occurrance, nor was she able to offer me any help other than to advise me to "wait until tomorrow". I've heard that one before...

a LOT of the problem you will find with DHL's so called customer service is that you are NOT speaking with DHL employees, you ARE speaking with outsourced customer service to WEST Telemarketing, these people do NOT work for DHL, could care LESS about DHL and are MORE concerned about getting you off the phone than helping you because of the meager pay they get in comparison to the megabucks that DHL pays WEST to handle their inbound calls...

FYI, when you call DHL customer service, you aren't even CALLING DHL, they outsource their inbound calls to WEST Telemarketing, you are getting someone who makes very meager pay in comparison to the megabucks that DHL pays WEST... Trust me, these folks are more concerned with getting you off the phone than they are with where your package is/was/or will be.
Hence the getting transferred everywhere, if they get you off their phone, you are not their problem anymore

DHL what more can I say. The last tracking note states that the package was delivered and left on my front door. The package is no where to be found. I called up there customer service number. Dude is like "I can have the delivery guy go back buy your home and show you where he left it." I was like.." He did not leave it anywhere because it is not at my house.!" I am still waiting for the guy to show back up.
They suck complete arse. Down with DHL

I worked for DHL Airways for almost eight years as an aircraft mechanic, DHL sucks big time, I am very frustrated with these idiots, DHL just recently closed my aircraft maintenance station in Sacramento CA and moved my family and I to Tucson AZ, I had to sell my house in CA, pack up and move my family here to Tucson and guess what, my new station that was supposed to open in Tucson was cancelled, instead DHL opened it in Phoenix, no problem, two hour commute, I can almost hang with that, I have a house here in Tucson now , well guess what again, after opening the DHL Phoenix aircraft maintenance station for five months, DHL decides to close it down, giving my family and I thirty days notice of closure. I little side note is that my wife is in the Air Force, she was stationed out in CA where she did her duties and I worked for DHL, well for my wife to be able to follow me to AZ, she had to go on a one year remote tour of duty to Korea, well she's back now, we're in AZ and I'm out of a job. As an insider working for DHL I can tell you that many things suck about DHL, most of their couriers and employees are contractors and could give a damm about a parcel or important delivery being delivered, about three years ago DHL bought Airborne Express and when they completed this merger DHL fired all of its regular non contractor employees to save money by not having to pay pensions or health care cost, I can honestly say that these original Company DHL couriers and employees cared about doing a great job and made sure a delivery was made no matter what the situation, and on time! You won't see that any longer, everyone working for DHL is now a contractor for hire. Do yourself a favor, don't send anything DHL, I've seen hundred of lost or misplaced packages roaming around the DHL system during my time here, they need some serious infrastructure improvements before DHL can even slightly compete with UPS or Fed Ex. The funny joke around DHL which relates to their bright yellow colors is as follows, Why go with "brown" when you can go with a clown. Very funny, go with brown, take it from me an ex DHL clown.

DHL stole my ipod too. It's been almost a month, and there is still no replacement in sight. I'm pissed at Apple, but WAY more pissed at DHL. The kicker - they stole a broken ipod. Assholes.

Dear god...

I ordered a part from Fry's outpost long ago from DHL. I got home on the day it was due at my house.. nothing. The next day however, I check my answering machine and there was a message from the DHL person. That bitch actually had the balls to say "Hey, We don't feel like driving all the way out to the lake where you live, can you meet us in town instead?".

What the FUCK!? That's ALL you guys do is ship stuff, what the hell do you mean you don't feel like coming to my house?

Anyway, I just ordered shirts for my band off of Zazzle.com... I wish I would have known that they use DHL for shipping... I paid the extra 33 bucks for express (1-2 day) shipping before I knew it was DHL.. Now I'm seriously worried that I'll never see my fucking shirts.

...How the hell is this company still around?! I swear to god if they lose my shirts I'm going to band a bunch of anti-dhl people together and sue their self-righteous asses.

Strangely enough, I found this by googleing "DHL Sucks" too...

Oh, and to all those DHL workers who've posted on here, UPS and Fedex may lose the occaisional package and sometimes they're a day or 2 late, but they don't NEAR the same kind of fuck the customer attitude that you dick holes do.

You're company may suck to work for, but do you really have to piss on the packages? Couldn't you just... quit for fuck's sake?

I Aagree!! Of the 2 times I have had packages
shipped by DHL, both were fiascos! They are
never on time - and this last time, they could
not find the package at their facility. When
they did find it 2 days later, they called me to come over THERE to pick it up!! I never want
anything else shipped by DHL - they are too
disorganized!!

I work for DHL and is not worse than ANY other courier service. There are measured service levels and yes, there are mistakes EVERYWHERE since PEOPLE - as we are all - work there, too. Neither FedEx, nor UPS, nor TNT does it better!
And YES, when you call DHL e.g. in Hungary, you do speak with DHL employees in Hungary, but e.g. if you call FedEx in UK you speak with subcontractors in India who does not even speak good English. Are the others really better then???

As a former DHL employee it saddens me to see the company go down the tubes. Not matter how many companies they purchase they will always be plagued with the Airborne Legacy that they cannot overcome.

If you want to know what really went wrong with this company you need to look directly at the former CEO John Fellows and right hand man Fred Beljaars. These two idiots are the single people to blame along with Uwe Dorken for creating a shit dinner express company.

Fellow and Beljaars corporate destruction can be seen prior to the merger of DHL and Airborne. These two were in charge of making TNT express a bigger and better company. What did they do, they chopped up the company and used independent contractors to sholder most of the operations. They did save money but the level of service suffered greatly and TNT practically vanished from the express business within the US. TNT maintains some strength in Europe and Australia but they are not in a position to make any head way against the big three.

So, several years later these two yahoos are brought in to help DHL gain market share. I worked for DHL four years before the merger took place. There were always talks of DHL buying AirBorne but we thought it was a joke, shame on us. When the merger was announced we as employees thought this would be a great improvement to the DHL network. We assumed that we would take over their routes and accounts and hire new employees to help with the addition volume, wrong again. I was there on "Black Tuesday" and we got shit on. I worked with guys who had been with the company for 20 years, the men who pretty much started the operations in the US with a wealth of knowledge about the business that was impressive. These veterans started out in WI with four drivers and did everything themselves, truely dedicated employees. We got the axe though and Airborne took over the operations. I was given the chance to help train Airborne employees and you could see the writing on the wall at that time where the company was heading. (DHL couries were making twice what Airborne sub-contracted employees were making. Union Airborne employees got the best deal, they took all of DHL position regardless of amount of years they worked for the company.)

First, just look the employees that Airborn had. If they managed to shave and put on a clean uniform I would have been impressed. The company mentality of Airborne was horrible and DHL paid no attention to this in their decision to buy the company. Most of the sub-contractors just didn't give a shit. They were sticking it to AirBorne and now they were going to stick it to DHL.

Airbornes sub-contractors are the main reason why that company was failing and subsequently why DHL is failing. The sub-contractors are the ones that don't give a shit about service. They hide packages when drivers don't show up for work and know every trick in the book when it comes to bending the rules for a buck. If the sub-contractors had a clue on how to train their employees they could increase wages and the level of service. They won't though because it is part of the culture, DHL is really Airborne in disguise now and its too bad that they cannot turn the company around.

FYI, when the hubs consolidated in Wilmington, ASTAR employees were hinding packages all over the airport because they could not figure out the routing codes. A total of 400,000 packages sat at the facility for four weeks until the mess could be straightend out. Gotta love that in a company

I really feel bad for all of the former DHL accounts that had to put up with the merger and the current level of service. The sales reps that have responded have pinpointed most the of internal office problems that continue to plague the company. John Fellows turned a blind eye to all of these things and his leadership is appalling to say the least. The only good thing is that they removed Mr. Fellows from his position but the damage has been done and realistically cannot be undone.

If in the near future you see a John Fellow and Fred Beljaars assume power within another company, head for hills, quit your jobs and sell all of you stock in the company. The world would be a better place if these guys stuck to the golf courses and left corporate America alone.

If you want to save headaches and money use the USPS. They have much better rates and have displayed the ability to move parcels at a reliable rate. I do like UPS but if their pilots go on strike again the company will pay a horrible price. I believe large accounts suffer from billing issues as well with UPS. Since they use SAP software, some things go unnoticed when it comes to additional charges FedEx is a tough one. They do a great job in overnight freight but they will burn you with international shipments. With FedEx, make sure the zip code is correct for international shipments. They charge each time they have to look up zip code which is pure profit for them.

Keep voicing your opinions about DHL and maybe someday they will get it right.

Adrian Dalsey, Larry Hillblom and Robert Lynn (D, H and L) would be very ashamed to see the company they founded in San Fransico in its present state.

I googled "DHL SUCKS" too!!

How hard is it for them to deliver a simple 5 lb. package to me in CA? Too hard I guess, they seem to "forget" to put it on the truck each and every day!!! WTF?

I must say that the customer service reps are nice, and do what they can to help (its not their fault that the driver, or whomever loads the trucks don't put my package on there)

I honestly think that they do not want to make the 3+ hour trip to where I am....they said on the first day that they had a wrong address....well, I confirmed that they did in fact have the correct address.....they said they would deliver on the next day.....nothing....then told me that they would make a special delivery on SATURDAY ( i was not holding my breath on that one!!) that never happened....they then told me MONDAY (today), nothing again!! Now what? I called the shipper to inform them....all they did was call DHL and ask them to expedite it...WOW....I wish I would have thought of that....Thats what I have been asking for all along....Im sure UPS and FEDEX have their share of problems.....but I have NEVER had a problem like this one with either one of them....UPS has ALWAYS delivered ON-TIME to me...FEDEX has delivered ON TIME, most of the time, but they called me and let me know at least.

I try to be nice while on the phone with DHL reps, and I have been so far...

So...when will I get my wireless router?

When DHL feels like driving up here and giving it to me.

Thank You for letting me vent

I hope if anyone from DHL reads this, they pass it on to management (fat chance, I know)

Does DHL stand for:

Deliveries Hella Late? j/k :)

Irratated in CA
Rick B.

Well,

DHL Called me and told me that they would be here to deliver at 800pm last night.....and they were here at 730pm, box in good condition, and the driver lady was nice as can be....i just wish I did not have to go through all the phone calls to get ahold of someone who could get ahold of the driver.

All is well now,

I commend DHL reps for their good customer service, and hope the mistakes can be fixed

moving from miami to L.A. bad choice to have dhl send items as they broke several items although they were well packaged and lost another package altogether even though I gave it to a dhl employee. currently have about nine claims against them and we'll see how it turns out. would I use dhl again? no

I also googled "DHL sucks". I am sooooooooo mad. I have been waiting for a package that should have been received 3 days ago. Finally, DHL updated their records to show the package was delivered today and that they "left on back door" "no signature". I have been home all day....I never saw a DHL truck and no surprise....the package is not at any of my doors. So I try to reach someone in customer service and finally had to hang up after 20 minutes of continual "Someone will be with you shortly". Horrible, horrible company!

Try googling "UPS sucks!" or "USPS sucks!" or "FedEx sucks!"

You'll get the same results. It's the nature of the business, people. Suck it up and deal with it because no matter who you use, something bad might happen.

man dhls Ic,s arnt to blame its dhl for not paying them menough money to help run there company then the Ics are forced to pay there employees crap which means the employees can give a rats ass about the packages they deliver. blame the german bastards of dhl and the crooks that run dhl in america also. dhl employees make 10$ a hour who would u trust with a package to be delivered and not stolen someone who makes 25$ or 10$ do the math dhl needs to burn

Not only does DHL SUCK,..

But so does DELL for using them.

The DHL drivers are all high on crack,. they drive around our city with stereos bleiring out of the vans while they double park causing traffic jams. etc..

They are soo high on crack that they will not even attempt to deliver packages to my addres,. a Church,. they simply see the Church as they drive by and assume that the address is wrong.

Like clockwork every Order we palce with Dell results in a phone call form DHL asking for the correct address,. we allways have to explain that the address they have is correct and that Churches sometimes order packages as well as places...

Why this is so complicated a situation I can not understand.

And don't even bother tryiong to call DHL,. hold for ever ,. even when your returning there calls.

If they leave you a message,. it is so fast and so curt that you can not possibly hear the phone number , let alone the tracking info.

Isn't it ironic that the few DHL drivers who have responded on this forum sound as if they have, at best, a 7th grade education?

DHL SUCKS! ive been tracking a package for about a week now, and the damned package has been in my city for 3 days now! when i tracked it, and realized it arrived at the 'DHL facility' here a few days ago, i was impressed that it arrived so early and that i could probably get it 2-3 days ahead of schedule.

the next day, there was ZERO activity on the tracking update list. so i figured, hey its early anyaway, they probably have to process it or something...

the next day, same thing. now today, the day before its actually supposed to arrive, zero activity as well....

they can have a slam dunk operation if they dont wait for the maximum time for delivery to come around... DHL is absolute BS. my package has been sitting in a warehouse that is not even 5 miles from my house for THREE DAYS, and i cant even pick it up!

I Love DHL, and have received all freight on time!
My pick up courier is super nice!!! DHL all the way!!

I have used UPS, USPS and DHL. DHL is the worst. They have a pathetic tracking system, they are late. Companies should always give customers a choice of shippers.

RANDOM THOUGHTS FROM AN INDEPENDENT DHL CONTRACTOR

FYI: I am a college educated individual and not one of the idiots that have pissed many of you off on at least one occasion. On the other hand, I am in the obvious minority.

1) I even think that the tracking system sucks, and I wouldnt hold my breath for it to get any better.
2) As long as DHL continues to use indepent contractors, there will not be a uniform appearance or service. One route may have a great contractor and others may have a shitty one and with that system thats what you are gonna get. Not only would I benefit from DHL going back to employees, the customers would for sure.
3) If you expect I.C.'s to bring stuff early (i.e. not due off for a couple of days) I wouldn't count on it. As one myself, $3 a gallon for gas forces me to be very strategic with what I take early ( I usually will take stuff early if I have a delivery close).
4) There are many I.C.'s that have no business being contractors for DHL. They falsify signatures and I wouldn't want to take a random drug test if I were them.
5) I.C.'s really do not make a lot of money, especially given the risk they take on (i.e. accident liability deductibles, vehicle payments/ownership and maintenence costs). Heck, after a certain number of shipments, I only make .20c a piece. I usually hit that number by Wednesday afternoon so tecnally I work all day for .20c a piece. Oh yea, if I want a vacation I have to pay for it.
6) I really do wish some of you could see the routing book we have to use when we have to manually route an international delivery. It's 3 inches thick. Users can use the web to ship internationals (when the damn thing is up) and the routing SHOULD be correct every time.
7) I wish DELL would ship everything with someone else too. Let me say this also, their customers should be able to buy their ink at their local walmart or somewhere else. It is my understanding that DHL dosent even make money on DELL shipments (someone correct me if I am wrong). It seems like every shipment for DELL I get is in BFE and at $3 a gallon I actually lose money taking it.
8) Would I love to work for FEDEX or UPS? Hell yes. I would also like to point out to those who dont know, FEDEX GROUND uses contractors.
9) It is a hell of a lot more difficult doing delivery than you might think, so dont be so quick to judge us if you've never done it. We have 10am, 10:30am, noon, 3pm, 5pm and ground service.
10) If you have a shitty driver that dosent get the job done or cheats the system or delivers late, you can actually ban that driver from you establishment and usually they can get another driver to bring it.... not always but usually.
11) I wonder if people know how much they are spending sometimes to ship with us. Seems like we are expensive, but maybe I'm just a tightwad.
12) Ask your driver for his local station phone number, especially if you are a frequent shipper. There is a few actual DHL employees at each station that can actually be of some help, but no gurantees.

Look I could go on and on. Anybody have any random question for someone on the inside that isn't full of shit just fire em off. I'll try and respond

Thanks for the impressive speach Chris!. I have to admit, i came across this site in a moment of anger with DHL, however after reading your comments , I feel my impatience is somewhat selfish. I use DHL regular, every month, i import from the other end of the world and the shipment is pretty darn quick. 2 days and it arrives here in the UK. The delays always happen at customs, Last time DHL paid custom fee's to get the parcel through quicker and billed me later for it, for which i was grateful. Every company has its positives and negatives, good and not so good staff. I guess us customers should try to remember the hard work that goes into getting our parcels delivered to our door before taking it out on the company, or worse, the delivery guy. Worse case scenario ~Shit CAN Happen, Parcels go missing... thats what postal insurance if for. DELAY~ NO BID DEAL. Today i have learnt , PATIENCE IS A VIRTUE :0))

On the road extensively and had been using DHL to get mail from home. In February my neighbor made a rush trip to get a package in the mail because it contained a tape of a court proceeding that I needed to transcribe right away. Remember, been using DHL for over a year and getting overnight service. When I called the following day, they said because I was in a rural area (30 miles from both Lake Charles, Louisiana and 30 miles from Beaumont, Texas) they do not deliver next day. (Been getting next day delivery for several months -- but I drift.) The following day I called again. The said they didn't consider it late until the third day (???). Talked to customer service people every day, several times a day, for many days. I did reach one very nice customer service rep. They kept telling me I could file a claim and get $100. I kept saying I didn't want money, I needed the tape. It's now April. Still no package, but the claim was disallowed because I have no proof of purchase. Excuse me, I didn't purchase the tape. It's provided by the court. Now I have an upset client needing a transcript they'll never get.

Oh, yes, I only use FedEx now.

DHL is the worst.
Whenever possible, I always request FedEx or even UPS.
DHL has no concern about delivery of packages on time, nor do their drivers give a crap. I've been waiting over a week for an important package. The driver attempted delivery (supposedly) but never left a delivery tag. It wasn't until I called that I realized that. I was told it would be redelivered, BUT I'M STILL WAITING!!!

I had Gateway computers use DHL to pickup my broken computer from my home. I live in the country. DHL called me and they scheduled a pickup for Thursday, and said that someone had to be home for DHL to pick up the computer. I said OK, I'll be there. I delayed my appointments and stayed home(I work for myself). I waited all day for DHL . . . and waited . . . and waited . . . and waited. Finally, near the end of the day, I call DHL, and they say, "Oh, we don't deliver or pick-up in your area on Thursdays."

Now that I think about . . . they do suck.

I totally agree with all the comments above-- DHL gave a commit date of my merchandise arriving here on 05/12 when it was shipped 05/08. Repeated calls were made to marginally intelligent people and they assured me it would be there 05/12 at the latest. They then have the colossal nerve to attempt a delivery and not even contact me or leave a notice. I work at home, and I would have been here if attempts were made. I live in a gated community, and FedEx and UPS are usually able to get in and deliver because someone is usually present to let them in or let them be followed in. From this point forward, if I purchase anything and the only delivery option is DHL, I WILL NOT purchase it. Also, if it is not here tomorrow (05/15), I will contact a lawyer.

DHL= DUMBASS HARDHEADED LOSERS!

to seth,

that is exactly what has happened to me, i paid loads for express delivery i wasnt there on the first two delivery attempts, phoned them up and asked if i could get it delivered again. i knew this time i would definately be in, and they never came, then i phoned them up, the guy i was talking to said that he would call me back. he never did. this delivery was supposed to take 2 days but it nearly been a week.

DHL SUCKS! CHOOSE A DIFFERENT SERVICE!

If incompetence was an art, DHL has sculpted perfection. Here is a Canadian twist to the moronic ways of DHL. Every shipment going from another country to Canada is routed through US Air Hubs. This is normal for other couriers. HOWEVER DHL has US customs the check packages.

I just had a package stopped by US customs because it may be undervalued. IT IS NOT BEING IMPORTED to the U.S. It is being imported to Canada. Canadian customs will then assess value. So right now I have a package that has been stranded in Ohio because US customs officials assigned to DHL are bored and are now trying to regulate shipment to other countries. How long does this take. Well it has been sitting in their hands for 7 Days. Why doesn't DHL phone and clear up the mess? Answer. DHL cannot phone anyone at that Hub. They can only use e-mail. E-mails have been ignored for 4 days.

What is so dangerous about the packages? They are Band uniforms for a special presentation in two days. The band will have no uniforms. Ironically this Canadian band will be performing for US officials in Washington. DHL is THE most disorganized courier on the planet. Only they could make a two day shipment, two weeks.

The band may wear t-shirts saying that their uniforms were stolen by US Customs.

Another client sent us an overnight envelope via DHL (didn't ask our opinion, obviously). He shipped it May 3rd, we were supposed to get it May 4th. Did not arrive until May 17th.

Our building has security cameras, and we did not see anyone attempting delivery on the multiple times 'Delivery attempted".

So, the guy must have had his Ring of Invisibility on or something.

Though, the package was addressed incorrectly, the street name was written "Randolf" instead of "Randolph". Must have been that.

HERE IS AN INSIDERS TIP (OK EX-insider) ON HOW TO SHIP DOMESTIC FOR FREE WITH DHL.

1) Use a handwritten airbill
2) Write a fake account number in the account box
3) Ship it as a Next Day delivery
4) Put it in a DHL drop box

The billing department does not process the hand written airbills until a few days after the shipment has delivered. The only thing is you should use different drop boxes if you ship like this more than 2-3 times per week.

Godd Luck

Hello,
I work for DHL, in the Imports Dept, So I can shed some light on anything that got screwed up that was not a domestic shipment. We get all sorts of packages, with box #s. First rule no box # if your reciever only has one clearly label Hold For Pick up with their phone number and sure...thow in their email address. 2nd phone number. always, i end up with about 4 shipments a week where i have to either write a snail mail letter or go searching through google in hopes to contact. Declaration, make sure you dclare this correctly if the package is bulky, never declare it as documents, it's not always DHL that screws up, we Have Customs to help us with that. we would love to get all packages off and delivered, but with out help at both ends it creates difficulty. I will be truthfull, I do know some DHLers don't care, but think of Karma, some don't care, and never will but thats their problem it will happen to them in the end, or maybe they are having a bad day. I understand your frustrations, but there are some out their (such as I ) who love their job, and want everyones shipping process to be simple, i like to explain to my customers why things are held up, and try to make the process easy.

DHL, Skimming ????

I have noticed overcharges on packages, attributed
to reweigh. Well, I have been checking on outgoing
weights and found DHL reweighs increasing my bill
about 10%.

Several shipments of 6.7 lbs, (Same shipment every
time) were reweighed to 10 lbs, with an related increase
in price.

Have you checked your weights?

DHL has denied a refund on the overcharge....

You are so right, the company does suck big style, but the majority of workers at our depot are concientious and hard working, we try to get everything delivered on time, but are constantly frustrated by a never ending stream of useless changes in procedures, the arrival of yet another in-house form for completion by the couriers (invented by some lower management kiss-ass looking to justify his job) totally incompetent supervisors who don't give a shit, and stop work in order to drink coffee/eat snacks/have a smoke as soon as the last courier has left.

In the UK they still haven't managed to successfully absorb Securicor (they talk to their Union under duress whilst discouraging others from joining a Union) Still no sign of any pay rise (due Jan.06) mind you ****all percent of ****all pay is precisely that.. ****all!!

Like I said, most couriers are decent, honest and hard working, but as pay gets worse it gets harder to get good workers in , now I think they will take just about anyone on (well who in their right mind would volunteer to wear a uniform that Ronald Macdonald refused to wear on the grounds that it made him look too much like a clown)

I live in Denmark.... I've had to use DHL twice now... For some reason they only deliver Mon-Fri around 10 in the mornin'... Where Everyone is either at work or in school... When they don't deliver, they just don't deliver, it's not like they in any way informs me they tried to deliver my packages, OR try to deliver again... When the first two weeks went by, and I still hadn't recieved my package(s), I e-mailed the original sender(s)... In Hong Kong, asking them for a tracing number of some sorts... which I then got... and discovered that from Hong Kong to Denmark the shipping only took a day... Next day they tried to deliver... Or so they said... And the next 14 days or so they had the order on hold... hell... when I called them they said I had to wait until the Weekend were over (it was a friday) and that they couldn't deliver it when I was in school, so I'd have to pick it up myself... Do I even have to tell how fsckin' long there is to the next place to pick their crap up?... _ _#... Oh well... I nthe end I got them to deliver it to the reception in the Apartment complex I live in... even though they refused to do so in the previous case... Bob, DHL Sucks grande ass...

I'm done with DHL. Last straw.

First, after three weeks, they couldn't get the package to my customer. Sent it Fedex and it got there the next day.

Next, two tradeshow booth boxes sent second day. One got there THE NEXT DAY, the other arrived a week later, barely in time for the start of the show.

Sent a package a week ago... customer called today wondering where it is. DHL says its still in the local facility.

And the final straw was Monday... sent it overnight, never made it the next day, called DHL "it got on the wrong conveyor belt." The bright side is that it actually did make it to the customer the next day.

Too little too late. Six out of my last ten packages sent by them have not made it to their destination either on time or at all.

F' 'em.

Just got an update on the package that was sent a week ago and never arrived. It never arrived because it never left the facility in Allentown. Well, it left the facility... several times... and came back several times... it was in the driver's van the whole time!!! "He will be reprimanded!" the manager told me. Yeah, right. Good luck with that.

I bet you can find just as many complaints for UPS and FedEx.

Considering that DHL delivers 1.5 billion packages anually they do NOT do a bad job. (100,000 people could complain every day for the next 27 years and it still would not add up to 1 billion.)

If you look at the overall statistics and the way the Big 3 keep track of on-time deliveries, DHL is actually the most punctual and the most honest with those statistics.

DHL is the preffered Carrier in more places around the world than either UPS or FedEx for a reason -- they are good. The problem in the U.S. is that DHL is new here and is going through growing pains.

Everybody reading these complaints should recognize that the people on here are blowing off steam because of their bad experience; they could be exaggerating, or they could coveniently be forgetting all of their positve experiences.

This page comes across as bogus because it is set up for negative feedback only. I hope I just changed that...

I am a CURRENT DHL employee!!!!
I have been an independant contractor for DHL in Hawai'i, and I have worked in Memphis @ DHL and now I am in Pensacola @ DHL. First... it is not the fault of the driver if the package gets broken. There are cameras on the belts as well as supervisors over-seeing the operation to ensure that the shipments do not get handled too roughly or get stolen! Most of the time the damage and theft occurs at the HUGE sort hub in Wilmington Ohio! Dalsey Hillbloom Lynn. Befor you bitch about the service... try to remember the last time YOU made a mistake and dropped a hamburger bun on the floor at your job! We ALL make mistakes, the less one criticizes, the less we all have to hear other people whine!

Not Mark, I have never restricted comments to positive or negative; these comments are simply from folks who have problems with DHL. My business receives between 5-10 packages every week, from different clients, our only problems have ever been from DHL sent packages.

Curt: if you don't want to hear of people's complaints, perhaps you shouldn't spend time reading them, and perhaps you shouldn't be in a customer-service-related business.

dick head limited (DHL) sucks however most of the big companies such as fedex UPS TNT they also suck. smaller courier firms are much better and helpful.

Call Brown Not The Clown!
You can change the name of the circus but the clowns are all the same!!!!!!!!!!!
Its time to RANT!!
I sell DHL, What they need to do is hire FedEx employees, or even some of there own drivers to manage pick-up routes. DHL publish's there on time delivery over 96% what about on time pick ups? Missed, Late, Early, ect... When was the last time a opps mgr went on a check ride with a courier to see if the pick up area is to large? Who places these drop Box's?
Att: Couriers... ALL OF YOU COMPLAIN ABOUT DRESSING LIKE A CLOWN, I would love for any of you to dress accordingly like UPS or FedEx for a week, you couldn't do it. Doo Rags, backwards hats, T-shirts(not even DHL), un shaven,& beards.

For the genius's who bought DHL are spending so much money on advertising, they should spend some of it on technology, hello routing! Packages are late because couriers need to hand write routing codes on the packages (real professional!).
Lets talk about Resellers... Airborne's great idea. Not only does DHL have to compete with FedEx & UPS, they need to sell against other resellers of DHL. As a customer you can have over 5 reps all trying to sell you the same service at different prices. Did I mention the circus before?

To fellow salesmen, resellers & customers jump ship while you can!

I, too googled "DHL sucks", because I had my last straw experience with them today.

My first bad DHL experience happened a few weeks ago. I ordered some items from Office Max, which were shipped DHL. I came home from work on a Friday to find the "Final Delivery Notice" on my door, even though it was the first (and only attempt). The note said the package would be available at my local DHL Service Center. I called a few days later (less than a week) to find out where the local center was, as there is more than one in the area and was told the package had been sent back the previous day. The woman on the phone said I should have signed the form they left and put it on my door. I pointed out to her that they only made ONE delivery attempt, so that really would have accomplished nothing, since they didn't come back after they left the notice. She told me that in the future if I know I've ordered something, I should just leave a signed note on my door with instructions for the delivery, which just seems ridiculous to me, since I had no idea the item would be shipped that day. Also, I live in an apartment complex and our office takes deliveries for us, so this has never been a problem for me. FedEx and UPS leave our packages in the office.

So, a week later, I come home to find another "Final Delivery" notice on my door. I called the 1-800# immediately, to find out where to pick up the thing. The woman I talked to looked up the tracking info and said that they'd only made one attempt, so they'd try again the next day. I explained the previous situation to her, and I will say, this is one huge positive for DHL. This woman was very understanding and very helpful. She called the local branch to find out what was going on, and she arranged to have the 2nd attempt made and she gave instructions to leave the package in the office. And the next day my package was delivered to the office (when I stopped to get it the office manager was telling me that they have been dealing with this issue with DHL for a while, that they know packages should be left in the office, but they don't leave them there.).

So, today I got home and, guess what? There is yet another "final delivery" notice on my door. I logged in to check the tracking online and it was, indeed the first delivery attempt. And, of course, it was not left in our office. So, I get to call and talk to customer service again. I hope I get the same woman I had last time, because she was wonderful.

I am sure people do have problems with some of the other carriers, but I have not experienced any problems with them at all. I mail order things all the time. Most of them come through UPS, a few through FedEx, and even fewer through DHL, yet DHL is the only company I have ever had any problem getting packages from. And, I have yet to actually get a package delivered without having to call customer service to accomplish it. If I had known the company I ordered from this time used DHL, I would have ordered from someone else.

I'd like to shed some light on a few things. I work for DHL in their tracking (shipment inquiry) dept. I cannot tell you how many times a day I get calls from customers who are extremely angry. And I feel for them, because when looking at the info I have, it is OBVIOUS that DHL screwed up big time. I've been with DHL for about two years now, and I have constantally brought up problems that customers are reporting in meetings. The management at DHL just doesn't care about what's going on. Trust me on this. They don't give a crp about you. What I would suggest is when you have a beef with DHL, do not call customer service. Because if you do, NOTHING NOTHING NOTHING will EVER be done. EVER!!! If you insist on calling DHL, DEMAND, and trust me on this, you have to DEMAND to talk to a supervisor and do NOT take no for an answer. If you just leave your complaint with a customer service rep, once you hang up, it's gone for good. Nobody will do anything about it. It's in one ear, out the other. I cannot stress to you that you must DEMAND to speak to a supervisor, and do NOT take no for an answer.

I really feel for you all, I really do. I must say that DHL is not always at fault for things, but many times they just screw up so bad. The management team at my facility does NOTHING to cure these problems. You need to aim your frustration higher up within the company. Please believe me on this. The executive level people at DHL are the ones that need to be hearing about this. And the lower management at DHL never passes that info up to them.

Another valuable tool is to go through the website. You can find the conact options at

http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

Remember, the squeaky wheel gets the greasing. Now, start giving the higher ups some hell.

I just bought 15 used IBM laptops from an eBay seller, she used DHL. When the package arrived, it only had 9 laptops in it! The weight was clearly marked at 85 lbs. and when it arrived it weighed 51 lbs. It had been opened from the bottom, rifled through, and 6 of the laptops were stolen. Then they re-taped it shut again. THIS IS OUTRAGEOUS FELONY THEFT!! NEVER use DHL! NEVER NEVER NEVER

I'd file a police report, Turbovend.

Hehe, seems we all think DHL sucks. i just googled it too.

I'm sick and fed up with the company.

I sent Apple my Powerbook G4 to have a faulty harddisk replaced last week - UPS arrived and picked it up, deliervering it to apple wihtin a day. it was also repaired within a day - somehting i was realy impressed with. Then the magnificent DHL picked it up to return it to me. That was on the 1st of June. It's now the 6th and still, I have no PowerBook. OK, it's only been a week but they hd it sitting in their London-Heathrow Depot for 5 days!

I live in SCOTLAND but they sent it to LONDON. Tried delivering it twice to a non-existant address (As I understand it there is one letter's difference in the postcodes of Kensington and East Fife) and only sorted it out when I phoned them 4 times. They even called *me* after the first time they tried to deliver it and asked me to confirm my address - i told them, including the word Scotland, and still, they tried delivering it to London again. What kind of morons are they?

Eventually yesterday when i called them i managed to get the message across the laptop is supposed to be a bit more north than where it is at the moment and it seemed they got the idea. they guaranteed it would arrive today but I have yet to see anything of it - the tracking site merely says 'on journey to correct address'. i'm slowly beginning to think they're trying to perhaps steal it, hoping i'll give up on trying to get it back. If it doesn't arrive tonight, which i don't expect, I'm going to forget my whole 'be nice on the phone' routine tomorrow morning.

DHL SUCKS!!!

Too mad to type right now. Package late. No offer to refund the premium I paid. Had to ask for the refund after they told me my package would come one day after I am leaving town. Mistakes might happen, but not contacting me and not offering a refund is idiotic.

DHL SUCKS!!!

The only time I used DHL to ship, they "lost" the package--it was a used laptop that I had sent to a relative living overseas.

As to deliveries, they don't seem to bother to check the house numbers. Twice now they delivered express, next-day packages to the wrong address--to a house with no number--rather than to me. There are only 5 houses in this cul-de-sac, how difficult can it be to check the address? They are absolutely hopeless.

I so do agree with all of the comments. My husband has been stuck on the Caribbean island of Barbados waiting for an important document he needs for the US embassy. The document left the US on Tuesday May 8 and still hasn't arrived (May 12) They finally informed him that they don't know where the package is.

I am now on my third round of bad service from DHL. I live in NYC and..horror of horrors have no doorman. You have to press a button and get buzzed in to get into the building to deliver to me. The route man for route 218...I know who you are ... can't do that. All he can do is put up a notice that delivery attempt failed or..even better.. say that the customer refused it and send it back where it came from maybe. I call and try to explain that to the station and they say "come pick it up if you want it"

UPS.. GREAT SERVICE if they make a mistake, I cut them some slack AND they make an effort to make it right. FEDEX..ok service, I cut them a little less slack but generally it gets here. DHL is 3 for 3 in the recent non-delivery category.

In response to employees who post here and say that "mistakes are made" of course they are, but the good companies handle their mistakes and make it right for the customer. DHL does not do anything close. If they can't deliver to you, somehow it is YOUR fault. The guy who works afternoons can't ask the guy who works mornings to be sure a package goes out on the early bicycle or whatever they use to deliver. WHY??? they don't/can't leave messages, talk to each other? There is no hope for DHL, and someone needs to point Adobe at this website, because they are the only company that delivers to me that uses DHL and they need to do better.

Frank - exactly my situation. Must be buzzed in to get in. DHL didn't bother to buzz, just kept on driving.

In fact, when I was waiting for Adobe to deliver the CS2 box to my office a while back, I was watching the street hyper-attentively, and happened to witness the DHL truck stop, deliver something to the restaurant across the street, get back in his truck without crossing to *my* side of the street, and drive away. Of course, on the web site "Attempted delivery" appeared soon after.

I mentioned this small detail to Adobe, and they agreed to re-ship via FedEX (using my account number, but was worth it), received the package the next day. Actually, I did mention this website to the customer service rep, but who knows where such requests go. All she said was, "Yes, some people have complained about DHL."

You can add **brokerage fraud** to their list. I had a package shipped to me by Crucial Technology that was an RMA replacement for a defective memory module. RMA's are exempted from duties or sales tax and are not subjected to brokerage. They allowed the CBSA (Customs) to charge HST (Harmonized Sales Tax) at the border and sent me a brokerage invoice.

I called them TWICE and explained that it was a mistake. They had the actual invoice from the package itself (they'd sent me a photocopy!) that said it was an RMA and thus shouldn't have been subjected to a charge or any kind of brokerage. It was their fault that they paid it when they didn't have to, not mine, thus they had no legal claim to a brokerage fee or to demand that I compensate them for the HST they paid in error.

After the phone calls which got me no where (they refused to acknowledge that they had no lien against me), they sent me a written threat to send the matter to collections unless I paid them. I paid them on the advice of my lawyer, and attached to the check a well written letter explaining why the charge was invalid and informing them that if they DID cash the check, they would be sued as this was fraud (CC'd to their Legal department). I even attached a print of the government website page stating that no taxes were due on the item in question shipped to me, another copy of the invoice from Crucial that clearly stated it was an RMA, and a copy of my email from Crucial telling me that it was an RMA.

The bastards cashed the check, despite my letter clearly threatening them with a lawsuit and reporting them to consumer watchdogs, costing them many times the illegal brokerage charge if they did so. No phone call. No letter. Nothing. They get a legal threat that is 100% sincere and don't even acknowledge it. I bet the drooling corporate drone that opened the letter didn't even read it, or understand the implications of cashing the check.

What the hell kind of company is this? I have never gotten such despicable customer service in my entire life.

link to the letter: http://personal.nbnet.nb.ca/ThreattoDHL.doc

Unbelievable. Simply unbelievable. I am following through with all the threats contained in this letter BTW. I will let you know how I make out, but my lawyer told me that they are going to lose.

Oops. That last link should have been:

http://personal.nbnet.nb.ca/lordbane/ThreattoDHL.doc

Preview works wonders when you use it. :P

Jeezus, Jim. Are you going to follow through and sue? In the states, one can sue in small claims court, and sometimes get a judgement without much of a trial if the opponent doesn't show up.

Please post updates, if you remember.

Hi Seth,

I've submitted a complaint already to the BBB (the Canadian chapter of the organization) and I'm awaiting contact from them. I am in the process now of filing complaints of corporate fraud to the DoJ in the US and my own government's consumer watchdogs. If I do not receive a settlement from the BBB, I fully intend to sue them. I assume that they make this small scale rip-off a corporate policy and that most people don't squawk too much because the charge is small. You'd think they'd have been smart enough to back off when they got some serious push-back and the risk of this fraudulent practice getting wide exposure but, as others have noted, this company is rife with idiocy.

As for updates, sure. I'll post them as they're available. Wish me luck.

Certainly, Jim - Good luck, and hope you get some good compensation for having to trouble yourself with such a petty and distasteful matter (and company)

I have send several packages via DHL and always arrives lates... from Panama to China, China to Panama.... this chinese monkeys they dont have any fucking answer when I call, I hate them all, I hate DHL, I hate Candy, Byron, Andy, Michelle from DHL CHINA, its a fucking mess.....

I will refuse ANY shipments using DHL in the future.
According to on-line tracking, delivery was attempted 2 days in a row. After 5 days of inactivity I called customer service. They could not explain why it wasn't left on porch or why after only 2 attempts no other attempts were made, also no note was left. Customer service requested I pick up the package. I tried to pick it up at the DHL location, they were unable to find the package. After another call to customer service they asked me to go back and try to pick up again, I refused. I requested the package to be returned to sender (if it can be found) due to the incompetence of DHL.

I, too, googled "DHL sucks".

It was my first time shipping with DHL. I just bought After Effects 7 from Adobe. The package shipped 6/13/06 and was supposed to arrive 6/20/06. Today is 6/2306, and it's still sitting in their Santa Clara facility.

I bought Macromedia Studio 8 from AcamdemicSuperstore. They shipped with UPS. It shipped 6/20/06, and it's going to arrive 6/26/06.

At this rate, my UPS package is going to arrive first.

I used to work for DHL in the systems department. You can't believe how screwed up that place was. First of all the DHL software sucks, then they bought Airborne which was also bad. The entire place is run by Infosys, and their programmers are a joke. No wonder nothing works! The maintenance people sit on their asses all day and don't do a damn thing, all the while collecting fat salaries - no wonder DHL loses 2 million a day!!!!!!!!!!!!

"According to on-line tracking, delivery was attempted 2 days in a row. After 5 days of inactivity I called customer service. They could not explain why it wasn't left on porch or why after only 2 attempts no other attempts were made, also no note was left."

The DHL guys are only supposed to make 2 delivery attempts, after which it goes to the depot, where you can pick it up. There should have been a note left on your door, which you could sign, so that the courier could leave it in your box at his/her next attempt. The 2 days thing is reasonable, but the lack of documentation goes against company policy.

Are you positive about the lack of documentation thing, Super Dave? I have never once received any piece of paper from DHL saying 'attempted delivery'.

Always from UPS and/or FedEx, never from DHL.

Learn the truth about DHL at: www.exdhl.com

Well DHL did it to me again. I have only myself to blame for using these incompetent people. I have a shipment coming from Hong Kong to Santa Clara CA. UPS made the last two shipment and they took 2 days to get here. But DHL had a much cheaper rate. So it is now three days and the package is still listed as "temporary delay in transit" in Hong Kong. I called this morning and told them they need to fix it. They said that I need to call my shipper and have him call DHL Hong Kong, when I asked why they said "We don't speak Chinese" . Realizing that i was speaking to the village idiot I asked for a supervisor who said that he would put a trace on it and own the problem and keep me informed.

6 hours later I still have not heard from them so I called and they informed me that a trace was on but that the time zone between Hong Kong and their call center make it impossible to determine the problem.

You can't make stuff like this up. I am planing on placing another order and having it shipped UPS or FEDEX and it will probably get here before the items leave the Hong Kong DHL office.

Maybe I will just have the guy throw the boxes in the ocean and wait on this side of the pacific for them to float over I think that may be faster and more reliable.

One more thing I was trying to ship 5 boxes dhl for a customer(who refused my begging him to ship by UPS) and the system is not able to ship multiple pieces instead you have to click on the duplicate package button on the site to create a new label each time. I assumed I was making a mistake and the tech support guy told me this is because of the Airborne System that had this requirement. Unbelievable that after more than 3 years they are still blaming airborne for all of thier problems.

Go to

www.exdhl.com

and find out why DHL is such a piece of shit.

Ship American...Fedex...UPS....USPS

Fuck DHL

Update:

Well, I just received a call from local DHL site wondering why I haven't picked up my package.
I told them it was supposed be returned weeks ago!!!!

How can this company stay in buisness?!?!?!?

Previous Post:

I will refuse ANY shipments using DHL in the future.
According to on-line tracking, delivery was attempted 2 days in a row. After 5 days of inactivity I called customer service. They could not explain why it wasn't left on porch or why after only 2 attempts no other attempts were made, also no note was left. Customer service requested I pick up the package. I tried to pick it up at the DHL location, they were unable to find the package. After another call to customer service they asked me to go back and try to pick up again, I refused. I requested the package to be returned to sender (if it can be found) due to the incompetence of DHL.

Hi Seth,

I have an update.

They have failed to respond to the complaint that I filed with the Better Business Bureau (surprise surprise). I assume it got circular filed along with my original letter. Totally professional conduct from DHL, as usual.

I am in a dialogue with the government right now. I am also going to write Crucial Technology and tell them about my fun experiences with their shipper of choice. I received back a copy of my cashed check (with a nice DHL stamp on it). No receipt at all, so I couldn't get the taxes back from the government even if I wanted to (I would need this to get the $13.10 back). Even the BBB is frustrated with them.

I'm picking up the forms today to take them to small claims court. I am tempted to turn it into a full-blown lawsuit, possibly a class-action and naming that putz John Mullen. It might get some attention to how messed up this company is if he had to fly his ass up here to defend himself.

i work for a dhl contractor out here in cali and im a let you all know why billing is so screwed up.at night when we return to the station we have to weigh all of our small boxes and envolopes we recived for our pickups,we do this of course to determin what to charge for that shipment,what happens is you may get a lazy,pissed,or overworked driver who will put lets say a 5 pound box on the scale and then scan everything he has with that weight some may get luckey and get a cheaper delevery but most pepole get hosed with a higher a shipment bill then you get the run around with customer service.the number one problem for dhl are the sub contractors what type of service do you expect from drivers makeing 9.00hr no bens no sick days and on and on,and the turn over rate at my station is like 75 percent as soon as you train someone they leave no one ever stays and why would you,at my station there is a worker who has been there 4 years still makeing 9.00hr so its no surprise that no one will show any loyalty to this company,with many quiting on the spot or just leaving for any job that pays the same or 50cent more.

I work for a dhl contractor and let me tell ya ipods and labtops are the most stolen items in my shop,anytime you have low paid workers in a buliding full of goodies you will have theft and in may of there minds its justafied becaues of the crap they have to take

dhl lost my package twice already so i decided to fight back,i now get free deleverys from them by useing hand writen airbills with fake acount numbers or i just tear off the billing portion of the airbill all together stickem in a drop box or even havem pick it up at my houes and ive never been charged most of the drivers dont care they will pick up anything they dont care if the airbill is writen out right or not they get paid the same either way,this helps me out a lot when it comes to selling things on ebay, funney thing is they have not made any mistakes since i started geting my deliveries for free its now going on a year.

DHL WAS THE BEST, IS THE BEST, AND WILL BE THE BEST.

DHL WAS THE BEST, IS THE BEST, AND WILL BE THE BEST.

DHL WAS THE BEST, IS THE BEST, AND WILL BE THE BEST.

[editor: removed the next twenty-five lines of this]

The last thing on the mind of DHL(management)is providing good service for its customers.I have about 17 years of service as a driver with airborne and now I'm working for these Nazi bastards.Airborne was ok.We tried to do the right thing.Remember this,DHL was a little shit in the USA before they purchased ABX.Why?They suck!The goal is the bottom line and they really don't care about real service.In other words,a happy customer.Their attitude is F them if they don't like it.Let them use Fed Ex or UPS,they will come back to us one day.I see it every day.

I have a week long hiking trip coming up, I ordered a custom fitted softshell jacket for my hiking trip this summer. I needed something for rain/cold weather at the top of a mountain. I placed the order last wednesday, took about 2-3 days to make the jacket. They sent it out Monday, estimated to show up wednesday. I waited all day wednesday, nothing happened. I called up, they said it'd be here thursday. Didn't show up thursday I called them up and they said they ACCIDENTLY shipped it ground when I PAID for 2nd day air. Now, I am not going to get my jacket in time and I am going on this trek.

When I am sitting on top of a hill/mountain and its raining and im freezing my ass off. I am going to yell into the sky, "FUCK YOU DHL!"

I was expecting an important package that was shipped by DHL (shipper's choice, not mine). I knew what day to expect it, but not the time.

When I came home after work, there was nothing left at my door, so I checked the status on the web. It noted that a delivery attempt was made. The second day, the same thing. I came home. Only this time the note was left and it said my package was being "returned to the shipper." Confused, I immediately checked the status on the web. For some inexplicable reason, TWO delivery attempts were made, literally, back-to-back several minutes apart. Since that had been the third attempt, they had no choice but to send it back.

The customer service reps were so inept at being helpful. I said if the driver had not been lazy and given me the notice for the first delivery, I could have easily signed for it to leave the package while I was away. I was not given the common courtesy to have that. And because the driver apparently didn't want to come back a third day (i.e., work on a Saturday!) he decided to make my two additional deliveries right away. Had this been UPS or FedEx, they would have made delivery attempts in consecutive business days. That is really dumb.

The customer reps said they couldn't do anything, other than tell me the obvious location of my package: on the plane, back to the point of origin. No attempt was made to hold the package at my local shipping location, no attempt to try to get me my package correctly, absolutely nothing. And this wasn't the first time I've had to deal with situation from DHL. (This probably is also why I never use them at all.) What is so god damned hard about letting the recipient know they tried to deliver ON THE FIRST DAY? I would have my package in my hands as of this moment, but NO! I have to wait another week because of the bureaucratic mess caused by DHL. The customer reps (I called several times to try to get a good answer) only had one response: "I'm sorry..." But the "sorry" was not of the sincere, apologetic, we-hope-to-make-amends kind. It was the more condescending, "You're shit of out of luck!" variety.

Right now my important package is back to the shipper, I have to make my own arrangements to get it back. But I will certainly not have DHL ship it this go around if I can help it.

I love this site. I just ordered something from an online retailer and they sent it DHL. I HATE DHL!!! I used to work for a healthcare provider and one of our surgeon's laptops hard drives died so Dell sent him a replacement. Dell shipped it overnight. We should have received it by 8 am the following the day. That day went by without a package. Next day went without a package. I called DHL and their response was that they were busy and unable to deliver the package. How can that be...it was overnighted?!???!?!?! It took a week for our business-class overnight package to get to us. Amazing!!!

I am so frustrated with DHL. Here's a letter I using their website. I hope it reaches someone effective but I am doubtful. Follows --> TO whom it may concern, Your Fremont California office failed to deliver my package again today. I have made arrangements and appointments for three days in a row now and they did not fulfill the delivery promise. I get better service with FedEx and UPS and will not use DHL ever again. Your Fremont California office is awful when it comes to delivery. Moreover, your driver does not leave any "attempted delivery notices". I have never had this kind of problem with FedEx or UPS. I was called twice by customer support this morning saying that the delivery will occur today and it dot happen. This keeps happening with your Fremont DHL office. Do something!

Hey guys, they screwed me over too. If someone would like to help me, we can purchase "whydhlsucks.com" and start a campaign against them. I am an experienced web designer, and I have servers that I could use to host the site. I would only require 4 or 5 people to help gather information on them. If anyone is interested in helping me do this, reply below and I will check back. If I get enough support, I will go ahead and buy the .com domain and start the site.
-np-

Update - Working on new site design for WhyDHLSucks.com, until then please visit http://www.exdhl.com/ to rant! If anyone would like to help, please goto the following board-
http://s14.invisionfree.com/Why_DHL_Sucks/
I will be updating it so we can speak on there, and all keep in contact and up-to-date on the ****tyness of their company...

I ordered something from the US to Canada using the express delivery. I didn't know when it would arrive as I wasn't given a tracking number. DHL shows up 2x while I'm gone on vacation, and phone's me while on vacation. I put the package on hold for two weeks. When I get back, they refuse to deliver to the address that they originally tried 2x to deliver to even after I explained that I was on vacation. Then I gave them an alternative location to deliver to. I called up two reps a day later asking them when the package would arrive at the alternative address. They both say, "tomorrow". It's then "tomorrow", and the package didn't arrive at all. Their customer service is very mean-spirited/bossy - same for their voicemail system prompts, their customer service hours are inflexible for people who are at work all day. I've had much better times with UPS and CanadaPost. DHL SUCKS!

DHL sucks big time and I was so glad to find this website just to vent off my anger. I have been expecting a parcel since last week 20th July, I was expecting important documents for an appointment on the 21st. Evidently DHL missorted my parcel so I had to reschedule my appoiment which will be a month from now. I then called and was told it wwould be sent to me on the 21st so I waited home all day only to check online and find that they noted wrong address. I called and even though I was sure the address was correct I gave the customer service rep. the address once again and was told it would besent out to me on Monday 24th or Tuesday 25th July. I called today Monday to confirm that my parcel will be with the courrier and I am told there is no record of me speaking to a rep. therefore I yet again had to give them my address and it will take another two days so I should receive it on the 26th or 27th July. I hate DHL, they should be shut down. They have seriously inconvenienced me and the customer service reps. did not apologize for their mistake and were rude. This is the last time I am using this service!!!

Not only is their delivery service questionable, they have some of the worst billing I have ever seen. I get ebills from them. Invariably they bill me incorrectly. I get billed for 12 pounds when all I sent is one small document. I get billed for pick-up when I always drop off at the box. I get billed for private home delivery when it is clearly a government office, etc. I pay on line and ALL of my invoices show "paid in full". Now I get a note that I have invoices that are 120 days overdue! I look online and nothing there. I call them and they say that my account is in collections and they cannot talk to me! I ask them to look at my account and that it shows all bills are paid "in full." They tell me they cannot see that screen. I know this is venting because those morons do not read any of this, but if you own a small business, do as I am now doing, stay the hell away from DHL. I am now working with this collections agent trying to staighten out the mess that their accounting has caused.

An update, of sorts. Deja vu strikes again, no thanks to the motherfuckers who work at DHL! My aforementioned "important package" (from Apple) that DHL chose not to deliver properly the first time...well guess what? It HAPPENED AGAIN.

After it was returned to the shipper the first time, Apple was made aware of the situation and immediately re-shipped it to me. The lazy DHL dickhead who works my route didn't leave me ANY notices this time. So again, by the time I found out what had happened, those fucking so-called three delivery attempts were made and my item didn't end up in my hands where it belongs...IT GOT SHIPPED BACK TO THE SENDER. I AM SO FUCKING FED UP WITH DHL's INEPTNESS.

I finally had to call Apple to attempt to resolve the issue and I'm having it sent to my workplace. I don't see how that can be bungled, since DHL makes daily deliveries at my company. On the other hand, it's DHL...

After all the ridiculous back-and-forth nonsense I've had to put up with, I FINALLY received my package. My supervisor handed it to me during the work day and at least for now, all is normal in my universe once again.

But enough is enough. I filed a very angry complaint through the BBB concerning this experience/ordeal. The only outcome I asked from the BBB? I requested that DHL issue a full apology and explanation on the matter. The phone reps were unprofessional, the drivers are lazy. In fact, when Apple previously re-sent my item before I got it today, the DHL driver actually only made TWO delivery tries when it got sent back. Apparently he thought no one lived there since a) no one answered the door from the initial delivery in early July and b) no one answered the door again, a few weeks later. God damn idiot...it's not like I'm at home 24/7. If I don't get delivery notices and don't have tracking numbers, how the hell am I going to make proper arrangements?

I wrote a long e-mail to DHL's customer service department about all of this. It was actually my third e-mail, but this time I got a "real" response. I was told by "Andrea" (feh! I guess everyone that handles e-mail customer support is assigned that name) that information was forwarded to the station manager (I guess the one that handles my delivery area) and they will be investigating it.

Whatever the outcome, I still will NOT be using DHL for anything. They will not receive any of my money since they wasted so much of my time.

to this person and a few others that mentioned that "DHL screws up your address" :

>>>>>>>The package got to me despite having the wrong name, address and apartment number. Now, I've ordered from Nordstrom before, so I know my address is correct in Nordstroms database. I'm surmising that DHL managed to screw up my address all by themselves.

I work for DHL and i am here to tell you that the SHIPPER is the only one writing or typing in your address! we do not put your address in for the shipper. so therefore, WE are not the ones to be at fault for a shippers inability to take your address correctly from you over the phone, off the computer screen, etc. so dont be getting all mad at us because we dont have psychic abilities to know just what house this misaddressed package should be delivered to.

Oh, and i hate to say it, but after reading a few comments by other DHL employees, seems like the payrate varies alot through the US. Ive heard of some places DHL having independent contractors, but thats not everywhere. I am a full time employee of DHL w/benefits and Union in Indiana making over $20 an hour + overtime. and to start as a new employee u make $18.23. i cant believe i heard someone say they make $9.00 an hour wherever they were. wow, big difference. guess that would make a big difference in customer service also. i could see that. FYI, i previously worked for Fedex Ground which didnt pay half as well.....

hi my husband is a boss for dhl and i am here to say that DHL SUCKS TO HELL let me tell you somethings dhl buisness was brought into our home and was interfering with family time with not only me but with our son who is 5 and was starting to cause marriage problems well short story short i was told to put my marriage on hold until my husbands boss got back from vaction and my husband and i were trying to work our marrage out and i was told the and far as pay goes not that good $8.00 flat rate that means you work your ass off for 12 or 13 hours sorry but you get paid for 9 hours that is the way it works for bkw shop that is beckley west virginia shop. SO I WOULD LIKE TO SAY IF YOU LIVE IN THE BECKLEY WEST VIRGINIA AREA DO NOT SHIP WITH DHL BECAUSE THEY SUCK TO HELL.

DHL sucks!!! They've put my package on the truck 3 times to be delivered and not a single attempt to deliver it. They give me the run around at customer service. These guys suck and I hope they go out of business!!!!!!!

I am also going to put down my distress for DHL. Amazon.com seems to be prefering them now, I'm about to write a complaint to them saying I don't ever ever ever want my packages shipped DHL.

Damn THREE TIMES!!!!!!!!! That i've ordered something 2nd day and when it was shipped by them, it keeps on saying Out for Delivery by 9am... But at 6PM it goes back into Transit. It took 5 days for each of my packages to be delivered when it was supossed to be second day.
The customer Service woman was a bitch..... and I really hate to curse.

DHL Sucks!

i received a dhl delivery two days ago. i live in brampton ontario and the package came from the bahamas. in the box was a set of dishes that have been in my family for thirty years, they belonged to my deceased mother. they are smashed to bits. i called dhl immediately about this and they told me they would send an inspector to my house and help me file a claim ( if there was insurance on the package). nothing has happened yet. they wont even give me a time to set aside and wait for them. i dont know what happens next. any suggestions?

Depends upon how determined you are. You may have to spend hours (or more) of your week to get satisfaction. You may have more luck filing a Small Claims lawsuit, as did Jim Dow.

Good luck, and hope you get some results.

DHL sucks big time !!!!!!!

1) ive worked there years as driver. dhl is poor in allkind service. they dont pay not good to.

2) i send packets from germany to Belgium.
50% is to late;are not delivered; no findable.
status : no packet.

POOR DHL => dont send with it. DHL klachten problemen

I just had a bad experience with DHL (which I posted at http://mcdevzone.com/2006/08/15/battery-exchange-saga ).

They left one digit off my address when my replacement battery was shipped. It was scheduled to be delivered last Monday when I was at WWDC. They called the Friday before I left to verify the address, which I corrected and told them to leave it with my neighbor. They ended up delivering it to a completely different address. It was finally recovered and delivered here yesterday.

DHL at Fremont California is no good. My package suppose to be here on 8/16. Still not here at the end of 8/17. Never have problem with FedEx or UPS. Somebody needs to be fired over there. No phone number I can call. Called the main DHL customer service which is total waste of time. DHL, can I ask why do you exist?! Ship with FedEx, UPS or even USPS.

DHL SUCKS BIG TIME!! I sent an urgent package through them which was suppposed to arrive the next friggin day...guess when it arrived? Left on Wednesday, and arrived at destination on Monday. I WILL NEVER USE DHL AGAIN!

I can assure you that DHL in the UK is just as bad, if not worse. They are inept, avoid sorting their mess out and, in the latest example resorted to lying by registering that the "consignee is on holiday". This was a business address with at least THREE people present all day - so where did the "on holiday" bit come from, if it wasn't invented???

DHL service is no good

I've finally had it with these guys. 80-90% of the packages ever shipped to me or my company necessitated a phone call to their customer service. Whenever i see a DHL tracking number my blood goes cold and i start getting flashbacks to 'Nam.

Like i told their customer service person: they are a package delivery company that can't quite deliver the dang packages, which is really the whole point of the exercise

Has anyone checked UPS Sucks? I think this is website is a conglomeration of aholes that don't know their a$$ from a hole in the ground... You people complain that the packages are late - CALL THE SHIPPER... Odds are it hasn't been shipped. DHL delivers to my company daily and often delivers packages a day or two early. I have shipped internationally as well and had one claim in 5 years and the package was eventually released after being held up in customs. You people need to grow up and find another place to complain... I wouldn't go anywhere else for my shipping needs!

Ordered a nice monitor from dell, asked for ground shipping. They shipped DHL, got to my city the next day, DHL tracking said the package wouldn't be delivered for 4 more days. I was like uhhhhh, wtf, so i called DHL, they said i paid for ground 5 day shipping and they wouldnt deliver it to me until the 5th day... Worst customer service ever. I went and it took 3 minutes to get to the service center, i picked up the monitor, it was a pain free 30 minute process (heavy sarcasm, they are horrible). I hope to never have to deal with DHL again.

Darren Watts, you obviously didn't read the original post, nor the subsequent comments: most of these tales are of various packages being relegated to DHL hell, with our packages driving around on DHL trucks. You may have great experience with DHL, or you may be the guy from the DHL domain who visits once a day pretending to be someone you are not, doesn't really matter.

Just a quick horror story about DHL United Kingdom (sorry if slightly off-topic).

[nope, not at all off topic - editors]

In August my 79-year-old Dad went on vacation to Germany from our family home in London UK. He forgot some important prescription meds, so I thought, no problem, I'll send them over to his hotel. Yes problem! DHL messed it up by mis-routing it to Munich, 300 miles south of where it should have gone - Berlin. The address I had for his hotel was TOTALLY correct with the full German zip code. It turned out that the driver who collected the package from me wrote in the wrong routing code on the waybill. Obviously he thought he knew Germany well. NOT.

The meds arrived 5 days late, halfway through his vacation. Had he got ill as a result of this delay, I would have been straight round to my attorney. DHL? Never, ever again. EVER. Clowns.

But other people on here have suffered terribly - I was shocked to read your stories. The stress I went through was really terrible.

Dominic
London UK

Do not use DHL. Sloppy service and they lie. Told me they had deliverd a package to my apt. today- left it at the mailboxes.I was at home sick all day. You have to be buzzed in to get to the mailboxes. The buzzer rang 15 min.'s later than DHL's supposed dropoff time--a UPS delivery. I'm on the first floor,20 feet away from the entrance. I can hear when anyone comes in. DHL steal your stuff and sell it to buy crack.

I was forced to use DHL by a shop in Texas, to get a package shipped internationally, that (the package) costs a quarter of my monthly salary. The shipment cost as much, and had to ship in 1-3 days. It's been 7 days already, and the lame "tracking page" of theirs still shows ... that the package NEVER fucking moved out of dhl's warehouse (the sender is not at fault)!
Not a single response from DHL has been received yet...
After reading people's comments here, I am afraid of not the package going missing, or being late.. but of being overcharged in the same manner. Losing half a month's salary is already enough for me :| .

I ship by DHL what a joke , they started doubling my freight, and I just caught it,I ship 14.6 lbs , they charged me 30 lbs..Ill probally contact BBB and file in small claims to recover this fraudlent weight charges

Well DHL in the UK is going in the shit. Those dumb ass bastards want to "sack" 3000 workers and replace them with 2500 casual workers.
If this does happen as i spoken to many off the clients that ship with DHL many off them will look for someone else.

It those casual workers who steal, trow, kick and open parcels and many are often damaged.
(sorry if this is off topic)

since DHL taken over Securior omega it gone down hill

I recently purchased a present for my mother, and unbeknownst to me, the seller sent it through DHL (international). BIG MISTAKE! I was supposed to receive the item last week (Sept 22), and it's already Sept 27 and I've received absolutely NOTHING. The seller informed me that it arrived on the 22nd but I have received NO notification of its arrival (no letter or anything!). Thank God I purchased insurance, although I don't know how much I will get back (that is, if I actually GET money back). I have never had anyone ship from DHL before, and I have never known of its crappy service until now. The seller gave me the tracking number, but it's not in their f-cking system! I don't know what to do now, except cry because I lost so much money for a present. F-ck you DHL.

OMFG

Here is the thing: I design things for customers. A company prints and ships them for me. The company keeps using DHL. Customers get angry.

At least 10 packages over the last year arrived with missing contents. Are customers happy when they received ripped open boxes? No. Many arrived looked like they had been run over.

Then there are all the packages that never arrive at all.

Last time, I had a hell of a time when they delivered it to the wrong address. They had the right address on file. The guy just delivered it to the wrong one. DHL could to nothing to help me- thank god the person that got it decided to use the identifying information within to contact my customer.

They have been so well behaved over the last 4-5 or so months, that I had hope. BUT NO. Another pacakge never arrived, yet shows up delivered. You know how that have these little codes describing where on the premises the package was delivered? This one says 'NOT DUE'. I don't know what that means- and the delivery location is showing up as the right state, but not the right area.

Whenever I have a choice, I just go to the post office- they never let me down, and are friendly.

The people saying that this is the status quo with any shipping are of the wall; I've been regularly shipping packages for 2 years. I've had plenty of bad experiences with DHL (one of the companies I work with insists on using them) and so very many good ones with other companies.

Packages with the right address getting dropped off at the wrong place
Packages being ripped open and beaten (VERY frequent)
Packages sitting in one of their centers for a week, with no explanation
Packages disappearing (also happened severa times)
Customer service that can do little
Tracking information that likes to change in strange ways; Packages showing up as delivered when they have not been.

The total sum of all this, no, I've not experienced even in the remote with another company. It goes beyond the simple mistakes and human error that can occur, notably in frequency.

DHL is now trying to destroy DHL in the UK by wanting to fire 3,000 workers and replace them with casual workers. Just take a look at the horrible service with DHL USA and you may see what is in store for DHL UK. DHL did the same thing here in the US. IN September 2003 DHL US fired 3,000 professional company drivers and replaced them with low paid "independent contractors" and service went straight to hell. DHL is losing billions of dollars in the US. The management must be a bunch of complete morons.

In my area of the US, DHL drivers appear to be low class and thuggish and many receive very low wages with no benefits. I actually heard one customer say that the DHL driver frightened her. DHL is a horrible company and has been ever since the German Post Office bought it.

DHL claimed to have attempted delivered but I was home all day waiting for the package. They obviously just didnt delivery it. They left no form stating they attempted delivery. And the customer rep is absolutely crap.

Yep, these guys are the worst, particularly their customer service. They don't like picking up the phone or they'll transfer you for long periods of time (I guess hoping you'll hang up) and just sound like they don't give a shit about your packages. They 'attempted delivery' to me several times while I was home but I didn't hear a single knock on the door. I guess they're simply cutting corners to make schedules because I doubt these fuckers even dropped by my neighborhood.

I agree too, DHL sucks. I Googled "DHL Sucks" and found this post. I had my laptop from home shipped here to China, and DHL has managed to screw it up. The girl who called me apparently did not know the difference between "Customs" and "Customer". She kept saying "we need approval from the Chinese customer" when trying to explain to me why she couldnt send me my computer. It has been here in Guangzhou now for a week, and still they haven't sent it. I WILL NEVER USE DHL AGAIN!

DHL is the most incompetent company i've EVER dealt with. I live in San Francisco and am having a package sent to me from new york. It's been in SF for 2.5 WEEKS. for the last three days they promised they would deliver the package the next day. well, today, when it didn't show up AGAIN, i called them. they said they'd made a delivery attempt at 3:15. not only had i not left the house ALL DAY, but it was only 3:00. apparently they tried to deliver it 15 minutes in the future, and i had apparently gone out.

the woman on the phone said that the package would be delivered tomorrow, and i told her not to bother, that i would pick it up myself. when she asked if i needed the address, i said no. i'd been there before, because the last time someone shipped me something via dhl, they did the EXACT SAME THING.

i do a lot of my business over the internet, with various sellers. from now on, if someone tries to send me something via DHL, they'll either have to use UPS or Fedex, or i'm not buying.

DHL SUCKS!!!!!!

DHL is the worst carrier I ever dealt with. I will never use them again.

The left the package I needed to send unattended for a week until I called to find out the truth. Once the package finally arrived the destination, they did not even know it arrived until I called again.

The sales person promised you that they will clear the custom but I have to find my own agent and paid my own agent to do it.

DHL sucks absolutely. If they continue running business like that, they will go out of business soon. I have asked all my friends and business associates not to use DHL for any service.

Shanyi

WEll well well....hhehehehehehe....Im proud of you people for setting up this forum! I have been driving for DHL for almost 3 long angry years. None of the comments Ive seen surprise me. I have seen a few worse situations e.g. forcing a small holiday card printing company ( Family owned and run) to contest a $8,500.00 bill that was given them 3.5 months after they had settled their acoount, their main argument besides bieng paid in full was that they only ship with DHL for 3 months of the year. "Oh no, Ma'am you will pay...." was all she was told by the billing department.....I never did find out what the end result of that situation was....the sad thing was besides them bieng very nice people was that it was a fairly lucrative account for our station as it was all next day or second day service. Beware the billing department.. I have seen faxes on the fax machine at work saying things like " I paid you$90.00...the agreed amount after litigation I am not paying you any more!!! CAll off the dog's before I embark on the Mother of all court proceedings" As far as the shitty drivers...well what you all must know is that we can only work with the tools given to us to use......e.g. training...whats that?!! mine was here you go see you later. Unfortunatly we are not turd polishers...The driver is blamed for everything for simple and obvious reasons......also there is a new corporate initiative....called: Let's save all the money we can at everyone else's expense. We are worked like Dog's we often work straight through taking no lunches and breaks. deal With asshole recieving clerks, people who refuse to sign for their Pkg. Streets that aren't in the Thomas guide map book.....or the map book is wrong since map books are made from county and state records which any dumbass knows can't be relied upon 100% Or the best one is "Whats in that package?!!!.......Uhhhh dude if I knew I would be in a world of shit that your silly ass quite clearly can not comprehend! Wait wait wait here's another good one...."What happened to my box?!!!!!!" Well where do I start...ok I'll start with the obvious.....1) how about some fucking tape on that box huh?! It's fucking free!! USE IT! 2) there is no fucking packing material in that box to protect your precious shit I have been toiling over now for ooohhh about 2.5 minutes too long( which equates to me now bieng 5+ minutes behind scedule. 3) Why did your dumbass buy something like that off of ebay anyways?!!ohhh. Its an antique linen press you say?!! So I guess that it is on a pallet upside down with shrink wrap tied to 2 ends of the pallet and draped over it is okay then? The best part of my day though is when I get back to the sation after a full 10 hour or so day of heart popping blood pressure I get the added joy of my supervisor saying to me why didnt you get them all delivered? I laugh at him but I will tell you victims that the biggest reason your packages don't get delivered especialy if you live in a major metroplitan area is because DHL ( which stands for Delivers Hours Late ) will not spend the required money to ENSURE that the delivery commitment that YOU paid for will be met, meaning hiring drivers to help on routes that are way busy. Honestly there are exceptions that are out of everyones control. And people let's be honest with ourselves ok?...where you really inside watching TV or having a FRIGGING GARAGE SALE When you say the driver never showed up and your Pkg is late?? Thats what I thought....In Closing You all have legit complaints! My question is this: Have you gotten to know your driver? Have you ever fucked him over by filing a formal complaint over something stupid that was all your fault? Have you ever at the very least realized that for the most part your issues are with the Corporation and usualy not the driver? I have met a lot of very nice people and had good interaction with most....but just so you know those of you who wrongly take issue with the driver not only are laughed and joked about after work but you just wasted your time which judging by your attitude is ever so precious....because we for the most part do not give a fuck about what you have to say to us, it doesnt change the fact that we have be somewhere else in about 30 seconds dealing with hopefully someone nicer and dare I say intelligent enough to know that life is too short to waste it bitching at the driver for things that are so far out of their control that it actually is quite funny that you believe that you are "Going to show that driver that I'm all business and not to mess with me ever again" ha ha.....

DHL does suck......your package will be lost, you will pay double , and you will use DHL again...because everyone who uses one of the big 3 couriers gets pissed off and switches to the next one and so on and so forth..... Go ahead and deny it I don't care. If you people are truly fed up you will just start delivering it yourself...that's right from here to where the fuck ever...see how much it costs you now. Do you see where I'm going?....They have you as the customer by the short and curly's...did you know that if you ship International packages with DHL they have already cleared customs in the other country before you pkg has gotten there within 98% who else does that?.Don't mean to be soo blunt but come on...UPS never fucked up...FED-EX never fucked up....USPS never fucked up?......Airborne Express never fucked up?!!.... Your local speedy courier never fucked up? One thing I recomend every one here do is go to whatever Companys site that you are using and learn EXACTLY what you need to do to file a FREIGHT CLAIM. And then hope for the best because DHL, UPS, USPS ( for sure), & Fedex Will not just pay you and make it right...DHL DOES NOT GIVE A FUCK!!!!!! We ship for NIKE and INTEL the two largest employers in this state. They play the Prima Donna role and DHL nods thier head and smiles while everyone including their very own employees can't figure out why DHL doesn't bow down and give it up...well I'll tell you it is because DHL has more money than UPS and FEDEX combined.....think about that....and not just by a little but if you were to combine the net worth of fedex and ups DHL HAS THEM BEAT BY BILLIONS.......no joke DHL (duetsch post A.G.) could buy them and sell them for pennys on the dollar and not even lose sleep or investors........now try bieng a driver for a company that doesn't give a fuck....no matter how much you do. Now for all of you people who are truly pissed and I mean deeply pissed at DHL.....do some digging and see if you can find out what happened in Germany back in the 70's (this would be very shortly after Duetsch post a.g. initially bought DHL from the founders)When DHL had UPS come over and help them run a "door to door" delivery service in Germany. I will check this forum periodically and see who is truly dedicated..... hint: It is a very funny story and will make you want to use UPS all the more lolololol

I have similar experience with DHL recently. It took more that 10 days for an "OVER-NIGHT" letter from SFO to reach San Jose.

The customer support was not helpful in locating the package.

The drive that delivered just said "sorry it is bit late"

I will never ever use DHL. I will also ask my friends NOT to.

I google'd "DHL sucks" as well.

I ordered 2 dvd's from amazon.com, for my wifes birthday. They had to be here quick, so I picked 2 day shipping. Only after I checked out did it tell me the shipper.

DHL.

Right from there I didn't feel right, but hoped for the best.

I'm home all day, I check the delivery date, and I was there for it. Then I check it again and....

"Left at front door"

....

so I run outside to see if I missed him and to get the package.

what do I find?

OF COURSE! NOTHING.

nadda, zip, zilch, no note, no package, nothing. I asked around my place if they had seen a yellow van and no one said to have seen it.

Thanks to DHL my wife gets nothing on her birthday, how can they be complete fuckups like this?

I called the support line and the guy was nice enough, he said he will get the driver. Well it was 4:25PM and the driver wasen't picking up his phone (probably out getting drunk because his life is pathetic) so they would call him tomorrow morning and ask him where he put it, or have ME call him and ask him (like it's my fucking fault?).

He never picked up, I've called many times, they keep saying they will get the driver, never do.

It's been 12 days. I ordered and paid for 2 day shipping.

What a complete waste of a company, anyone buying from them is an asshat. They should be put out of business.

I have never had problems with USPS/FEDEX/UPS.

I've finally just had it with DHL and googled "DHL sucks" and found this site. I have never been so consistently pissed off by a company. It all started a year or so ago with the DHL driver who drove the same way to work as I did every morning. Most people I know say I drive too fast. Good God, he makes me look like a speed-limit following grandmother! Weaving in and out of traffic on two wheels, turning left from the far right lane?!?! Speed limit 55, I'm going 75, and the guy is on my tail like the decil. Clearly has issues. He pissed me off every freaking day.

Then I went to Italy. While there, I found a beautiful glass plate in Murano and decided to ship it home. They use DHL. TWO MONTHS later, the annunciator goes off at our home that lets us know someone has driven down the driveway. But, hmmm, no one knocks on the door. I go outside just in time to see the driver KICK the package (remember, with the glass plate) out of the back of his truck into my garden, smashing my flowers. And then he drives off. Wow. Needless to say, the box looked like it had been to hell and back. Oh and guess what? The plate was broken and I had to have them send another one. And wait another two months.

Fast forward to today. My husband and I got home from our honeymoon in Cabo (Mexico) two months ago. The hotel forgot to give us our parting gift, and offered to ship it to us. Actually, just yesterday we were wondering why we hadn't received it? So, DHL knocks on my door today with a package. Huh, what the heck is this? Oh, it's from the hotel - about time! When did they send this thing? AUGUST 17TH. I could have WALKED here from Mexico faster than that. Crap company, what a disaster. How are they still in business??????

Painful DHL Laptop theft...

My girlfriend had a video card die in her IBM laptop that was under warranty. IBM tried to ship the fixed laptop back to us, but it never made it. It's been three weeks now talking to the local DHL supervisor, and nothing's happened. Well, it's been acknowledged that the DHL driver stole it, but nothing else has happened.

Things that went wrong:
- Tracking shows that DHL left a missed delivery notice that we didn't receive.
- Tracking shows that another attempt at redelivery wasn't made until one week later. It shows that the package was delivered... and signed for.
- There was no scanned signature. It was entered manually by DHL, which was the big clue that the DHL driver stole it.
- The DHL supervisor told us it was impossible for the driver to have made the delivery at the time he indicated on the computer.

I'm extremely pissed because my girlfriend had financial information, pictures of her family from China, and other important information on that laptop. DHL knows who stole the computer (but won't tell us), and nothing's happening. Lawsuit time?

DHL sucks for a couple reasons-
First because they bought the most inept bunch of losers that moved packages- airborne express- and fired all of the so-so DHL drivers who made twice as much. Then they wonder why their band of geniuses in yellow steal things and crush packages.

Second they take all the crappy management from UPS- the people who can't take the pressure because UPS demands good service- and hire them for higher level positions. What a surprise they are horrible. Half the people the hire were terminated by UPS but UPS is too nice to say they were fired when DHL calls to check. They just say, "yes he worked here for X number of years."

So I was supposed to get a package from my former employer on the 20th. Keep in mind that I live within walking distance of this old employer. I live in an apartment and they attempted delivery that day. I was at work so they left that thing on the door for attempted delivery. There was nothing checked that said it was signature required so I signed it and put it back on the door. It's now Oct 26th and they have 'attempted' to deliver to my place twice. I called them to tell them I left that notice out on the door and signed it and asked why won't they leave the package. Customer service was really nice and said they didn't know as there was no special notes on it. They put a note on the account (at my request) to tell the driver to just leave the package. Turns out, the driver was trying to give the package to the office (they won't accept packages)! Obviously not even going to my door to see if I'm at home or signed the notice! So now I'm pissed and talked to a supervisor at the distribution center and told them my story. They said they were sorry but would deliver the package first thing in the morning. I told them to put a note ON the package telling the driver to 1. go to my door and 2. leave the package that I signed for a week ago. I don't know what the hell they have going on with the drivers but everyone else was polite and even listened to me go off about how they are being inconsistent with their OWN rules. My package better be on my door step tomorrow or something's gonna go down for real.

I did a quick stint at my Apartment Building as a sales agent for some extra cash. I got to see the DHL agent each day and to watch what happens. I got to see the FedEx agent everyday as well as the UPS agent.

DHL IS SO FREAKING HORRIBLE! Most of the time the driver would open the front door into the lobby and THROW the packages onto the floor and leave! He never even buzzed the office or attempted delivery. Sometimes packages would lay on the floor for days! (That is what I noticed while not working in the office). When I did work in the office I would go out and pick up the mess of packages and try to see if I could let people know that the packages they were expecting had arrived. In many many many cases... The packages were not even for our building number. It was for a building a mile down the road.

FedEx is not perfect but they sure kick DHL's ass and at least the UPS guy was intelligent! In most cases, the DHL driver could not even hold a conversation because of his earphones or lack of communication skills beyond "Wuzup?" "I dunno" & "Don't ask me, This is my last day" .

DHL is obviously not training employees and from the looks of it, they don't compensate the drivers near enough to attract people with a solid work ethic!

By the way... THE USPS sucks too! I HATE THE POST OFFICE !

FedEx & UPS are the ONLY way to go! The rest really really really really suck!

Some companies (Unique Checks) think that DHL is the only delivery service that is secure. HA! HA! HA! HA! HA! The next time any company tells me I have to use DHL is the last time I will do business with them. We ordered checks only to find them in our mail box…Which is a felony for anyone , but the USPS to put anything in your mail box. Now you see why they are so secure…They actually take the packages to the Post Office and the real workers (Yeah, Postal Service) do the leg work and get your packages to you safe and secure! Only the order was wrong and they had to redo it and in order to rush it (2nd day delivery) they sent it strictly through the GREAT DHL…HA! HA! HA! HA! We are still waiting on it 8 days later. YES I said EIGHT DAYS LATER!!!!!! DHL Sucks Big Time. And they just don’t care.

I live in northern Minnesota, so I am kind of out in the boondocks. I get packages every day as part of my job. DHL claims to be the first one to arrive every day. That has never happened here. I understand that UPS and FedEx both arrive earlier than DHL because they both have a station hours closer than DHL. However, DHL is usually a day later and the packages never look like anyone used their hands when transporting them. I hate DHL and I hate the fact that my Amazon.com prime account now uses them for over-night deliveries. That just reminded me, I need to email them about this.

Curt, just because you got a promotion in life from flipping burgers to throwing boxes doesn't mean everyone else started flipping burgers. It is shit-head dumb-fuck employees like you that cause my packages (which are usually worth more than your monthly salary) to be lost, stolen, broken, shit on, fucked, or whatever else. Do me a favor and go back to your old job.

After sending my laptop in to have the motherboard replaced, I figured that it would take 2-3 weeks (and that is conservative) to get it back to me. However because of some dumb asswipes in New Hampshire AMJ Computer Associates to be exact (yea FUCK YOU GUYS) my computer sat in a back room for about a month and a half. This was after i had called multiple times and they lied to me multiple times about having already sent the package out. None the less, after having waited for my computer back for 3 months (which is entirely too long considering I'm a computer science major and i NEED my computer) they sent my computer back using DHL's 2nd day program. But guess what? DHL fucks it up and puts it on a truck accross the entire fucking country. Now my computer will be here a week late thanks to the total brainless morons that work those hubs. My reccomendation? UPS it! I've NEVER EVER had a problem with a UPS shipment. You're all right...DHL SUCKS.

You people have NO idea what you're talking about.I hear nothing but praise from the customers on my route about the great service we provide at a much cheaper cost. My customers are very important to me.DHL drivers are contracted and make only half as much money as the other guys. If you want to bash DHL that's fine with me ,but leave the delivery drivers out of it. It must feel pretty good ripping on someone that makes $8.00 an hour with no benefits or overtime pay. There is alot more to a delivery job than you think. The other companies have their fair share of bad employees too,but if bitching about it makes you feel special then go for it!!!!!!!

Just to add this to the list: DHL in Switzerland sucks big time too.
I will not list all my troubles with them but I was once invoiced by mistake (invoiced the wrong customer) and almost got blacklisted (bad credit) etc..
Deliveries are always delayed, customer service is incompetent.
A 24 hour delivery has been idling for over 48 hours now and their tracking system can't pull up the details.

hey tossers... yeah dhl are a rotten company!
place is a joke.....

they keep you on hold on premium rate numbers for as long as possible.

however.... you cant expect the very low paid drivers to give a fuck if they turn up with a package and your not home!!

its the same all over ......big fat cat bosses of companies get huge wages for fuck all and they pay the last people to actually deal with parcels next to nothing....CAPITALISM for you!!!

you will be calling DHL CUSTOMER SERVICE LINE in china soon.....and they wont speak good english....nor will they give a fuck about your package coz,,,,,,they will be paid even less than delivery drivers in your own cunt-ry

fuck you all!!

Hello,

I ordered a collection of DVDs through Ebay on 25 September 2006. Two months later I find out the goods were shipped using...DHL Global mail. Package was returned to seller with a "refused delivery" sticker affixed to the outside. Huh? It's the same address I've used for four years and I have never encountered a single problem. Now I'm out the cost of shipping? Yeah, that seems fair.

I've been with UPS for 15 years and recently decided to try DHL. I know FEDEX sucks as they have different trucks for pickup/delivery (Home/Gnd and Express). UPS is AWESOME as a rule.
Anyhow, the DHL driver we have is awesome. Very nice guy who's been with them for a while.
I could write volumes however on how bad everything else is. We have been with DHL now for a couple of months and it took me 2-3 months just to finally get them to give me software and a thermal printer (we spend about $100,000/year on shipping). The software sucks and doesn't integrate with our new $10,000 software program. It is very antiquated. Someone at DHL admitted that DHL pioneered the software that everyone started using however now that everyone has switched, their system is outdated. THE SOFTWARE SUCKS!!! Also, I was getting incorrect rates and all types of Large Package Fee errors and "CMI" fees of around $500 for packages that I didn't even ship (imagine my surprise when I received a $6700 bill recently for packages that should have been just under $700. WTF!!!
Their billing is bad. The software sucks! My account rep never gets back to us.
The only (possibly) good thing about DHL is that they claim that the execs have a program that they made for high-end customers. Because DHL wants to get into the Canada Ground game (as they don't offer that service yet), they are offering 75% off from their Air rates from the US to Canada. We'll see how that goes.
It does look like I'll be going back to Brown in the new year however as the driver comes in a minivan (I'm in a rural area however, FEDEX and UPS have large trucks) and can only take a very limite number of packages from us. We have to call for a special box truck when we have over 3 large packages and the manager complains that he has to drive it up to us. Each Ground package costs us about $50 to ship. Seems like easy money for him when we do accumulate 30 packages at that price... I know we are the largest account in our area.

Not to get off topic. The bottom line is that BROWN is the best in the world! They have their shit together and have great rates and the software is just awesome. I'm going back in January!!! Don't trust DHL!!!

DHL has the WORST service in the US. It is known for having the worse most unreliable service, and companies that use DHL are known for having low standards. I make it a point to be cautious when buying anything from a company that uses DHL.

I would NEVER buy from Dell, Nordstrom, Amazon, Apple, or any number of other companies who use DHL.

The most frustrating thing is that DHL itself doesn't care about the problems it has created by its executives. I've been told by some DHL workers (including drivers) that the company is basically run by execs who were fired from other industries, not even people from the transport business. (Supposedly one of the executives is a former shoe buyer for Nordstrom!).

I work for DHL, and yes they do suck.

On the 8th of December,the staff of a London DHL run distribution depot went on strike.The strike was legal and official.DHL hired "security men"to keep watch over what was a peacefull protest.One of these "security men" went on to assult a driver,and "arrest" him for criminal damage.(Alegedly)
The presence of these "security men" was both confrontational and intimidating,and reflects DHL's style of management.

On the up side,the scabs they hired in to take the trucks out,seemed to be of the best kind, fucking stupid.At leat four drove into the depot next door.(Nothing to do with DHL)And one returned to the depot with a few thousand pounds worth of damage to the trailer!SUPERB!

DH HELL, SUCK FUCKING BIG TIME.

DH HELL........SUCKING ALL OVER THE WORLD!BOLLOCKS TO DH HELL.

Strike again tomorrow.15 December 2006, come and support us.Fair deal now!Let's see if the DH Hell bully boys are back.If you think DH Hell suck in the U.S,they suck even more in the U.K.

I personally think that many of you who complain about DHL can screw yourselves... Let's put blame where it lies... We do not write your address on the packages. Contact the shipper when your crap is messed up.. If you hate us soooo much, use someone else and quityerbitchin!!! A few less packages a day would mean that I could go home to my $200,000 house and hang with my family! Stop all your freakin' lies!!! We always listen to stupid customer complaints, and if it says we were there to attempt delivery, - THAN YOU ARE LYING! I take pride in my job and deliver everything on time.. Half of my deliveries are a day or two early. Customers love me and my bronze-tanned, muscular body. They love my smiling face and pleasant mood! You are just pissed that I make your wives smile, and you can't! Don't be a hater! Our company has made it's share of mistakes, but maybe before you claim "theft" like so many of you do.... maybe you should think about security cameras that we have in our facilities and the assbag you purchased your cheesy eBay crap from! As for independent contractors - You guys suck too! We don't want you! As drivers, we would rather have the business than sub out to some ex-con contractor that doesn't care about his work because he is making $10 per hour. I love my job and my customers. You people who come here to do nothing but complain must have very dull lives... The proof is in the puddin'! What do I want with your ipod? I don't listen to ghetto booty music anyway!I have a place for all your silly complaints - and it's straight up your asses! We aren't larger than God because we screw up your shipments!!! Do some unbiased research and see for yourselves. We could buy UPS and Fed-Ex!!! Thank you for your business. Oh, and to the idiot that sends $5000 of equipment and does not insure it and the poser that thinks his shipment is worth more than a month of my pay - You should both be so stupid!!! Anyone in their right mind regardless of what carrier you use would insure an expensive shipment. As for the other poser... take your little Kompressor Benzo and stick it clean up your ass!!! Call Fed-Ex for shipping your love dolls! HILL

Most internet stores do not give a customer a choice to which shipping company is used.

Case in point: Dec 3, I ordered two items from Amazon. One was sent via UPS, one sent by DHL. Guess who arrived within two days? UPS. Who has still not arrived? DHL. Today is Dec 14. Are you saying Amazon wrote the address wrong on one package (the one given to DHL), and correct on another (given to UPS)?

DHL is not a good emloyer,they have only got big by aquasition,not by being good at anything.Here in the U.K they use bully boy tactics and aggresive management.Go onto the Transport and general workers union web site,and see how wokers in the U.K see DH Hell.

DHL EXPRESS

UNEXPECTEDLY POOR service, I couldn't believe it !!! I ordered something from Amazon (Japan) and supposingly it arrived on Tuesday. (I found out later that night that I've actually missed the delivery of the package). Called 1800-CALL-DHL the day after (Wednesday) and asked why I didn't get a call from home or a knock at the door or anything and they told me that Amazon didn't write my Suite/Apt. number down so they couldn't have gotten it to me... but I mean, the person has my name on the package and my name with the call number is clearly written on a board but they told me the delivery person doesn't have time to check or call (not even 1 minute to check? Calling is the only option to entering an apt, checking my name on the board just add another minute or so) Anyways, I ignored that and arranged a time for delivery, paid the fee with a VISA card and the staff told me that it's going to arrive the day after (very sure); okay, waited at home full-day yesterday (Thursday), nobody came no package came, called and asked and the staff told me packages come in 12-24, or 24-48 hours, doesn't matter, NOW somebody told me it's not Thursday, but it could also be Friday, what, is this a joke? So FINE, I waited at home today expecting the package and yet, you know what? Yes, nobody came again and no package came again. I called again at 5 and you know what it is this time? The staff told me they only ship on Mondays... WHAT? Now it's ONLY Monday?

So what exactly DHL is telling me is that your time is money and you don't have time to waste on me, a customer, not even a minute; but my time means nothing and you can waste my time in whatever way you feel like. Does my time seem so unimportant to you? I have a lot to do, a lot of places to go to, and I could've been working too. This is ridiculous and the poorest service EVER!!! Can't believe what's become of DHL.

AND it was sent with EXPRESS.

Please someone explain why Amazon is using DHL. They honestly truly suck. I had one day shipping from amazon (who shipped through DHL) and it didnt come for three days! I could of got free shipping for 3 days if I wanted...but I needed one day shipping, and they could even deliver on that. Same for 2 day shipping...it's day 4 now, and since its the weekend, I have to wait 2 more days now...their tracking system says they attempted deliver today (Saturday) and no one was home - HELLO, IT'S FUKKING SATURDAY AND I THOUGHT THEY DONT DELIVER ON WEEKENDS AND OF COURSE IM HOME, IM WRITING THIS AREN'T I? God they suck. I like amazon, but they really need to stop using DHL's service. On the other hand, never had a problem with UPS before.

Erik, I agree 10000 percent. Here's what Amazon told me - change your address, and maybe DHL can deliver to you.
More details here

Hello. I hate to see a site like this. I have worked for DHL since the merger with Airborne Express and I know that the company is not perfect. First of all, there are many employees that truly care about their work and the future of the company. There are some that do not. This is the same with any company. Our company is comprised of both union and independent contractors. Speaking for the union side, we are audited all the time for our appearance, equipment etc. Each driver is audited daily on his/her daily report. Each driver is penalized for any late shipments or errors made. I do take my job seriously. As for anyone who does not like us, simply use another carrier if you have the option. As for Amazon.com shipments, many of them are delivered through a system we use called DDU which is actually delivered by the US Postal Service after we deliver it to their office. The delivery date is when it is delivered to the post office, not the day it will be delivered to your door. The post office can sit on these packages for up to a week. We have many accounts like this. When you track them, they show out with the driver, but they are delivered to the post office. Overstock.com is another good example of this. I heard about this site from a friend and chose to check it out, but I also searched UPS sucks and FedEx sucks and came up with two or three times more complaints. While I realize that we are still working through acquisition problems and merger issues, we do honestly strive to be good drivers. Many of you are complaining from areas which are "bold black"... These are areas that are outside of the city and do not have guarantees on shipment times. You should check the areas to which you are shipping packages or that in which you live before taking it out on the company. UPS and FedEx also have these areas. Each package that comes in is audited and scanned before it gets to the driver to scan out for delivery. There are security scans and cameras throughout the complex. If there are packages that were "front doored", maybe it was swiped from your porch. To the other individual that claimed that his package was not found and later found it on his front porch - Post a sign on your door if you don't use your front door.. We have no way of knowing which door you use, but we usually leave the packages on the front door. There are doortags that we use that require in-person signature where someone must be home to sign for the package and a signed tag is not accepable. You may want to contact your shipper to find out if you will be home or take time to read the entire note before posting hostile feedback. Also, know your shipper! Before you blame the company for not getting the package to you, make sure that it was in fact shipped. I am truly sorry that many of you feel like you have been betrayed or that you have to jump on the bashwagon, but remember that just because of a few bad experiences or a few bad drivers - the company as a whole is not a bad entity. I deliver 75+ packages a day and drive over 200 miles per day. All of my customers enjoy seeing me and I strive hard to make the customer happy.

First let me say if I had known that DHL was going to be shipping the item I ordered ... I would never have ordered it. I have had a few years of nothing but bad experiences with DHL to the point that I have told every employee working for me that if they use DHL I will fire them.

We had a very important piece of equipment that we had to have in Next Day Air. It was ordered the evening of the 13th, DHL had it on the 14th and it was to be delivered on the 15th. Needless to say ... no signs of it on the 15th. It wasn't even here in this city. When contacting DHL we were given a lame excuse of the "the plane couldn't take off due to fog". Pardon me!?!?!? Now the 15th is a Friday so I am faced with a PROMISED Saturday Delivery. I call first thing Sat. morning and the plane FINALLY TOOK OFF and it had arrived here. However, the local office doesn't open until 9am and someone will be calling us. They finally called and this time the phone conversation was recorded. The parcel had arrived and it was on the truck to be delivered. It would be delivered before 5 but they could not give us an exact time. I paid to have someone here all day so the delivery could be made. When I returned ... no delivery. It's 4pm so I call DHL again being prepared to go down and pick it up myself. Now I am informed that the item was never put on the truck and was never out for delivery. I was so mad I could have spit nails. I can't go down and pick it up because the office that usually closes at 5pm ... now closed at 3pm.

Ok.... a half a dozen people threw cold water on me. We are now promised early deliver on Monday the 18th. I was here at 6:15am and there were people here all day today. I checked and the item was on the truck out for delivery. Waiting ... waiting... waiting.... Now I am trying to be patient but I know that if even promised early delivery ... it will be before 5pm. At 4:00pm I go the website of the company I purchased this from to track the order. It stated "Delivery attempted - recipient not home". I go to the DHL site and it states "delivery attempted - unable to locate".

When I talked to the customer service (big joke) representative he said it didn't make any sense because if a drive can't find the location he is to call. (Sure) Once I gain I hear the broken record .... I apologize ... I apologize .... I apologize.

Now it is supposed to be here before noon tomorrow. Six days to deliver a Next Day Air Parcel. Just when I thought a company can't get any worse this one takes a nose dive to the toilet.

BTW... It didn't surprise me at all that when I did a Google search for "DHL sucks" that a multitude of hits came up ... to be exact 82,100! I just needed a place to rant ... to blow off steam before I hurt someone or something. I feel sorry for the guy that posted just above me that works for DHL. A company so poorly run would not overwhelm me with a sense of job security.

This is in reply to the above comments by CC, 17 Dec.

DHL is an unprofessional company. I work for DHL, too, and in a Union station. DHL Corporate Executives are very unprofessional, in that almost none of them know anything about the this industry - that's the main reason why there have been, and will contiue to be, "acquisition problems and merger issues". Wouldn't you think that after more then 3 years following DHL's merger with Airborne, that there would be very few problems? DHL is in a bigger mess now than ever in its entire history. At least 2/3 of the shipments I deliver, still show the name "Airborne Express" on the airbill label - that name should have been eliminated within the first 6 months of the merger.

I don't know about your station, but there were "layoffs" of drivers at mine earlier in the summer, followed by DHL's famous annual 6-months hiring freeze. When the manager was finally allowed to hire new drivers, he refused to do so. So now during peak, drivers are being forced to work double shifts, and there are numerous service failures. Hopefully DHL will loose some customers (as well as lots of revenue) during this miserable time - DHL does not deserve to be in business in the U.S., considering the poor, unprofessional manner in which it's being run.

Well, DHL has probably ruined christmas for me. 2 day shipping, stuck here somewhere for 5 days. I probably wont see it before the 25th. Supposedly getting a call from some supervisor, although they said that 5 hours ago. Wife will be upset that she isn't getting the watch she really wanted. THANKS DHL! I only wish I could half-ass my own job and get away with it.

I'm in the same boat as Mark. Ordered stuff with time to spare for Christmas, and the damn shippers -- one of them being Amazon -- used DHL. Three packages have been sitting in the local DHL depot for 2 days, and probably won't be delivered in time for xmas. DHL customer service says they'll come on Saturday, but even if they do go out for delivery, I'm not certain that they'll arrive, because DHL often delivers to an address that's the same as mine in a neighboring town 15 miles away. This means that I sometimes get packages a week late, or not at all (this has happened with Amazon).

Fuck DHL. UPS and FedEx deliver here flawlessly. In fact, a UPS package that was sent from farther away, later, using a *slower* shipping rate arrived before the DHL "overnight" package sent from somewhere geographically closer. This is seriously fucked.

Everyone: if you use Amazon, complain to them about DHL's service. Request new packages. Moan until they give you $5 credits. Complain every time. I used to like using Amazon, but since they've begun using DHL, I may stop shopping there.

DHL should get an award for the best trained B.S.ers They have had our Christmas present sitting at the local dock since Dec 19. Everytime we called (5 times in one day) we were told the package would be delivered by 6:30 pm Dec 21, or the next person would say "nope, come get it yourself at the dock because it won't be delivered", or they were sending a truck back to the dock to pick it up and deliver it. 2 supervisors were to call back and never did. They just kept on giving us B.S. stories. So my husband goes to the ship yard to pick up the package and there are at least 10 customers in front of him with all the same complaints and NO ONE behind the counter! He has since left. Its sad DHL has no work ethics or consideration or appreciation for their customers. Thanks for ruining our families Christmas. NOt because we won't have the gift for our child, but for the stress you have added to our holiday.

To Elgondo

You are exactly why I would never use DHL again. What a poor representation of your company. If they hire people like you, no wonder they have no ethics. You just made DHL look worse.

I shipped my family's christmas presents on Dec 18 from Orlando to Pitt. They have lost them. The tracking site shows Transit through Sort Facility Wilmington OH. That was on 12/20. It still shows estimated delivery date 12/21 but its now 12/26, nothing delivered and it doesn't even look like the package has left OH. I called 3x today, got 3 different answers. Someone called me back and they think the address label came off and will check lost and found. After reading this website - I know my gifts were stolen and my family won't be receiving any of them. I don't have the $ to replace all the gifts right now either. Thanks for ruining my Christmas DHL. I'm advising the firm I work for to discontinue using DHL and go back to Fedex or UPS. I don't blame my driver - she's a very nice person, I blame the sorting facility and untrustworthy employees. If my CPA firm showed this many complaints and bad customer service, the employee would be fired or the company would go under.

DHL of Northern Virignia is completely incompetent! Their driver has twice now delivered my online orders to the wrong address. I understand 4 digit numbers can be complex and multi-syllabic street signs are hard to read but come on! Not only is that rediculous, both times the driver allowed someone else to sign for it without even checking to see if the name given matched the recipient. (Wondering who would sign for a package that wasn't theirs??) My wife and I spend a hefty amount in online purchases in a given year and have decided to never again buy from a company that ships using DHL. Sorry to all you honest EBAYers out there that use DHL. I will never bid on your items.

Really DHL Sucks--They will never be on time ---
I was supposed recieve a package with 2 day service---As usuall --they failed--I just chased DHL Customer Service till they deilver it by special driver ---ofcource after 3days ---I am not sure even that driver found my house yet or not while i am writing this comment...

I wish I had researched DHL more carefully before using them to send my mortgage payoff check. I went with the lower cost carrier that wasn't impacted by the sudden federal holiday January 2nd. Otherwise, I would have tried USPS Express.

I sent the check via DHL "next afternoon" on December 30th, with a promised delivery on January 2nd. I tracked it to their Wilmington, Ohio sort facility, where it has sat since December 31st. I now have a tracer on it, but if it doesn't arrive in Iowa by 2pm today (which it won't) I start incurring interest charges.

Never again DHL!

I also googled "DHL sucks" and found your site. Yes, they SUCK!

We sent a Christmas package to Denver on the 19th of December, and it still hasn't arrived. Their site shows that the package arrived in the Denver area on the 22nd. Denver had just had a HUGE blizzard, but UPS and the Post Office were still delivering. DHL has just been using the weather as an excuse for their incompetence.

On the 29th, the package moved a little closer to its destination, but has somehow never made it onto a truck. After several calls and emails, they I was assured that the package would be delivered TODAY. Guess what? It wasn't.

I will not only never use DHL again, I will go out of my way to tell others to avoid them as well.

Alright, So about 2 weeks ago i ordered a imac g3 from ebay from a site in which i did not realize but only uses DHL for shipping, I automatically got sent a tracking confirmation this was December 21st right before Christmas and the estimated delivery date was the 26th which was only 2 business days (not counting weekends and the Christmas holiday) During that time i decided to google "DHL sucks" to see of past experiences with this company as i have never used them before and got curious which led me here and WOW you guys scared the living shit out of me but in the end my package arrived here in GREAT condition on the exact day it was suppose to (well sooner seeing as it was ground delivery) I was expecting the worst because of you guys plus because i know how corrupt the mail system can be on the holiday's but nope, the guy was nice, i signed with no problem and they came straight to my apartment and knocked and the package was fine and got here at 12:00pm on the estimated day, This just goes to show..... Alot of you guys are complaining over bullshit and are over exaggerating also as someone has stated above, there are probably just as much or maybe more complaints if you google "USPS, UPS, FEDEX sucks" I'm not saying DHL is the best in the world but I'm saying i came out alright and so have many others so obviously that's why their still in business and trust me i have had bad experiences with the mail system before!

[site editor: you are right of course. A certain percentage of deliveries go wrong with any carrier, and a certain percentage go right too. In my experience, DHL has a larger ratio of bad to good than other carrier services. ]

I just googled for DHL sucks and got this site. I'm a regular customer at Amazon and make several orders a month. Back in November, I made an order and, for the first time, Amazon shipped to me via DHL. I never got that book but, fortunately, Amazon responded to my complaint well and sent an overnight replacement via UPS. As usual, UPS (as does all other carriers besides DHL) delivered my book as scheduled. Now, my most recent two orders from Amazon, due three days ago, have gone missing. I checked the Amazon website, and surprise...DHL is the carrier. In all of these cases, DHL's tracking shows the package as delivered. My wife is pregnant and is home all day so there's no way they couldn't reach anyone. I never saw so much as a note on the door or anything. I've sent an email to Amazon customer service asking them to not use DHL when sending orders to me in the future, but unfortunately, the response from them says that I won't be able to prevent them from using DHL to send me further shipments.

[That's basically what Amazon told me as well. In other words, we don't care if packages are delivered or not to our customers because DHL's insurance will cover mis-deliveries. For me, that translates into first looking for other places to purchase from besides Amazon, which is a shame. - Seth ]

I was just let go from their DHL Global Mail division. Lots of good folks trying real hard. Some good postal services too! But, the management is a disaster and their internal systems are horrific. Week after week of wrong invoices, lost postal mail and on and on and on.

I ordered a part from an auto parts remanufacturer. They send it out DHL 2-day. It took two days just for it to get from their shop in Jacksonville, FL to the infamous Wilmington, OH sort facility. Obviously, it didn't get here in time.

Funny thing is that when I called the shop to make sure that I didn't get charged for the shipping and said something to the effect that DHL shouldn't charge them because its a guaranteed service, the guy just laughed at me and said, "We ain't getting anything back from them."

To their credit, they agreed not to charge me for the shipping.

Update on the auto part:

Still waiting for it. Needed it days ago...

So, after talking with DHL "customer service" directly here's what I get:

Customer Service Rep 1:
"Sorry for the delay, I'm showing that it's in transit and scheduled for delivery today."
Me: "Why is the tracking showing that it's still in Ohio?"
"Oh...well, the Pacific time zone tracking won't update until 9am Pacific."

That sounded like a crock of shit to me but I went ahead and gave them the benefit of the doubt. I check the tracking at 9am. It still showing that it's in Ohio.

Customer Service Rep 2:
"I'm showing that it was mishandled in our sort facility in Wilmington, OH. It will leave today but won't be able to be delivered until Monday."

Hmm. CSR1 was (as I suspected) full of shit. So, my urgent package is grossly late and I'm lied to.

From my experience with DHL, this is pretty much par for the course. Advice? Next time you order anything to be shipped to you, ask who the shipping carrier is. If they say DHL, tell them to fuck off and get it from someone willing to use a real shipping service.

First of all everyone seems to be bashing the actual drivers, I can proudly say that one driver I know cares about what he should and that is customer service all the way. He happens to get very angry when he is told not to make service times. He feels that the customer is paying the big buck they should get the best service.

However DHL is ran by NON UNION SUPERVISORS who do not care like you all are saying but the actual old DHL employees who became union when DHL baught Airborne do care because before they were union they busted but, now they try even harder because they get better pay, but you can only do so much as a driver and when you are instructed to ignore service times that is what you must do. or you could be fired, well my husband needs his job and he works very hard to keep it.

He leaves our house at 6am and returns home at 9pm this is not good for a family. But he tells me all the time that DHL needs to get back to caring about the customers so (NO HE IS NOT A DHL DICK HEAD LOSER) he is a hard working person who cares about customer service but works for a company that is ran by a bunch of fools who could care less.

Second of all there are many Airborne drivers who believe in walking around with there head up there ass and could care less if they make service (because they are union) big whipty fuck they will learn soon when DHL goes under because of bad service and they might have to work a non union job to feed there family, then and only then will they understand the value of a good paying job and perhaps have a little more care about customer care.

Union jobs are real nice for the income but to many of those with the job are to lazy and get paid to much and ruin for those who never had a union job that really appreciate the good pay and want a future that they can count on but todays society is overloaded with over payed idiots that never had to work a lower paying job.

When DHL baught Airborne all of the DHL Drivers had to get a Class A CDL in a certain amount of time, they also had to pay for it them selves well one of the guys that was a long term DHL employee failed the test and could not get another appointment before the dead line guess what he was fired after all those years. A long term office worker who had 25 years in was let go because they had no place for her at the airborne office. So the old DHL Employees do care about service it is the airborne drivers and the non union supervisors that do not care.

[ DHL Driver's wife: you make an excellent point. My original post (way, way up the page) was updated to point out that my normal DHL driver seems like a good guy, just trying to do his job. However, the infrastructure of DHL at a corporate level seems to be very poor, and thus lots of packages get lost, get misdirected, get damaged in transit, etc. - site owner]

Does DHL exist??? Intending to ship a camera I sold on e-bay, I looked up their website and found that I could do that with £13.50. DHL included in the price “free packaging” next to a picture with shiny yellow boxes of all shapes and sizes.

When I drove to what according to their website was the nearest drop-off location (Staples Corner in Northwest London, UK) there was no sign of DHL and nobody knew of them.

Mobile phone to the rescue, their call center directed me to another location. 3 kilometers later, I decided to brave the bad sign of a locked door, a bell, and no customer service person behind the counter for a location that is supposed to serve one half of London, i.e. about 6m parcel-shipping individuals. I expressed surprise when I was quoted £26.00 and once again when in her effort to be helpful the lady at the counter suggested that the £13.50 I had seen on the web might refer to "DHL Domestic UK" rather than "DHL International" which she apparently worked for. Instead of following my instincts, I overcame my surprise and followed her directions to “DHL Domestic” a few hundred yards down the road.

The "domestic" office, a room that could hardly fit 5 customers at a time, empty except for a large scale, was a step down from the “international” one in ambiance. An extremely nice chap quoted £12.69 from a chart in front of him and brought an empty box of Nescafe products to help me wrap my package. Although I appreciated the environmentally-friendly gesture, I was preparing to demand those shiny yellow boxes that had lured me in this adventure when the gentleman cut me off by putting me on notice that he could only accept checks – no cash or cards. Seeing the desperation on my face he suggested a workaround: I would call the DHL call center, let them charge my card, then provide the friendly Nescafe guy with a reference number and my package would be set to go. I obliged, only to be told by the call center person that he would charge me £24.00. I protested, of course, using the web price of £13.50 and the nice-chap printed price of £12.69 so the call center guy put me on hold and then cut me off. Second phone call, new quote of £21.00 at which point I got the message. I hanged up, thanked the very friendly chap, drove away, found a post office, wrapped and sent my package with £20.00.

When I returned to my office I looked up the name of the person in charge of DHL Express. His name is John Mullen and in 2005 he got paid Euros 1,7m in salary and bonus and on top of that Euros 129k in stock options.

Obviously, the company does exist – to pay Mr. Mullen.

DHL is so bad, my wife got my gun.
For this to at all funny, you have to know my wife. She is a 5 foot 102 pound ICU nurse. My wife ordered a gift for me online. To make a long story short, DHL couldn't find our address and said we didn't exist, even though all the other major carriers have no problem delivering to us.

My wife called DHL, who gave the driver my wife's number. The driver proceeded to scream at her over the phone telling her she didn't know what she was talking about and that she didn't know where she lived, and then he hurled all sorts of abusive language her way. This brought my wife to tears, and she didn't call and tell me because she didn't want to spoil the surprise gift she had ordered for me.

She got a call back that someone from "management" would be delivering the package. She was so scared by the abuse she took over the phone, she did something that I never thought her capable. My wife, someone who is not fond of guns at all, grabbed my .45 and placed it on the table that sits next the door, but is behind the door when open, just in case.

As it turned out, it wasn't the man who had yelled at her. But it still makes me think... what if it was, and what if he did do something crazy? I’m glad he didn’t have to find out.

I think that all buisness's have failures.. all you scummy people who have written something work for a company that screw things up and give good service 95% of the time and screw up 5% of the time. DHL send millions of packages a day and you expect everyone to be plain sailing.. wake up and smell the coffee... Maybe you think you are perfect... but you are not. Stop wasting your time finding things to complain about and get a life... oh and I guess that you are the moaning tossers that call in to DHL on xmas day expecting the world. Get a life.. and her above... she needs a gun! on her self.
PS i work for tnt.

To guy above; scummy people you say? People are scummy because they expect service? They are scummy because they found a place, this forum, which serves like-minded people who want to vent? You are so much better. You have a hard-on for DHL, work for TNT, and yet you find yourself chatting it up among the very people you tell to get a life. That is like going to a whorehouse, fucking a whore, and then going to church on Sunday to talk about “those scummy whores.” Did you also say that “DHL send [sic} millions of packages a day…?” First, DHL does not send ANYTHING; they deliver. Second of all, I doubt DHL even processes a million packages a day. WE are the senders of these packages; we are the ones paying $18 for a two-day package to arrive a week late. Also, I find it very comical when someone uses the phrase “wake up and smell the coffee.” Couldn’t you be more creative? I mean, that phrase is probably used millions of times a day (just incase you are a little slow, that refers to your package remark that I jabbed above).

So, you work for TNT? Do you work in Atlanta because I have friends who work for TNT here in Atlanta (yes, I live in Atlanta) and their level of intellect far outweighs your own. Are you the dude in the guard shack I see when I pass by? You know you are; you’re they guy who lifts the gate and waves people by aren’t you? But it is much better to leave that out, and just say you work for TNT. However, I wouldn’t doubt that you aspire to the lofty heights of a DHL driver—or maybe even DHL management. Keep your eye one the prize, polish enough turds, and you might just get there.

Oh, and not everybody screws up 5% of the time. If a pharmacist screwed up 5% of the time giving out medication, he or she would be out of a job because someone might die. The ICU nurse above, the one you said “needs a gun! On her self” cannot make a mistake 5% of the time, or her critical patients would die. I’m sure at your job, the one at TNT, you can wave a car thought that doesn’t belong 5% of the time. But some of us don’t have that luxury.

BTW: sorry to the owner of this forum if this is too off topic; this douchbag’s post pissed me off a bit.

[site owner -Nope, not off topic at all, good rant in fact. Made me laugh. Thanks for taking the time to answer Alan a/k/a Mr. TNT. ]

hello my name is Bill I work for DHL and I have to admit it's ran very very badly, that though is through the high level in the company. It is company policy to leave what is known as a 355 tag at door stating atempt to deliver. If that was not done thats your driver not doing his or her job. The policy is you attempt 3 times by leaving 3 355 tags on the door then they return the item to sender. If it is returned to sender it typicaly sits in the office for a couple of weeks before it's returned because DHL has to wait for payment for the company thats getting the item returned for delivery. I HATE DHL and am only employed with them on a temp basis, I now am looking for another job at the moment.

sorry you had such a bad DHL expierence. I will say that most I have read is really just the driver lying on paperwork and being lazy though the way the company treats the employees causes this so i'd say the company as a whole is ran very poorly.

bill

Had an important printing order rush delivered for a Friday evening appointment . . . nothing. Called DHL Friday evening begging for the package and they informed me that they had attempted to deliver it both Thursday and Friday and had no luck, the address must be wrong. No note, no call, NO NOTHING!! And in fact, the address was not wrong, they just couldn't enter my building during business hours for some reason - unlike ALL THE OTHER CARRIERS!

So I'm screwed for Friday, but they say they'll get it out Saturday - NO. Monday? NO. I call Monday night and they're not sure why it didn't go out, but they'll get right on it . . .

Screw DHL, never again.

due to their lack of organization, DHL has essentially stolen hundreds of dollars from my small business. they have lost my customers packages, delivered packages without collecting c.o.d. charges, taken liberties in charging me express rates for ground shipments (on several ocasions), lost or missplaced checks, has caused countless hours of headaches going over checks and ballances and telephone time trying to resolve all of the aformentioned screw ups. also, the rep that they sent over is a complete idiot...he offers nothing but empty promises to resolve any problems, is difficult to reach, has not brought us software updates (or rather any software at all).DHL has the absolute worst customer service i have ever encountered. and yes...overall, DHL does indeed suck.

I posted a package to Nigeria I don;t know when it will be delivered here is the details on Nov 2006 today is 25 of Jan 2007.

It sucks they told me it is with customes and no one respond the phone number they gave to me.

I sent a laptop and phone worth $1200.

Worest ever service ever.

Yeah, DHL sucks. I got an email from them saying my package was shipped and enroute. The email had links and a tracking number. Two days after I was supposed to get the package, it hasn't arrived, but the website still has the old expected date of delivery. Their website is down half the time when I try tracking the package and the rest of the time, there are no tracking details. What's the point? It says, "Details not available. Please contact us." I did and got an unresponsive robo-mail reply. Will I ever get my package?

[Site Editor:no, not anytime soon. Good luck! ]

Ok Everybody TNT was brought out by DHL so yes this guy's gonna take up for DHL.

Oh dear,Noname.D H Hell,as we call it is run by bully boys.They are confontational and aggressive,and love to play the work force against its self.Read the reports.Google it,DHL iceland strike,and read for your self what they did at the Enfield distribution centre in north London.

We used DHL 10 years ago and they messed up every shipment.We closed the acc.and started using UPS,what a difference.Now some of my suppliers use DHL and every shipment is a stuffup.they say their insurers require that they use DHL.
DHL sucks

Don't use DHL!!!

I was supposed to receive 4 packages on 1/23, and today is 1/25, I still haven't got anything! I contact DHL 3 times, gave them my tracking #, and still no one know where my package is!!! First I talked to a person named Tanya; she said they must have the address label wrong, so she issued me a set of new tracking #.

The next day I called and they said the package will be arrived at 2-5pm, which didn’t. So I talked to another person named Debra, she said she can't track the packages but will found out what happened and will give me a call back later, which didn't. So today I try to contact them again because it's 6 pm and still don't have my packages. Someone name Ericka answered the phone with the worst attitude in the world, and saying that I should keep waiting and see what happen next week!!! I am now still waiting for my packages, and don’t know what to do!!! What kind of service is that?

*update* Today is 1/30 and I still don't have my package. Called DHL, they still don't know where the package is; have to contact the shipper (online store) to credit back on my account!!!

Well hell, it sounds like a number of you at least had these dolts (did I sy dolts? I meant DULLARDS) called DHL *attempt* delivery. For me, they haven't even attempted to deliver my package. The original delivery date was erased and revised to a day later. I called the 888 number and was told that the package would be delivered by 9:00 pm this evening, that the problem was with a new driver and he would be here by 9:00 PM. Needless to say it wasn't. I've given up on the package and plan to turn the situation over to my credit card company.

Simply amazing. I googled DHL sucks and found this site. Tons of complaints about the incompetency of DHL. Here is my situation: I had my bike shipped from a bike shop in Maryland (that used DHL) with two day guarantee and paid through the nose for it ($300). I was a little nervous about delivery, so I checked the website often (3 - 4 times a day). Everything was going well until the bike got to the sort facility in Ohio. After that, nothing and calls to DHL Customer Service didn't help. Needless to say the bike didn't arrive on the scheduled date. It is now two days after the expected delivery date and I have received plenty of excuses, but no bike (and no refund). I can't believe that a company can operate this poorly and still be in business.

Hey Alan, I hate to break it to you, but while it is okay to make mistakes %5 percent of the time, %40 percent of the time is taking it too far. If you really read through all these complaints, you ought to be able to enter into the realization that many of the issues here are not in fact *mistakes* but in fact bad business.

For example, take out all of the complaints from people who only had one incident with DHL (rude driver, simple mistake). After doing this, you would then be left with a *stunning* exploration into the disgusting business practices of DHL.

I am a very patient person. I'd forgive a few mistakes. I'd understand that a couple drivers just suck. But on the whole, DHL is godawful, and I will never use them if I have a choice. I don;t say this lightly.

It's not worth the risk.

I just have to laugh at this! Seriously, I've seen all carriers tracking and shipping centers and DHL is by FAR the BEST!!!!!!

I just have to say in response to all those who think DHL sucks, it's not DHL, it's you! Ya'll just don't know what your doing....ENJOY!!!

Argh, I am frustrated with DHL again. Our nearest center is about 45 minutes away, and we live on a miliutary base, and so it seems like our packages are always slow to get here anyways. I ordered a box from Dell on Friday so I could send my laptop to them for repair. It should have been delivered on Monday, and it is Wednesday and I still don't have it. Tracking says they couldn't find my address. I am the only building on the road I am on, and the truck was sitting in front of my house yesterday!!! I think the lazy fuck just didn't want to get out because it was cold.

Awhile ago I had another package that was supposed to go to our local PO to be delivered to me, and it took 2 extra days becvause they claimed the PO was closed. At noon on a MONDAY???? Again, I think he just didn't want to be bothered to bring the packages in. I have never had a package, or a pickup from them come on the first attempt, it is always days later after supposed multiple attempts, even though I am at home and know they did not try to deliver.

umm... dumbass! If you know anything about anything, you would know that most post offices are closed for 30 min to 1 hour for lunch. at that time the lobby is open but the office is closed. Shut your pie holes and listen to yourselves. things happen, mistakes happen. can you control the weather? can you control if your car breaks down unexpectedly? NO! then what the hell makes you think just because DHL is a major shipping company that this stuff cant happen to them? your package is not the only one affected ya know! you all are dumbasses and need to shut the hell up, if you dont like it, dont use it and let UPS or FED EX fuck it up for you!
have a nice day dumb asses!

Dhl Actually doesn't deliver to PO Boxes. In the Dhl System, it pulls up Not in/ Closed, DHL would therefore need a Physical address to deliver to.

Ask anyone that works at DHL it SUCKS they have millions of dollars that has not been applied and they don't know how to apply it so they send you to the collection agency...for the person that thinks DHL is great well that's good but you one of the few that does...and to the lady that shipped to a po box Dhl should have never shipped it if they don't ship to po boxes.....you return to sender always works!!!!!

If you order anything from Germany, make sure it will not be shipped by DHL. If they don't want to use another service, order your goods somewhere else.

Here is our story:

We have documentary evidence from a company in Germany from where we ordered goods that they have shipped a parcel via DHL including a tracking number.

The DHL website returns "no error message for code 70" when we entered that number and when the parcel still didn't show up after a week, we contacted DHL customer service in Japan. They claimed that the number was not a valid DHL tracking number and that the parcel was never handed over to DHL in the first place.

We then asked them to double check with DHL in Germany, also providing information on the company that we ordered from so that they could search on the sender. However, they informed us that DHL Germany confirmed that the number was invalid and the parcel never handed over to DHL.

We then called DHL customer service in Germany ourselves, but they told us the same thing, that the number was invalid and the parcel never handed over to DHL. However, their attitude was appalling, they were trying to divert the conversation on technicalities such as "this is not an XYZ and thus we can't help you".

We told them that we have documentary evidence that a company in Germany by the name DHL had issued that number and confirmed receipt of the parcel, that it didn't matter to us what kind of division or internal organisation there is within DHL. For us as a customer, DHL has the parcel, we want DHL to tell us where it is and ultimately deliver it. We don't care how they are organised, what kind of subdivisions and subcontractors they have.

Yet, they remained unhelpful and their attitude was just appalling. From now on, we will only order goods if the seller can guarantee that they will not ship via DHL. We strongly recommend that everybody else will do the same.

Boycott DHL, let substandard companies like DHL go out of business. DHL don't deserve our business.

thank you
from Japan

Damn I new something just didn't add up after 4 days of watching 22 tracking #'s on DHL'S tracking site...

The products are hand made Tall Sail Ships... Total value worth over $20,000.00. I called D.H.Hell after the 5th day to find out why the movement was not being updated and or being inputted over and over...

Shit 10 out of the 22 parcels showed they were still sitting in Fort Worth...on the 4th day of shipping, half of the other ones showed they ran around in circles inside the facility OUT ONE DOOR AND BACK INSIDE thru another door, 3 or 4 times and they just posted it over and over for the hub down in WACO Tx.......

What a FUCKED up joke... The CUSTOMER "CIRCUS" REP told me well.... Ummmmm...... Sometimes... we scan the parcel... into...the system..... and ummmm.. .. some times.....WE DONT!....dUUUHHHHH IT just depends on the person UUmmmmm... Duuuhhhhh .,... who is sitting their jacking off at the machine...

I could not believe my fucking ears!! You mean to tell me you’re the new people who are in competition with those fucking CAVE MAN Commercials that Geico now produces.... only you’re the fucking cave men???........

You mean to tell me you’re the ones who invented the fucking wheel but forgot to tell everyone else about it>>>>???? You mean to tell me that you DON'T KNOW what the fucking HUB of the wheel does???

FUCK DHL... Fedex it to me next time Texas!!

This is worse than the topic "EBAY SUCKS"....

what the hell man!!! what is wrong with DHL!!! I swear to god DHL really pissed me off this time!! I ordered the headphones from apple n DHL delivered once, I taped the yellow sheet at the front of the door n the wind blew it away n DHL gave me another yellow sheet! I went all the way to Markham to pick the headphones up n DHL told me if I sign the yellow sheet it won't work. and I gave them the yellow sheet to get the package. the bloody stupid ass driver or the deliver guy or what every u call them felled the AWB # WRONG and didn't scan the DNK # in! I came all the way from far far away just to pick up my damn package for nothing. then DHL told me to get the tracking # n it's the only way. he also told me that the driver or what ever didn't fill the yellow sheet properly. I got bit pissed off n got the tracking # today cuz on Sunday DHL office will not open. wasted more than an hour to pick up the package and I live really far away from DHL and DHL tell me it's returned to APPLE??? what the hell man!!! THEY didn't even tell me it'll return to APPLE!! fags!!! I am really pissed off right now with the service! I had to reorder the headphones again and apple told me that they had to charge me $16.99 or shipping! WHAT THE FUCK!!! it's not even my fault!!!! I had to pay shipping because these DHL fags didn't fill in the right AWB# and didn't scan in the DNK#. I HATE DHL!!! I'm telling all my friends and their friends and everyone at the school NEVER TO USE DHL SERVICE AGAIN!!! I HATE DHL!!!!

After redaing some ot these comments, I must say, you can't always blame DHL. Some mistakes are done by shippers. Take these:
- Person sent a package to the incorrect address - to a house and the receiver kept the item. They blame DHL saying DHL lost the package and tell their customer that as well
- Person sends a package to be left (an apartment) and wonders why the receiver can't find the package (in New York City - go figure)
- If you didn't get your shipment, why would you wait 3 months to ask the question??
- If you felt DHL Sucks and you kept using DHL for months/years, uhmm, why??
- Have you noticed the customer service reps try to help even after you've cussed them out - and you got your package. You remember them, the people who had nothing to do with your frustration, didn't do any damage and don't know you from a hole in the wall - but still helped.

Don't get me wrong, I don't support DHL nor do I ship with them anymore. I will say customer service was great - don't confuse it with operations. Yes my dell laptop was lost (stolen) and yes the 2nd one was late but the person(s) I've spoken with (CSR) did the best for me.

You by shoes, if they hurt your foot the first time you put them on, you take them back - if not, please send me the money your wasting. If you eat something and the taste makes you sick, dod you continue to buy it??

Point is, DHL, FedEx, etc - they all have problems - people!! Some good, some bad - some will even put a smile on your face as well as a frown. Okay - you've done everything right - paperwork, address/phone number etc and the package still was late, damaged, lost or stolen. Start a new company, maybe called "The Best Dawn Shipping Company" and voe 100%, error free shipping, cheaper than anyone else, worry free even - on that's right, didn't they all start out that way.

DHL and any company sucks if people get lazy and blind to the one thing which make us our own worst problem.

DHL Blows Goats. Need I say more? Use U.P.S. or even FEDX... Do Not Waste Your Time Or Any Others Using DHL. If you are the kind of person whom enjoys it from behind. Than I suggest using DHL. To All Others I Advise Against It. Thank You And Good Luck To You. Mr. Big Johnson, New York New York

DHL you suck! If you work for DHL, quit and get a real job. DHL cant even get a dozen roses to somebody on Valentines day. The lazy f@ck of a driver decided he didnt want to deliver the package, so he made some BS excuse "attempted delivery but no one available". It was sent to a school administrative office, with a full time receptionist. The Customer Service lady was even more of a dumb-fu#k. I told here there was a phone number on the order, so they could call if there were any problems, and she said " our drivers dot carry phones" Hey B@tch, it that my problem? Who doesnt carry a cell phone now? Now that I think of it, I kinda understand what happened. The lazy, 400 pound delivery driver had the right intentions, he was going to deliver the package. That all changed when he saw the stairs and was forced to retreat to the safety of his truck's seat.

My first time using DHL, I had a next day air letter being sent to me. Long story short, 7 days later I finally got it from UPS. DHL go the f*ck back to Germany!

Hey all you dumb sh*ts at DHL, if the package says next day, it needs to be there the next day. If its valentines day, and you have roses in your hand, they probably need to be delivered that day. Hell were putting rockets into outer space, and DHL cant even deliver a package?

FU*K YOU DHL, I will never do business with you again!!!

In the same boat as the poster above. DHL ruined Valentine's for me. Supposedly they blamed it on the 'severe weather conditions' here in New York City. Sorry to say, I and several people I know were able to ship/receive quite a few packages yesterday via UPS.

Furthermore, my girlfriend got two presents from me ordered through FTD.com. For some moronic reason or other, they shipped one via UPS and the flowers via DHL. Guess which one arrived and which one didn't? Somehow DHL deemed the 2 inches of snow we got 'severe weather' and too harsh to deliver parcels in?

Learn a thing or too from the REAL guys. I've never ever EVER had a problem with UPS, and I use them almost on a daily basis. The few times my packages were involved with DHL have all been nightmares. +1 here about how much DHL SUCKS ASS.

lol lame ass people

this is a 2 day shippment still not delivered

2007-02-17 15:56 Clearance Delay VANCOUVER, CA
2007-02-16 21:06 Clearance Delay VANCOUVER, CA
2007-02-16 15:13 Into Customs VANCOUVER, CA
2007-02-16 10:43 Clearance Delay VANCOUVER, CA
2007-02-15 18:11 Clearance Delay VANCOUVER, CA
2007-02-15 15:46 Clearance Delay VANCOUVER, CA
2007-02-15 11:36 Clearance Delay VANCOUVER, CA
2007-02-14 20:41 Clearance Delay VANCOUVER, CA
2007-02-14 13:06 Clearance Delay VANCOUVER, CA
2007-02-14 06:43 Clearance Delay VANCOUVER, CA
2007-02-13 11:26 Clearance Delay VANCOUVER, CA
2007-02-12 20:42 Clearance Delay VANCOUVER, CA
2007-02-12 13:33 Trace Init VANCOUVER, CA
2007-02-10 10:22 Clearance Delay VANCOUVER, CA
2007-02-09 20:21 Clearance Delay VANCOUVER, CA
2007-02-09 13:42 Clearance Delay VANCOUVER, CA
2007-02-08 14:50 Clearance Delay VANCOUVER, CA
2007-02-07 19:51 Clearance Delay VANCOUVER, CA
2007-02-07 11:04 Transport Delay VANCOUVER, CA
2007-02-07 11:00 Arrived at DHL Facility VANCOUVER, CA
2007-02-07 10:56 Into Customs VANCOUVER, CA
2007-02-07 10:54 Clearance Delay VANCOUVER, CA
2007-02-07 10:46 Transport Delay VANCOUVER, CA
2007-02-07 07:10 Depart Facility SEATTLE WA USA
2007-02-07 06:19 Depart Facility WILMINGTON HUB OH USA
2007-02-07 04:15 Depart Facility WILMINGTON HUB OH USA
2007-02-07 00:54 Arrived at DHL Facility WILMINGTON HUB OH USA
2007-02-06 19:02 Arrived at DHL Facility CHARLOTTE NC USA
2007-02-06 19:01 Arrived at DHL Facility CHARLOTTE NC USA
2007-02-06 12:05 Picked Up by DHL CHARLOTTE NC USA

DHL SUCKS BIG TIME! It took them 5 days to deliver a overnight package and STILL CANNOT FIND THE PACKAGES. Just SHOOT A DHL uniformee when u see one.

DHL still is the number 1 logistics company in the world...wonder why

They company I work for sends everything via DHL, despite my repeated requests that they send it via another carrier. My employees (300+) paychecks are sent to my office bi-weekly and I sort them, etc... DHL has managed to f*&% them up 4 out 8 times. The first time they went to AZ, I am in STL. The second time they went to OHIO, I am still in STL. The third time, they just lost them. Someone asshole man calls me and says...Yeah, we are going to consider them lost. I said to him, so that means that DHL is ready to assume the finanical responsiblity of paying the $20.00 check cancellation fee and my hourly pay rate for the 25 hours it is going to take me to write out 300+ pay checks. Well ma'am, I think we'll keep looking for them. Yeah, I think that's best. Finally, at 5:30pm (now mind you they should have been to me @ 10:30am)they finally found them. So, my payroll was a day late and I had 300+ men screaming at me all day, wanting to know where their paychecks were. Then there is today...I got 1/2 of my checks and the other half is somewhere in Ohio. I hate DHL, I wish that the fuckers who work for them would give a shit about other people's stuff and take some pride in their jobs. Thanks for letting me vent, now I get to explain to 300+ men why their paychecks are not here in STL yet and I can get yelled at for the rest of the day.

Go to Hell DHL!!!!!!

"DHL still is the number 1 logistics company in the world...wonder why

Posted by: B at February 22, 2007 9:49 AM"

According to whom? DHL? ALL of these companies claim to be the #1 Logistics company in the world. DHL used to have exceptional service internationally, but they've been losing it since the German government-owned Deutsche Post bought DHL a few years ago. And in the US, DHL is just a very poorly operated company, by people who don't know anything about the business.

Yeah, still waiting for my suitcase to arrive. All the other 6 packages arrived safely, except of course the one with all my clothes. It's been three weeks now and nothing. And I have to keep calling them from sweden, and of course not only do I have to pay long distance, but I have to pay a toll number, isn't that nice? I fucking hate DHL.

They don't just suck.... THEY SUCK BIG...

Waiting for a package they show was delivered 8 days ago. Pharmacy delivery, extra cost for quick service.

I paid for express, and not only didn't get it but also didn't get my merchandise.

I was so excited to get my phone, and left instructions for dhl to call me before they dropped the package. Today I waited all day and finally went online to check the track number. They already came, but I never got a phone call! I called the rude woman at the office to tell her, and she said they never call before, asurison made a mistake in telling me they would. I told her I would just pick it up, and she abruptly gave me the address than hung up on me. I was lost for two hours trying to find the place in downtown LA, thanks to their vague directions, and was afraid to call back because they were so impatient. I finally get there just before closing, and the dhl security guard barks at me, saying I'm in the wrong parking lot (dhl employees only!), even though it's nearly empty. I drive down the street and park in the next lot. When I return after getting my package, the gate has shut on my parking lot, with my car trapped inside. I had to wait nearly an hour to get ahold of security to let me out. Worst customer service ever!!

got parels delivered by dhl a while back and they were the friendliest service i have ever dealt with,,,.....unfortunately certain things do go wrong but the complaints on this only represent a small percentage of dhl's global express business.....at the end of the day.its not a fully guaranteed service,things can go wrong,i mean people complaining because their items arrived damaged,well im sorry but if you were too cheap to purchase insurance...whos fault is that??
and by the way suitcase guy...your clothes were probably all cheap designer knock offs anyways....(saying things like "i hate dhl")..get a life,,,you idiot

also i read the story of company in japan when they couldnt track their shipment,basically as a user of dhl i know a lot about the company.your shipment was more than likely sent out with deutsche post who are the german postal system and owners of dhl,if a parcel goes into a country over a certain weight it is forwarded to the delivery address via dhl however as dhl is only a handling company the deutsche post tracking number is never manifested onto dhl's system as it is not their responsibility to track another companys parcel.basically dhl is the most succesful express delivery company,with a 95%on time delivery.and also some of you people make me sick...some guy above complaining about how his girlfriends valentines flowers were late,saying that 2 inches of snow doesnt mean that parcels cant be delivered in that...well..i'm sorry but what if there was ice on the road and then the driver had an accident???i think the drivers safety is more important than your girlfriends poxy bunch of flowers!!!

DHL really sucks.After reading this site I know they sucks world Wide not just in India!
Once I had to get a parcel from UK to India and and they did not deliver it for 7 days for NO reason.Address & my phone number was all correct and I stay in a well know sector.

When I finally call up sender and get the tracking number I came to know DHL is sitting over it for 7 reasons with a stupid reason "Address information needed"

and when I call up them,they said they will deliver it tmrw and did not ask anything else (Because they have every thing already)

even if I believe them that did not understand my address why they did not try to bother calling me on the number given on it.(they can at least do it in case of International delivery for which they charge 60$)

In short DHL sucks and if you are expecting a parcel from DHL don't expect it will arrive of its own.Track it down and you have to call DHL to deliver it!

This for the moron "lovin dhl cd". Just a couple of comments above here. LOL It's obvious you work for DHL. Let me tell you something. Not like you haven't all ready heard it before. DHL fukin' sucks. We were hit with a snowstorm as well. And yes driver safety is important. Funny thing is though. The day of the storm I understand. But the next day when the roads are clear. And I'm looking out the windows watching for dhl. After being promised over the phone my shipment would arrive. Ha, You think it did? After 5pm I returned a call back to dhl. Guess what??? The retard on the phone said..."Hey, do to the snowstorm yesterday." "Our driver is running behind." Ha, well no sh!t?? So I offer to drive over a 100 miles round trip to come pick my item up. Then of course the retard once again shines through. Ha,, she tells me. "Well, I'm looking on the computer here. And the driver has notes that say he will be delivering until 10:30 pm...." So being the nice guy I am. I trust the "retard". Shortly after 6:30pm my wife arrives home from work. She asks me "why are all the blinds still open? LOL So I told her what the dhl "retard" said. She fukin' laughed so hard. I mean seriously I have no clue why I didn't think of this. No fukin carrier would be banging on peoples doors late into the night.. Ahahaha Fukin' Nubs!! Also I would like to add the next day after the snowstorm. I seen the UPS truck twice and the FEDX truck once. So Fuk Off with dhl lovin' BS cover up. Needless to say anyhow I had to drive that 100+ miles round trip to get my package. Your company is sh!t and poorly managed. Every time I called I got a different story. It took over 5 days for me to get my package. And it was over nighted. Plus I had to go get it myself. Do the math..... Fukin' Nub.. Posting your love for dhl. When your an employee coming here trying to cover up for them. DO NOT USE DHL... THEY ARE A SH!T COMPANY. AT SOME POINT YOU WILL REGRET USING THEIR SERVICE.

I did not take time to read all of the above, but am on a mission to never give dhl any of my business ever again. I have cancelled accounts with both Nordstrom and Amazon because they have started using dhl, these relationships were very long term, one 20 yrs. the other over 6 years. I urge anyone who wants to have their feelings felt to do the same. Do not do business with anyone who uses dhl. I understand the thinking, "if we can save a few hundred thousand off the bottom line, cool"!
I am determined to make it hurt much more to use dhl than to stick with UPS or FedEx.

From the Chicago Sun Times:
CHICAGO SUN-TIMES :: Nation :: Human liver, partial head sent to home :

Two packages containing human body parts -- including a liver and part of a head -- meant for a medical research lab instead were delivered to a home.

The body parts, sent from China, were mistakenly dropped off Thursday at Franck and Ludivine Larmande's home by a DHL express driver who thought the bubble-wrapped items were pieces to a table the couple was expecting.

More out there “My husband started to unwrap one and said, 'This is strange, it looks like a liver,' ” Ludivine Larmande said. “He started the second one, but stopped as soon as we saw the ear.”

Kent County sheriff's deputies determined the preserved body parts were for medical research. Authorities think 28 more bubble-wrapped human organs and body parts could be dispersed across the country

Seriously now…how in the fuck, do you brain dead pieces of shit, lose a fuckin package?? Isint that your fuckin job?? To get the goddamn thing where it needs to go?? I could have walked to Califuckinfornia and got the damn thing myself faster than you idiots…thanks for losing me $302 and 94 fuckin cents…So…I call DHL today…first of all, they have a “guarantee” that a costumer service representative will answer in 10 seconds or less…bullshit…that turns out to be just like the “guarantee” that I would have my package in 6 days or less…anyway, 40 fuckin minutes later I got to speak with a customer service person…And to be 100% honest, I still don’t know whether I was talking to kindergartner or a fuckin monkey…This guy seriously had the intelligence of gopher!!! So I tell the “gopher” that I would like to file a loss claim report…get this, the “costumer service rep.” told me that he didn’t know how to do that, and that I should call back tomorrow and ask for someone who does know how to…Fuck DHL! (This was a month and a half ago, and i still havnt been able to get my money back even though i had insurance on the package...)

this is in responce to the idiot who wrote a comment about me above...firstly can i just congratulate you on discovering a big conspiracy theory...not...can i just point out now that i am not nor have i ever been a dhl employee...just trust their service...also can i ask why you didnt point out in your first "story" that they never tried to deliver to you the next day either???how convenient that you only bring that up now??and how many times must you use the word retard?lets face it pal,youre the retard,your just a lazy bastard who was "too busy" to go to the local florist to buy your wife flowers,but seriously how busy can you be??you had 2 days to sit around your house waiting for a van driver to knock on your door!!!thats plenty of time to go and buy flowers from a florist..and please dont use the excuse that you thought it would be extra special for her to get flowers by courier,,because as you stated above-she didnt get home until 6.30PM so it wouldnt have mattered to her if they were by courier or from the local shop,,,,!i mean i feel sorry for a lot of people on this because they have obviously been mistreated by dhl..but i feel most sorry for you because you seem like a very bitter person with too much time on your hands..you should get a hobby(i recommend tennis or something)...oh and good for you...you saw ups twice and fedex once..big fuking deal...do you not have anything else to do other than look out a window all day? and quote what you said-(So being the nice guy I am. I trust the "retard". Shortly after 6:30pm my wife arrives home from work. She asks me "why are all the blinds still open? LOL So I told her what the dhl "retard" said. She fukin' laughed so hard. )- she doesnt have a great sence of humour does she???so lets hear less of YOUR BS "stories" ,i dont wanna hear them because ur a sad bastard,how
about next valentimes,you get off ur ass and buy flowers urself,at least u know the will definitely be there,and u wont have to come on here calling ppl retards and me a moron-i mean the word moron...what century are you from..cmon that words is dead..seemingly along with most of your brain cells...you sad fukin loser,...so until next time bye bye...and oh...i love your username

LDFD MO'FO'S

Well, I can see both sides to this argument as to how good or bad the service of DHL is. But I think that the most compelling point that I have derived from reading all of this is that the English language and more importantly, spelling of even basic words in this language has been completely lost!!! No wonder most of you never receive the items that you order. It would appear to me that you, the requestor, do not have the ability to read and/or write. That would explain the incorrect addresses on packages and the inability of the delivery person to decipher the address. Go back to school and learn to read and write. Then try again.

@The Rich Man
-so you think that Nordstroms, Adobe, Apple, Amazon (to name a few) and other large corporations write out labels by hand? I guess there must be a serious handrighting training program at those places, or else how do the "incorrect addresses" get written so as to exactly resemble computer generated labels?

Strange, the USPS is able to deliver bills from these same corporations using the exact same address. I guess when Nordstroms sends a package, they don't print out the customer address on file, but instead out-source the label writing to second graders.

Yes, most of you are correct, DHL is a poorly managed company. When they merged with Airborne Express, they inherited Airborne's motley crew of ICs (Independent Contractors), who drive the yellow trucks, dress in the yellow uniforms, but are otherwise considered independent contractors and are paid half as much as their corporate counterparts. Turnover at the IC stations is high, and service quality is poor (IC stations account for over half their domestic stations and drivers, and are prevalent outside of the major cities like New York, Chicago, etc.). Morever, DHL doesn't service every area every day, so outside of urban areas you can expect to receive your package at a later time due to the long distance it takes to drive to your area and the relative lack of packages that are being delivered to your area. Annoying, yes, but DHL simply doesn't have the volume like its other three competitors to make it cost effective to make service everywhere all the time. Sad, but true. Speaking as a driver, I can understand some of your frustration concerning DHLs service. However, outside of the U.S., it's my understanding that DHL is the Coca-Cola of the shipping world, and has unparalleled levels of service relative to their competitors, whose networks aren't as well developed (they service Iraq and even Somalia, by way of examples). Morever, there are many, many issues behind DHLs problems, including a piss poor tracking system, which needs to be updated, weather, which DHL can't be held accountable for (sorry, we can't call off snowstorms, and each major shipping company has their hub/airport in different areas of the country), drivers who can't read maps, etc. As for international service, in many, but not all cases, there are holdups at customs. DHL, I think, does its best to transit them through customs (international is their bread and butter), and they give estimates, not guarantees that your package will arrive on a certain date and time. Nonetheless, there is no accounting for the arcane rules and regulations of each specific country, and bureaucrats are in no rush to move yet another box or letter through, no matter how important it is to you.

Some helpful tips, regardless of what service you use: Make sure your package is securely packaged, that it is clearly labeled as to its contents (especially if it is fragile and contains glass, liquids). Expect that it will be thrown, dropped, stepped on, and possibly driven over. It is also helpful to take a sharpie and write your contact information on the box, in case the airbill disappears. Include your full name, correct street address, and accurate telephone number on the label or whatever form you use. Whenever possible, send it ground, rather than the premium services, especially if you are sending it to areas outside of major metropolitan corridors, as it is cheaper and will often arrive as speedily as the express services.

Don't hate the DHL driver. They are the endpoint, but they are only partly responsible for delivery problems. It could be their fault, and it could also be God's fault. Too many people express their hatred of DHL without really examining the why's of their service problems. Most of those drivers have worked some pretty crazy hours to get your packages to you, late or not. They have gone out of their way to provide what limited, exemplary service they could. They have little incentive to care, as DHL doesn't invest in their workforce to the degree their competitors do. But some of them still care, no matter what...

Thanks for the internal report, BillyBob. Like I said in my original post, I don't think the problem with DHL is due to the drivers: my experience has been negative more with the corporate, infrastructure side of DHL. The drivers are just trying to make a living.

I am a driver and I have seen computerized labels that are wrong, because the PEOPLE that type them up reverse the numbers or use street instead of ave, or hear 16th instead of 60th, so there all kinds of reasons why your packages are late and misread.
My biggest peeve is people that order packages and get upset that they do not receive them on-time but DO NOT have there address on there house or mailbox!! I do not know you or where you live so please tell me how I am suppose to get it to you?
I take pride in my Job and do the best that I can with what is given to me.

Frustrated Driver

I've had a few problems with DHL, but i also have had problems with the other three. its really kind of a toss up. the main reason i use DHL is because when i compare the prices on www.shippingsidekick.com DHL usually always comes back as the cheapest price. and since all the serviecs have their problems i just go with the cheapest.

I HATE DHL. HOW CAN THEY POSSIBLY STILL BE IN BUSINESS!!!

message for james:

Apparently you don't care then about the quality of the service, if all you look at is the shipping price. But then this is typical and true of most DHL customers, and I think it's because they really don't care about THEIR customers. I make it a point to NEVER buy a product or service from any business that uses DHL exclusively, it only shows me that the quality of their products and/or services is very poor. Guilty by association!

Thank you for this beautiful site... for DHL customer service means avoiding any kind of responisbilty..each employ gives you another one's phone number and no one bothers to take any responisbility what so ever...

each rep lays the blame on another representative..their final solution to me:
look why dont you come and pick the things up yourself from the airport..rent a truck..do the customes clearence procedure yourself...

why the hell am i paying you then?????

Guys,
Google "I hate UPS or I hate Fedex"
Bottom line - every company have faults noone is perfect. I have had bad experiences across the board from all three. As a small business owner - alot of descions i make are based off the bottom line - if any of the three can same some money - thats who i used. Therefor i have used all three on different occassions. I have tracked - trended all the bad and all the GOOD things that have happened with these companies.

DHL actually comes ahead overall.
FEDEX best service - most expensive. No flexibility
UPS - I dont have many good things to say except the freight gets there.
DHL monst flexible and cheapest overall.

DHL actually saved my ass and went above my expectations in some situations.

Recommendations - work with the people you are talking too on the phone. Ask to speak with the station or wherever your shit is.

Dont be a dick - learn to work with people and stop acting like a child. I understand your precious IPOD or XBOX or whatever isnt where its supposed to be and your upset - but, if you try some common kindness- you would be surprised.

Guys - what did we do before the over night companies exsited? We live in a world where instant gratification has become the norm - well take a step back - go outside and take in some fresh air and smile - you could be dead.

Aight, have a good one.

Walt

I LIKE DHL BECAUSE THE DRIVER ARE ALLWAYS RUNNIG. UPS,FEDEX,USPS ARE SLOW THEY ALLWAYS WALK TO DO A DELIVERY AND THAT IS NOT REAL SERVICE................

I HAVE MY OWN BUSINESS AND I ALLWAYS SHIP WITH DHL BECAUSE THEY ARE ALLWAYS THERE FOR ME.....ALLWAYS ON TIME THEY NEVER FAIL..I THINK ALL THIS PEOPLE THAT SHIP WITH UPS,FED EX,USPS ARE SICK IN THE HEAD.......FOR EXAMPLE UPS CAME OUT IN THE NEWS SHOWING THAT THE DRIVER WERE STEALING PACKAGES....AND WHAT KINDA OFF SH4%$*% IS THAT...AT LEAST DHL DIDNT COME OUT IN THE NEWS.....I WILL ALLWAYS SHIP WITH THE GUYS IN YELLOW....HELP ME LIL BILLY.....

What the F? Two times I have paid a premium for DHL's so called "Next Day Service" The first time I had flown from Tampa to Cincy, OH to do a business presentation; I had an assistant overnight me some materials that were not ready at the time my flight left. They were taken to the shipper at 8:00AM on Thursday, they were sent Next Day 10:30 guaranteed air. Friday rolled around, no package by 10:30, then noon; still no package, 3:00PM, I had to leave to give the presentation WITHOUT the pertinent materials... The customer service representative apologised profusely, and said the package would be delivered Monday... Paid for it to be delivered Friday morning, what the hell is Monday??? The package was in Wilmington, OH on Friday; not that far from where I was. Monday comes and goes, no package!!! Tuesday, I have to fly back to Tampa, the package is "out for delivery"; I tell the so-called "customer service" rep that I am about to be flying back to the origin of the package. She offers to ship the package back "free-of-charge"; I tell her "no thanks", I don't really want to wait another week to get the materials. Finally they contact the driver who has the package, he met me at a White Castle on the way to the airport. 5 days on an overnight, I vowed to not use DHL again...

Fast forward to this past Thursday 4/5/07, I purchase a fuel tank for my boat as I discovered mine to have a significant leak. I am entered in a fishing tournament with a couple of friends; we paid a $500.00 entry fee. I paid $82.00 for "overnight delivery" so I would have the tank on Friday, and get it installed Friday evening. Guess what... The seller used DHL; guess where the package was last seen... Wilmington, OH! Once again, I call customer service, they tell me the package is "in transit" they are expecting it in Saint Petersburg Saturday morning. At first, the guy tells me that it cannot be delivered until Monday. This is not what I want to hear; he then says he will note the shipment with a "hot ticket" which means it will be shipped to me as soon as it arrives at the terminal. I just got off the phone with "customer service" who told me that they are unsure of just where the freight package is; it is "in transit" and will not be delivered today, but should be here on Monday.

Second time using DHL's "overnight service", second time no package... What is the deal? If they don't make the overnight deadline, do they just say "screw it" and put it on regular freight??? This is complete BS, DHL SUCKS!!!!!! BOOOO!!!

I work for DHL and I can say that I can tell by reading some of these posts (as frustrating as it is), 50% are more than likely DHL error- and 50% are shipper error- or just uneducated shippers/buyers. I scrolled through quite a lot- I saw somebody post a series of clearance delays, blaming DHL. I saw many people blaming DHL for undelivered Valentine's Day gifts. I guarantee there are many who don't understand what a "remote" delivery area is- or that there are size and weight restrictions. Occasionally, packages are "bumped" from flying and meeting service levels because of the lack of space. You can't fit 10 lbs of shit into a 5 lb bag- so the correct business decision is to leave behind the largest item(s) so that more shipments will meet service.
Let me clarify a few things:
DHL cannot control customs- clearance delays are just that- customs issues (more likely than not because the shipper didn't ship correctly).
Valentine's Day was a disaster- solely because of the weather. UPS was able to make SOME deliveries to SOME locations, as was Fedex. DHL was in the same boat- we met service levels on some, and the weather prevented the rest. Our main hub is located in a totally different region than the competition- sometimes, weather has a bigger impact on DHL. Sometimes we look like heroes when ice storms hit Tennessee(Fedex) and/or Kentucky(UPS)- and not Ohio. I can honestly say that the Valentine's weather had a much larger impact on DHL than UPS or Fedex.
As far as the folks who don't get their next day or 2nd day packages on the day they are expecting it, I'm guessing in some cases it's because they are located in "remote" areas- or zip codes that don't carry the next day by noon guarantee- or 2nd day guarantee.
Most times, there are legitimate reasons why shipments aren't delivered on time. However, there are many times when we at DHL make mistakes. I'll be the first to say it is very frustrating to call a customer and let him/her know that something very important will be delayed. But it's the nature of the beast.
DHL's service trends anywhere between 96% and 98% (oddly enough, this is the same performance % UPS and Fedex works to achieve as well).
DHL moves 1 to 2 million packages each night- do the math; 2% to 4% is going to amount to a lot of unhappy customers.
Compare that to UPS- who fails 2% to 4% of the time as well. They will move 5 times the freight, which means many more fails. Why does DHL get such a bad rap? Brand forgiveness. UPS is "allowed" by many people to screw up- as is Fedex. DHL is the new kid on the block to many of you- and we don't seem to get that same consideration.
To those who have been treated poorly by anyone associated with DHL, that's a shame and I apologize. There are many, many more like me- who care and work hard to ensure customers are taken care of each and every day. Just like most larger companies, DHL has employees who don't care- and don't work hard to satisfy customers. Unfortunately, even some of those DHL "employees" find it necessary to post negative comments on this site. If you don't like it at DHL, then quit. I'd rather have people working for and with me who want to be at DHL.
To everyone else: DHL is around to stay. Yes, we need to work harder to get better in just about every way. The vast majority of our customers, shippers, consignees and employees are happy and satisfied. I'm proud to work for DHL.

There are MANY, MANY misperceptions on here. I think the intelligent people can read between the lines. I have yet to read a post where somebody had the balls to come back on and admit that the shipper actually made the mistake- or that there really was an attempt made. Trust me- this is where the misinformation starts.

We screwed up yesterday, today and we'll screw up tomorrow- don't take it personally. I sincerely hope when it happens to you, somebody from DHL takes responsibility and is honest with you.

F**k you all i work for dhl and your all idiots, 1 bad experience and you think we all suck. Have you never took a jumper back with a hole in it and complained (1 bad stitching mistake) and i bet you've shopped there again you losers.

Just wanted to pipe in. I was advised that DHL was the best when it came to shipping items.
I went with the advice! I found that they are not only incompetent they ruined a good portion of my shipment by placing the heaviest containers on top of small boxes.
They ruined s good portion of my glass and ceramic items and these items had to be thrown around as if they were rocks because they were packed well with a lot of newspaper and bubble wrap.
I will be sure to spread the word not to use these assholes for any kind of shipping at all.It's no wonder they are having a hard time to survive.Their drivers don't even have cell phones.
I would choose UPS over this courier any day at least UPS drivers have phones and respect your items.

An extrenely pissed off DHL EX-CUSTOMER!

Well, a company shipped our sink cleaner by DHL. First DHL got the wrong address in their system even though the company had it right. Then we sat all morning waiting for the package in front of a BIGGG picture window next to our door. No package. We look it up on their tracking and it says Delivered to Front Door. IMPOSSIBLE!! No truck and no human ever came to our house!!!

Well Davids post says it all. If he is an example of a good customer service reply...then there you have it!

I have a 1 million account with DHL, whe I had I m cutting it off. Reason, promise but nor performance, Customer service had long way to learn from the other guys, and MOST IMPORTANT DHL NEVE BILLS YOU CORRECTLY and service failures are always "other People or Wheather Problem" here is the ADVISE DO NOT PAY DHL, let them fix your invoice, do not be affraid of collections or whatsoever YOU HAVE THE RIGHT TO BE BILL CORRECTLY UNTIL THEN DO NOT PAY A PENY, any court will back you up on this.

I recently was expecting a return from DHL (and yes they suck) and they couldn't even find my place (its not hard and with GPS nowadays they have no excuse) So they decided to drop it off at my fathers office. Never told me where they dropped it off (there crappy tracking system online lacks a lot of info such as the address of the final destination)

So i'm running around like a chicken with its head cut off because someones name I am not familiar with had signed for my package and it sure didn't come to my house. Then after all the tech support crap the last person to call and tell me where it was could not speak well and was hard to distinguish what she was saying.

They still even said they where not sure of the name of the place they left my package or even the address! The just told me its near such and such bank but did not have a. Gee that helped. Luckily I know of the location there where talking about and figured it was my fathers office. But that address was not on any of the shipping or billing info ever!

So some dumb ass worker of theres just left it there without notification and didn't even make a note of the damn address they left it at! I had no choice but to use DHL because thats what Logitechs return service shipped through. I will never purposely use these incompetent moronic fools again!

Youch, that's no good. DHL ought to have GPS trackers installed into their delivery vans. A friend does cigarette delivery and his company could afford it, why not DHL?

Hey, you bozos. those that spend time looking up websites to say a company sucks probably works for them and use anon. sign ins to rail against their bosses, yet still work their stealing the customers freight, sitting on their ass at 7/11 instead of delivering packages on time and use company vehicles for personal errands like picking up blow up dolls. Most of the errors are from incompetent writers and were "waiting the entire day by the door" except when they went in and took a big dump with the stereo on and didn't hear the doorbell ring!! get a life!!!!

DHL sucks so bad!!!!! What is that company's major malfunction? I mean, really, what the fuck is wrong with that company? How the hell can they still be in business?

Dell was "trying" to send me a computer with overnight delivery. It never came. The damn company never delivered it. Said I could go to their deport and pick it up myself. What the fuck? Why the hell would I do that? What the fuck am I paying for overnight service for?

I had those assholes send the part back to Dell and made Dell resend another through another carrier. Fortunately, Dell was on the line listening to DHl's bullshit and couldn't believe their ears. They are now "reconsidering" their relationship with DHL. In otherwords, they don't want DHL's greasy shit rubbing off on them and trashing their reputation.

Don't use DHL unless your want the worst service imaginable (like sending alimony checks).

Wow- Bill must really have some clout. Because DHL didn't delivery his computer overnight, Dell is now reconsidering it's business relationship with the largest shipper in the world. Bill- can you see if God can make me taller, better-looking and give me a 98 mile-an-hour fastball too??

Before you classless pieces of crap post how badly DHL sucks and spit vulgarities like they're going out of style, understand one thing: all shippers fail 2% to 4% of the time- every single night. I worked at UPS and I now work at DHL. Yes, there are differences- but both companies have lots of people who care and both have some who do not. You might be able to say that the company you work for doesn't have a failure rate and that you're perfect. Good for you. The shipping business is a different animal.
There is so much misinformation on here it's just laughable. And for the people who are so angry- what's wrong with you?? You want to put DHL out of business because we didn't deliver your flowers or computer or book on time??? Wow, get a life. Don't use us then. DHL will make mistakes- no doubt about it. I guarantee most of your "issues" are brought on by factors not related to DHL.
We will continue to get stronger in the US; we'll continue to maintain our business internationally; we'll lose some customers and we'll win some new ones- so go ahead, take your best shot and try to "ruin" us; we're only a 75 BILLION dollar company who's bigger than UPS or Fedex- keep wasting your time...

Do you really think that I was THAT angry if DHL just missed a day!? This was the THIRD time they were 5 or more days late on a US shipment in as many months. In addition, the computer NEVER arrived! They said I could pick it up at their depot. A delivery service that does not deliver. And you see nothing wrong with that?! By the way, I was so fed up I contacted a senior Dell manager (yes, I am connected - I am a senior executive as well) and asked him to listen to the bull DHL was spewing out. He could not believe his ears. Dell has had MANY complaints from their customers concerning DHL's performance and does want to associate the final leg of the delivery chain with a company that cannot provide the service ontracted. I even escalated the situation to the DHL's Office of the President. Three times. Nothing was done there either. Not a phone call, e:mail, or a simple acknowledgement.

Your $75 billion dollar company can quickly erode with continually poor service. From my perspective, DHL lost my business and several hundred of thousands from my company as well. By the way, there are many companies that were much larger than DHL (75 billion t'ain't diddly nowadays) that are history. The service personnel no only were incompetent but were rude and unaccomodating to a level I have never seen before. DHL definitely took the "service" out of service. Considering how many "I hate DHL" sites there are on the web, I would think that you would be concerned that your company has a real problem.

Here is how these assholes get around paying claims for damaged goods! I figured I'd share it. Took me a while to find this on their website.

Useful packaging tips for your peace of mind*
The Do's
Choose the size of the package according to its content. Under-filled boxes are likely to collapse; overloaded ones may burst.
Always use high quality materials for your shipments. Consider strength, cushioning, and durability when selecting your wrapping supplies.
Choose boxes made of corrugated cardboard, with good quality outer liners. Use heavy-duty double-layered board for valuable items.
Make use of cushioning materials, especially to stop your packaging contents from moving.
Use strapping, when suitable, as a good way to seal and secure your box. Use strong tape if a strapping machine is not available.
Put fragile goods in the centre of a package; ensuring they don't touch the sides. Your item should be well cushioned on all sides.
Ensure liquids are stored in leak-free containers, packed with a lightweight, strong, internal material (for example, Styrofoam) and sealed with a plastic bag. Always remember that bad packaging may cause damage to surrounding items.
Seal semi-liquids, greasy or strong-smelling substances with adhesive tape, then wrap in grease resistant paper. Always remember that bad packaging may cause damage to surrounding items.
Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fibreboard box.
Use "arrow-up" label for non-solid materials.
Repack your gifts properly. Many goods sold in attractive packaging may not be suitable for shipping.
Use triangular tubes not round tube-type cylinders to pack rolled plans, maps and blueprints.
Remember always to pack small items in flyers appropriately.
Protect your data discs, audio and video-tapes with soft cushioning material around each item.
Complete the address clearly and completely, using uppercase letters when handwriting labels to improve readability for DHL personnel.
When shipping sharp items, such as knives or scissors, ensure that you fully protect the edges and points. Heavy cardboard is suitable for this. Fix the protective material securely so that it cannot be accidentally removed in transit.
Always use cardboard dividers when sending flat, fragile material (such as vinyl records).
When re-using a box, remove all labels and stickers. Ensure that the box is in good shape and not worn out.
The Do Nots
Do not use bags made of fabric or cloth.
Do not over seal your package. Remember that all shipments can be opened by customs authorities for inspection.
Do not use cellophane tape or rope to seal your shipment.
Do not consider "Fragile" and "Handle with care" labels as a substitute for careful packaging. They are only appropriate for information purposes.

* Please note that DHL will accept no liability for the packaging advice it provides. The customer remains responsible for ensuring packaging is adequate for transportation.

This pretty much releases them from any damage unless they re-package the items themselves which cost $$$$.

Will make it short and simple. Sent a package to Barbados it ended up in Dhaka Bangladesh. DHL IS THE WORST !!!!!

We use express couriers on a daily basis to ship products both domestically and internationally. Over the years have used FedEx, UPS, US Postal Express, TNT, DHL, Purolator...you name it we've probably used them to ship with for ourselves and for customers requesting specific couriers. DHL by far has been the more unreliable, underhanded, and most difficult to sort claims with (which there were many). We used to have a DHL account for about 3 months because they offered some pretty good rates but dropped them after problems occurring over and over and over (many many late deliveries, lost packages, misrouted packages, over-billing, damaged packages, etc.). About 64% of the time we had a problem with DHL service. It was really unbelievable how bad this company was with our shipments. Don't get me wrong, we've had issues with about every company we deal with due to the number of packages we ship but it's a rarity (1 or 2 times out of a 100 or less). With DHL it was just about every other package we sent. Too much frustration trying to track down packages that got lost or floated around the Wilmington sort facility for a week or two before it ever left. Overnight deliveries turned into 5 day to 2 week deliveries. Packages sent to Europe ended up in China or other countries before having to be rerouted again. Can't even remember how many times they tried to overbill us. Double bills, trying to increase the weight on packages was horrible. Our product is 1.2 pounds. We always pay for 2 pounds. Over and over and over again, DHL would try to bill us for 5 pounds, 7 pounds, 8 pounds, and one time even 11 pounds. I guess they think people don't pay attention to their bills. Trying to get the billing resolved was just about impossible. Of course we no longer use DHL but sometimes have customers who request it and use their own shipping number because they have a good rate. We comply with their request but advise that they must deal with DHL direct for any problems. We track the package for these clients and yes indeed, we see the same old same old. Delayed packages and overbilling on the weights once DHL does their "official" reweighing. We're actually really surprised that this company is still in business.

Having used their US predecessor, Airborne Express, we never had this many problems with them. They were slow sometimes but since DHL has taken them over, they are absolutely horrible.

If you choose to use DHL, we suggest you follow a few steps:

1. Don't ship anything that MUST be there on time. Sometimes it makes it there on time, sometimes not. Sometimes it gets there early in fact but MOST of the time it is late so be prepared to have your package or document delayed by a few days domestically and if shipping international, expect about double or triple their stated delivery time.

2. Write your Airway Bill number EVERYWHERE on the package. On all sides, on the inside packing if there is any, etc. They lose a lot of packages and will say that the AWB must have fallen off. Save yourself from hearing that excuse and write the AWB all over the package so that that excuse cannot be used to justify a lost package.

3. As soon as a package shows up on the tracking system, look at the weight and make sure it's correct. If not, call DHL and try to get it resolved before they deliver it to you. Ask for a reweigh at the destination station before you get the package. DHL was famous for trying to add weight to our packages and then bill you more. Really pretty pathetic attempt to generate income for really substandard service.

4. Check the tracking often and do not accept substandard answers from customer service. If you see a package "in transit" at the sorting facility for any length of time, start calling and put a trace on it immediately. Make them dig it up from wherever it's at. Many many times a package of ours was held up at the sorting facility and when we called they said, "oh everything is fine and it's on it's way". Of course it rarely was. It would sit there for another 2-3 days before we really started harassing them and put a trace on it and then it would show up again on the radar. If you see your package at Wilmington/Clinton sorting for longer than 12 hours, start calling and demand a trace to make sure you get your package on time or get it at all. Yes it's a pain in the rear but it's par for the course with DHL.

In summation, if you choose to use or must use DHL, be vigilant and stay on top of your shipments. It's a full time job making sure you stay on top of them and even then, disappointment and frustration are part of the package with DHL it seems.

We don't endorse using any particular courier service but can say that in our experience, DHL was definitely not one to choose it you need reliability or any measure of service. It's really the worse one by far that we're seen.

Having used several compaies in the UK, I can say DHL have provided the best service.

I would say Parcel Force or Farce as it is often reffered to often mess up in our distribution area.
Prior to moving from Castleford to Manchester I had no problems with Parcel Farce.

I suspect this is due to the staff at the individual depots, some care and some don't.

As a result of problems with every shipment with Parcel Farce I request all deliveries to be shipped by someone other than parcel farce, I have even changed suppliers for some items as they would send via some oe other than Parcle Farce.

I would even go as far to say I may use Parcel force if I move to another area, and see if they are as bad.

If people are responsible for the mistakes and they keep making them, shouldt the compay sack the people and employ more reliable ones?????

Here is what happened to me... I came home to find the sheet that says the delivery guy was here, but nobody was at home... so i immediately call DHL canada and talked to the csr and inquired if i could pick it up. She said no, but the delivery guy will try again tomorrow. I guess the delivery guy still had it in his van and didn't go back to the depot yet. Tomorrow came and gone with no parcel... call again and talked to a CSR who said its on hold at the depot. Apparently, the guy didn't even try to redelivery although they said they would! Then i said i wanted to pick it up... csr said they close at 8:00PM and i couldn't make it there in time (a 1 1/2 drive) so she said, btw, we are open tommorrow (Saturday) from 8AM to 2PM. GUESS WHAT happens... I drive there on Saturday morning and the place is CLOSED. The security guards there were picking there butts and wouldn't do anything... even let me talk to somebody inside! I go home... go online and schedule for them to delivery the parcel to me on MONDAY. DHL doesn't show up on Monday... call DHL Canada again, and said what is going on? CSR says the parcel is ON HOLD at the depot and the earliest they could delivery it was Wednesday! Where was my 3 attempts at delivery and why is it on hold for pickup. I never said I would pick it up. With NO FAITH in DHL and Pissed off about everything I drive up there to pick up my parcel and they overcharge me on duty... a $150 video card is valued at $576, $43 in duty! FXXX them... DHL never again. They haven't done anything right! Incompetent staff and GREEDY COMPANY with no sense of customer service. Do the right thing and pay a little bit more with Fedex, because you will eventually save money with less complications and costly pickups or wait times.

DHL rock's! If you look at the actual #'s for all 4 major carriers given by independent companys DHL get it there better than any of them. You are all just pissed of that you had a bad experience with DHL, so you say they suck. When you have a late or lost shipment using one of the others, then you will be on some site saying they suck. I have been shipping with them since they where Airborne Express (8 years)and had a problem maybe 3 times and they always resolved it. Shit happens sometimes, but it can happen with any of carriers. Stop your bitching!!!

voice of reason , you may be right about DHL being very good in many countries, but they SUCK BIG TIME in the US. Airborne Express was nearly bankrupt because of the criminals running the company, and when DHL bought it, they made the mistake of keeping the Airborne criminals running things and that's why the US service continues to suck. And Airborne had the worst service when it was standalone - it was the joke of the delivery business.

James Carlos,

I sell for DHL and take your comments personally. I represent DHL every day and bring in new business that is having rampant service issues with UPS and FedEx. That being said, if we were run by criminals and service sucked - why then is DHL growing at an exponential rate here in the US and solidifying our majority of the market globally? My customers already know the answer to that question. And I'll guarantee that by the end of this year, there will be even more customers I've brought on board who are tired of getting beat up by FedEx and UPS.

I ordered a Dell item. They attempted to deliver 3 consecutive days. They left 3 paper slips with a Waybill number. I called them to ask where I could pick it up, and when. They said that they would call me as soon as the package was ready to be picked up. Waited 9 days, but they never called. I had to call them back to ask them where I would pick up the package, and when.

It is not that bad. Only you have to follow up with them, or otherwise you will never know about your item.

DHL sucks big time the worst company I have ever had to deal with. Its so hard t find some one who knows what is going on or even knows how to do there job right. I really can't put all the blame on DHL; I am to blame to for using them.
I first shipped my package to the middle east they told me 2 to 3 days it was very important document of course it took 2 weeks messed up all my plans know I had to get those documents back I wasn't going to use dhl but my account rep assured me there would be no problem. He guaranteed that it will take 3 days. Package was shipped Monday 5/22 and promised delivery on Thursday or Friday of course nothing I called Friday and when I say Stupid they have some really stupid people working there .They told me they had a delay and it would get there Tuesday because of Memorial day ,nothing on Tuesday or Wednesday or Thursday then they figure out that they don't know where the package is and worst part is every time I call they stupid employees tell me oh we are going delver tomorrow I guess so I can leave them alone. know I have passports in those documents if I don't receive by 5/4 I loose 5,600 worth of airline tickets ,sucks big time to them they don't care. If anyone wants to get rid of something and make sure nobody finds it be sure to use dhl there good at that .dhl sucks

to "Erik": DHL in the US is only getting business because they low-ball all the shipping rates. However, you're right about the company doing well with growing the volume of freight, even though the corporate criminals running the company continue to lie and tell its employees that the company is losing money.

The DHL sales people suck big time, always lying to their customers about what can be done for them. I know of many former DHL shippers who had numerous complaints about their sales reps, and in addition to having unreliable service, that's why they went back to UPS or FedEx - at least those companies have superb service that can't be beat.

DHL needs to get rid of the Airborne Express criminals who are running the company and get some honest people of high caliber who actually know how to run a business efficiently and reliably.

DHL will never be a big player in the US - it will always be 4th place, behind UPS, FedEx, and the USPS.

DHL-US is actually being run by executives of the former Airborne Express, and they really don't care about the customers. The only thing they care about is how much they can steal from the company by their misappropriation of funds.

DHL charged me express and I did not authorize any express shipments. Cost me 295.00 for shipping a 250.00 item!!!!!!! They are done. I canceled my account immediately.

DHL sucks! They claimed that they delivered a package to my home. What's F'ed up is I was outside my front yard during the time they said they "came". I called DHL and they told me they would have the driver came by a noon to show us where the left the package. What I got instead is a phone call back at 2 saying "our driver delivered it and that's it." They are the worst company next to DirectTV I have ever dealt with. DO NOT USE THEM FOR ANYTHING!! THEY STEAL, THEY LIE, AND THEY DON'T CARE! Something has to be done.

OK... Let me first ask whay is the meaning of "Trace Init"!!!

On the other hand, let me SAY ALL OF THE THREE SUCKS

UPS.. lair drivers... idiots...etc

FEDEX... They didn't deliever my package on time causing my $15,000 loss!! then they were very nice to offer to refund my shipping cost (about $19), like 0.1% from my loss?!... that is OK, but I am still waiting for the cheque since last November?!!

DHL blows. They lose my package, speak rude to me on the phone and act like total butt nuggets. F DHL, UPS or USPS for god sakes. DHL is by far the worst company i have ever seen, other than comcast.

Again sitting here on a Friday when i should be on my home waiting for DH(hel)L. Should have been here an hour ago, I'll call, but we have a window pickup and they like to tell me I'm wrong.
The problems start when you franchise out your business like its a McDonald's. Plus you figure that FedEx or UPS employee 300,000 people in the US, compared to DHL's whopping 21,000. Oh well another lovely day in paradise.

I googled DHL sucks and came upon this site. Perhaps I can help people understand why they have so many problems with DHL express (DHLE). DHLE is a contractor based wing of the DHL corporation. They handle express shipments up to 150lbs, but their pricing model sucks beyond that. Drivers are contract workers, not FTE's and the corporate side is very heavily unionized. This is the reason that DHL hasn't merged into one company. In my job, I hear the horror stories every day and they are logged and forwarded to upper management every day. I myself have been a victim of road rage by a DHLE driver so I understand the frustration. I have forwarded this site to my supervisor and we will sort through the horror stories and will do our best to get to the bottom of the issues. Please Email with specific problems and include company name, contact information, and details of your problem with dhl.

On behalf of DHL, we apologize for any inconvienience you may have encountered

DHL is so incompetent!! i paid for a new laptop on frys.com and they didn't specify who the carrier was, but it was supposed to be overnight. i was okay with that. they picked up the package from the warehouse and it made it to their ohio plant, and tada it was placed on a ground truck from there to califonia. (one day? i think not!!)

i called and actually had a nice lady tell me what happened, and they actually took 100% responsibility for it. NO SHIT! i don't work there, it's not possibly my fault lady... anyways, after reading the horror stories from you guys i hope my laptop makes it in one piece sometime this month. 5 days for an overnight package, wow. what a company you guys run!!

DHL is by inferior to UPS, FEDEX and even normal post such as USPS and Canada Post. I have known about DHL for a long time and have never really used them except for when my part-time job needed stuff shipped fast and since their head office had a deal with DHL, everything was shipped with them. Recently I bought a textbook VIA Ebay that was shipped by DHL and after this I will never deal with those dumbasses again. First of all I realized that thru web-tracking they had some address issues, so instead of them calling me, I contacted them after 3 days. They than said that the issue was with a buzz code which i wasnt sure of, but i told them that their is a computer system in my condo lobby all they have to do is find my name and the buzz code was there...the system is very straight forward. I also said if i wasnt there, that I had authorized condo security to sign for my package. DHL tells me that my shipment will go out the next day. However wrongly I had to keep calling them for the next 3 days and the same issue would come up and the customer service lady tells me that its hard for the driver to find a buzz code which made me think what kind of idiots do you have working there. I made them aware of the fact that I had deliveries done many times by others such as fedex, ups or normal mail and I have never had such an issue. After realizing no matter how much you explain things to the customer service it is as if they were idiots, i decided to pick up the package from the depot because i could not deal with their stupidity anymore. ALL I CAN SAY IS ... NEVER DEAL WITH DHL UNLESS IF YOU LIKE YOUR TIME WASTED

The management at DHL could not run a lemonade stand if their lives depended on it.
After tracking a very important business package online and stating that it was out for for delivery, I decided to take the day off work solely so that I can be at home and sign for the delivery of this package. Without saying anything new, the package never made it. I called customer service and they said they didn't know why it was not delivered but that it would be delivered first thing the following day. The following day, the online tracking stated the same message "out for delivery", so I decided to take another day off from work for the same reason. At $400 a day being off from work, this package is costing me a heafty price tag. Again, package is still not delivered and had to call customer service 6 times to receive 6 different stories. Tomorrow will be day three, and if I don't get it by tomorrow, it's not worth the $1200 that it cost me to be away from work for that long. I AM DISGUSTED BY THE INCOMPITENCE OF DHL!!! NEVER WILL I DEAL WITH THEM AGAIN!!!

You are all scaring me now.... . i have a shipment using DHL... Hope all these comments are a bad dream !!!

DHL blows, sucks and all the above. I had a computer and moniter coming from DELL. The computer arrived but no moniter. Looked on the tracking website and it showed checked in at the Arlington TX location at 7:36 a.m. When the driver dropped off the computer she said she did not have the moniter. I called DHL's 800 number and they said I could pick up at Arlington location in 1 hour. I arrived at 2:00 p.m. and they knew nothing about me coming to pick up the moniter. They started trying to locate it. 2 hours later after no luck I asked to talk to the manager. Some biffone comes to the desk and said they are looking for it but could not find it because they had a lot of freight there......DUH. I waited 2 more hours and no luck. I had to ask for the manager again. Again he comes to the desk and said "We are still looking for it". I talked to several other workers there whom all indicated that if it has not been found yet, then it is probably stolen. They even stated "We have a theft problem here". 2 more hours passed and nothing found. Now I have to call back tomorrow.

You think you have it bad from DHL! Think of this, bout a box of checks online from a company I have used for years.Tried to get overnight. When they didn't get here I just thought ok late.So I call and they say it is in Nashville TN and should get here.OK with that.About 10 min. later a Detective calls from Memphis and said that my box of checks was stolen and they have a theft ring in DHL Memphis hub and I was not the only one they have jacked for checks.
Just great right! Now my Identity is gone.She has wrote 1,000's of dollars on me.And has a ID of her with my info. JUST F____ING GREAT.
P.S. If any one hears a class action suit for this blog back....

I have used DHL three times to ship heavy packages for ebay to save money. The first time I was quoted 29 dollars to ship ground, my credit card was charged 86.00 they said they shipped air by accident. It took two months and 10 - 15 phone calls. T
The second Time I was quoted 26.00 and was charged 54.00 I did a credit card complaint faxed the paper work to the cc company and received a refund within a week.
The third time, same type of overcharge, I was told that an investigation would take three weeks and I will be notified. I asked them how it was shipped and what the eight was and all was as I ordered I am just going to call the credit card company to get a refund but and tempted to wait to see what there lame excuse they have for this overcharge.

I wish Dell didn't use DHL to ship. 3-5 days has become almost two weeks. My computer has been sitting in their local facility for almost a week for no discernable reason. Delivery was due today, but the local station "got confused", I was told. Now I get to wait around another day...

UPS > Fedex > Courier pidgeon > Courier monkey > DHL.

That ladies and gentlemen is the commercial parcel/logistics heirarchy. UPS FTMFW everytime!

i ordered a bike engine kit from kings motor bikes and they ship with dhl. well i did the tracking and it said delivery on 10/26/07. well that day came around and it wasnt here. i tracked it again and it was still in Atlanta Georgia. far from massachusettes huh. well then i had to wait for the whole weekend so now its 10/29/07 and it says with delivery courior so i called dhl and they said its supposed to be delivered by 3pm today that is in 5 minutes. so well see if it really gets here.

You don't even have to put in DHL SUCKS in google, but just puting DHL in google is enough to see how terrible they really are. Just about every single forum post you see on the company is a horror story. I will never use them for anything.

jen k said:

I once ordered something from a surf site. This site ships with dhl, and there is no alternative shipping provider. I came home to find that I had missed the package and to find a notice on my door. No biggie, but later that evening i called the number on the notice to find out that unlike ups there would be only one more delivery attempt for a total of two attempts and then after that the package would be sent back to there headquarters for me to pick it up, still no biggie, but when i went to locate the headquarters they were returning it to I found it was more than a 2 hour drive from my house. That is ridiculous. what kind of delivery is that? I did not choose this incompetent shipper on purpose, but if you decide to buy something from a website before you do check and see who their shipper is. Dhl also likes to leave packages at mailboxes, even shared mailboxes right on the groud where anyone can take it. yet they can not leave a package at my doorstep. beware!!!!

I work for the Spanish office of my company (a broadband co.) and we have a contract with TNT. Invariably TNT cannot be bothered to come and collect a shipment (can take days) - and customer's can't believe it.

Customer in France is jumping for his stuff and TNT , again, can't be bothered to pick up a 4 box 30k shipment. So, in desperation we ring up DHL. The guy turned up real quick and got us out of a hole.

Ten minutes later TNT finally appeared but that is another story...

Next day I checked DHL's tracking and found that out of 4 boxes only 3 had been scanned. I phoned them and they told me not to worry but they'd check anyway to make sure all the boxes were in transit.

During the week the number of boxes "in transit" varied on the online tracking from 3 to 2, to 6 but only 3 ever had a "licensePlate" - a scanned in reference number.

I made another three phone calls and each time they promised to call back - once they said they'd been unable to get me on the phone -lies as the phone is always with me and I'd had no calls.

On the friday the shipment arrived in France but the customer didn't tell us until today, tuesday. A box is missing. I checked the online tracking which still shows 6 boxes out for delivery for last friday.

The box that is missing is a 1m x 1m x 13cm box which you can't just put in your back pocket. It has vanished between being unloaded from the van and being scanned in at the local depot.

Another phone call to DHL and they say the reason they haven't called me back is because they have nothing to tell me!

I can tell this is going to go from bad to worse.

Last Thursday morning, DHL attempted to deliver two boxes to my office. I was not yet in, and got the notice that said they would attempt again the next day.

On Friday, I was in early, and stayed until 4:15pm with no delivery happening, when I then left.

On Monday morning, I called DHL customer service who informed me that an attempt had been made on Friday at 4:35pm. No notice was left on my door. I was told that the packages were out for delivery. I stayed in my office until after 5:00pm, but nothing was delivered. I called their office, but could only get voicemails with no live operators.

Tuesday morning. Came into the office early. Checked on DHL website for status of delivery. Said it was out for delivery again, but no estimated time of delivery. Now 5:49pm. No delivery made, even though I checked the website again and it was updated to state that delivery was now scheduled for 5:03pm (45 minutes ago).

DHL sucks big time. If I conducted my business in the slipshod manner they do, I would be working at McDonalds frying french fries. DON'T USE DHL

r.

On Monday, I was in the office all day long, and no delivery attempt was made. I ca

Last year I made a few comments concerning what a migraine it was dealing with DHL. Well, they're at it again. It seems that NOTHING had changed or improved despite my numerous complaints to DHL and the one formal complaint I filed with the BBB. Either the same numbnuts delivery person is still working the same route, or there's yet another disgruntled lowly worker who couldn't care less about doing the job properly.

This time, however, it was my roommate who was on the receiving end. Again, it was one of those important, overnight packages. Since he was going to be at work, he asked me if I could be around to sign for it. I waited for several hours within a time frame when DHL allegedly swings by the area. No one showed up. In the early afternoon, my roommate came home on his lunch break and asked for his package since, according to the tracking website, it had been signed for and delivered. As it turns out, that was true. But the idiot deliveryman dropped the package off at the WRONG ADDRESS! We live in an apartment complex, but not even the mail carrier bungles up wrong addresses like this.

To make a long story short, my roommate called DHL to figure out where his package was (after the proverbial being put on hold for a very long time) and that's where he discovered the mis-delivery. Apparently, he's had very bad experiences with DHL in the past as well, based on our conversation.

How can this company stay in business? I ordered a Dell monitor, got notification of shipment and told it would arrive in 3 days. The third day passed and I checked the tracking info. It said delivery was attempted but no one home. Wrong. I was home but no one came to the house. DHL said delivery would be attempted the following day. That day I saw the DHL truck drive by without even slowing down. What the hell is going on. This time tracking info said "need address info". WHAT??? I looked at the shipping info and it was correct. Another call to DHL just resulted in customer service sending a notice to the local office. They would not give me a number to the local office so I could call them direct nor are they listed in the phone book. YFC Why would any company, especially one like Dell, use this bunch of yahoos?

I feel like I'm on an episode of Punk'd. I used DHL for a package I had ordered for my personal enjoyment. Just some stupid little Nintendo DS thing. I can't imagine using this company to rely on to have buisness needs met. I ordered just some stupid thing, but I figured I'd pay the extra money rather than using the US Postal Service. The days go by. I check the website. Apparently they tried to deliver it for three days. No note any of these three times, no phone call. I call the 800 number and go through their automated system. It confirms my package will be delivered the next buisenss day asks if I want a number to be called. I give it the number. It repeats it back, I confirm. My girlfriend stays home the next day so she's here. 2:00pm, no one has shown, I call. "Oh, someone will call you in an hour to see if we can get that delivered today." It dawns on me, and I ask what number. They read back my work number. I say no call my girlfriends cell, give them the number again. An hour goes by. No one calls her. I call back again. There's no record anyone was going to call me in an hour but they did try calling me a little bit ago. I ask what number. They read back my work number. First, I was sitting right there and regardless I have voice mail and there's no message and it's a direct line. Second, I had never given them my work number. They had to pull it from my last call. I say fine, they called this number instead, why didnt anyone leave a message? They answer I dont know, Ill have a supervisor call you in two hours. I give them my girlfriend's number. THey tell her they're going to send the package back unless I come pick it up in Bloomington (Half hour away). I call them. The person I speak to says she's going to contact shipping to see if she can get the package dropped off tonight still. It's 6:00 by now and I know there's no way they're going to have someone running at this time, but ok, fine. Sit on hold 15 minutes, it disconnects me. I call back. Finally I just say Jesus CHrist, I'll just come pick it up in Bloomington. The guy tells me its not in Bloomington, it's in Minneapolis. At this point I really do feel like I'm on an episode of Punk'd and all I can think of to say is, "Come on." The guy has to be joking. No joke. So I give up, fine. I'll go pick it up there. I make the guy swear to me 3 times that when I go there on Monday to pick it up Im not going to be standing at the counter with someone telling me they tried to ship it three times and haven't been able to reach me so they sent it back. He assures me that won't happen. So Christ, I give up, I'll just go pick the thing up myself and be happy to get it. Jesus Im questioning whether or not its a delivery company. Im half way conviced its a warehouse they ship things to and they call you and say yes, we've totally been trying to get a hold of you...but we didnt so you'll need to come pick it up. My God, this is the single most exhausting experience Ive ever had with a company in my life. What an absolute joke of a company. I also asked the last guy I had spoke with to have someone call me back and apologize. I dont care if he means it, I dont care if he's a jerk about it, I don't want him to offer me anything for free, they dont have to say theyre going to do anything for me, but someone is going to take the time out their day, like I took the time out of my day, to talk to me and tell me, oh yea, I guess they should have left a note one of those three days, or oh yea, I guess it would have been a good idea to leave a message, or oh yea, it says right here the you called the automated service and oh yea it confirmed your package was going to be delivered the next day. I'm sure I'll just end up writing another entry on here when I do go to pick up my package and they tell me they had to ship it back.

DHL sucks. They suck so bad, if I knwo a company will be using them, I will not order from said company.

Yes, have to agree, DHL are to$$ers when it comes to delivering mail. A mission to locate where your package is thru their unbelievably crap customer services. Anyway, they lost a package i was expecting to receive and couldnt locate it and wouldnt even refund. I have to use mail services and DHL is NOT one i ever use, even if they charged a quid for a 20k package anywhere round the world... Actually i could be convinced at that price, least u get what you pay for this way ;)

They are full of crap. claiming to have tried to deliver when i am sitting by the door waiting for them all day.

Memphis DHL SUCK

I am always having problems with DHL and would gladly pay to use any other carrier. DHL will frequently say package was delivered when it was not, attempt delivery and not leave a notice, claim they tried to call and do not. Avoid at all cost.

Ordered a couple of christmas CDs from Amazon Saturday evening, 12/16. Chose two-day shipping, saw that DHL was the shipper, thought "well, they're the new kids, they have something to prove". Well, they proved to me that they are not capable of keeping up with the Christmas rush. Expected delivery was 12/19, DHL website showed "scheduled for delivery" both 12/20 and today, 12/21. I bet I don't get it today, either. Called Amazon last night, they're refunding my shipping charge, as I could have used the free shipping and gotten the package no later than this. The Amazon rep said they have received "lots of complaints" about DHL recently.
Quoted that to the DHL customer service rep on the phone this morning, she said that "they could say the same thing about Amazon" and then hung up on me.
Pease, do not use DHL for your shipping needs. Leave it to the experienced professionals. DHL should consider a name change to DHB, as in Don't Hold your Breath!

DHL is an extremely poor service.
I ordered a Christmas gift from Amazon.Com and paid extra for 2 day delivery.
Amazon sent the package via DHL.
It has now been 4 days since the package was delivered, and I still do not have it.
I have tracked the package, and I see that it has made it as far as Charlotte, North Carolina...where it has been sitting for 2 days.
I only live 45 miles from Charlotte...and the package has been sitting there for 2 days!
I would actually drive to Charlotte and pick the package up myself, but I cannot get in touch with anyone from DHL in order to find out exactly where in Charlotte the package is located.
Regardless of what I do, I only get recordings when I call DHL.

I have also had trouble with DHL in the past.
When I have had items delivered by them, they have left them in my driveway at the end of my house where the items could easily be stolen by a passerby.

I will NEVER do business again with any merchant that uses DHL.

It is an awful service with a very poor customer service initiative.

Regards,
-Ward

I'm completely done with DHL. NEVER AGAIN! I've been sitting here all day patiently for 16 hours on a package that I had sent 2 day business. On their page it says guaranteed delivery by 5 pm the 2nd business day. 5 pm came and went and then I called their customer support. The dumb *** asked me for the tracking number, said "it's on the truck," and then hung up on me. No **** it's on the truck. Why's it not at my front door by 8 you incompetent fool?! I called back later after i had cooled off asked if it could be put on the truck tomorrow for saturday delivery. The woman had the audacity to tell me that if I wanted that done I'd have to pay extra and there was still no guarantee. Then I asked her about the 2nd day business guarantee. She said that it doesn't apply to weekends since it says 2 business days and weekends are not business days. At this point I was about to hit the roof, but I gathered myself and quickly regained my composure to explain to her that I understood that the weekend was not a business day but the 2 damn days since the package was originally sent were and that they guarantee on their page in writing that it will be there by 5 pm of the 2nd business day. She had no answer for this except to say that there was nothing she could do and hung up. I tried calling back but all the phone numbers on their web page give some message saying that due to the high call volume no calls can be taken at this time. If that was true, how are all the phone lines possibly tied up? liars

I was expecting a 2 day business package yesterday. It did not arrive as scheduled. I called later in the evening and was assured that it would be delivered today. The tracking had not been updated and still said "with delivery courier" for over 27 hours. This morning I made a follow up call at 9:45. I spoke to someone named Candice who told me that she was sorry but the package would probably be delivered between 11-4 today. I asked her if she expected me to wait for 12 hours all day like I did yesterday and waste my time. She said no but if I wanted to, I could make a 45 minute drive to their sorting facility and pick it up myself and that she gauranteed it would be there. I asked her how was that possible that I could pick it up in 45 minutes if they were going to deliver the package between 11 and 4. That would mean by the time I got to the sort place at 10:45 AM, my package would still not be on the truck. You expect me to believe that they can put it and all the other packages on the truck and make the first delivery in 15 minutes? Ridiculous. I then refreshed the tracking page and it finally got updated and said the package was with the courier again. The time stamp for that was 7:50AM. I asked the woman on the phone to check it again. She noticed it was on the truck. I got irate and asked her why on earth did she suggest that I go pick and promise that the package would be there when it was on the truck by 7:50AM. I told her to stop lying to me. If I did not refresh the page I would have wasted an hour and a half in driving time only to find that my package was not there. DHL is the worst. It's one thing to suck at your job. It's another thing to lie to cover it up. DHL does both!

I emailed DHL CEO John Mullen with a complaint, and guess what? He emailed me back:

-----------------
Dear Sir,

I am really sorry to learn that you have had difficulties using DHL’s services and I apologize sincerely for the inconvenience caused.

Can you provide me with more detail on the problem you experienced so that I can follow up to ensure that appropriate measures are taken to try to avoid this reoccurring in the future?

Thank you and I apologize again for the problems that you have experienced.

With kind regards,

John Mullen

John P. Mullen

Chief Executive Officer

DHL Express

Charles-de-Gaulle-Strasse 20

53113 Bonn, Germany

I am also having a bad experience with DGL completely messing up a shipment of mine. I wrote about it here:
http://supermomshealthandwellness.com/blog/supermom-says/who-wants-to-pray-along-with-me/

I was actually thinking about purchasing the dhlstinks.com domain, but I see you already have plenty of people here venting their frustration with this incompetent organization.

just today my package failed to be delivered.

the package first arrived on the friday, i was not home at the time. the paper they left indicated that the next delivery would be placed on the next monday.
i knew i would not be available then. therefore, i went online to reschedule the delivery to today, tuesday.

when i got home on monday, my brother told me the pkg had delivered, but they wouldnt let him accept it on my behalf.
i called and customer service guy and was told, there was nothing i could do about it, except hope that it would deliver on tuesday.

tuesday, this morning i called at 11am because the package was not on a truck. again the customer service was completely ineffective. i was told that they would not attempt another delivery, even though the delivery on monday was in error.

great.

now i have to go far out of my way to pick up a pkg.

what is the point of a website that takes half a week to process requests?

why have customer service (although there are nice people there) that CANNOT do anything?

and whats with that max 2 deliveries deal?

its great (not really, i guess) to see that i am not alone.

FIRST AND LAST TIME WITH DHL (if i can help it at all)

I just went to track on a package on DHL sent from Dell and saw a message saying Address DIRECTIONS NEEDED ... So after calling DHL The guy verified the courier could not find my address and if I could give them my phone number and get this.... GIVE THEM DIRECTIONS. I asked the guy is this a joke? your a shipping company....and hung up.

I ordered from a website for 2 items shiped overnight. One package arrived three days later, the other didn't arrive for 4 months! Customer service along the entire process told me that they had the package at their center and would be shipping it out the next day. Then I was told the driver must have lost it and to stop calling. It wasn't until I showed up at the shipping center and asked them for my package that I was told that it was on a truck on its way to my home. 4 months for an overnight package, and when I got it, the box was soaked, mangled, and covered in some sort of green fuzz. The electronics inside were ruined, but fortunately the company I bought from gave me not only a full refund, but a replacement for the item I purchased. I will NEVER use DHL again. FedEx is the only shipping company I use now because UPS sucks just as badly as DHL.

In November, my dad decided to get a new laptop for my mother and asked me to order it. I did so happily through Dell as I really like their laptops. The order was processed and shipped through DHL. Hmm, I thought. I've never dealt with DHL so this might be interesting. Tracking info was sporadic and of little use. The day the laptop was most likely to be delivered, I left a big note on the front door of my house for DHL asking them to put the package on the back porch of the house so it was out of sight. They left it sitting right in the middle of the front porch in full view of the public sidewalk 15 feet away with the Dell logo prominently displayed towards the street. It would have taken someone less than 3 seconds to steal the unit right off my front porch. Fortunately I was between work locations and was able to stop at the house and grab the laptop from the front porch before anyone stole it. I was angry and called them to let them know about it. They didn't care. Fair enough.

So now my wife's computer dies and she wants a laptop. Again I go to Dell and order a laptop, hoping they only were using DHL for the holiday rush because I know they also ship UPS. The Dell site was unable to give me a tracking number for a few days so I called and was able to get one. Oh no, it was DHL again. So I track the laptop and it shows passing through a DHL facility about 5 hours away on Monday the 29th. It is now Friday the 2nd and no laptop. I called DHL and they started a trace and said they would call me back in 24 hours. To their credit they did, but did not leave a message when I missed the call. I immediately called back and was told someone would call me back within a half-hour. Nope, no callback. A couple of hours go by and we call DHL again. Someone will call us back in a couple of hours after they do a "Dock and truck check" for the laptop. They ask me for the color of the unit, model type, serial number and such and I'm thinking "If you need this info to find a packaged laptop, there's something very wrong here." So a couple of hours go by and somebody does actually call. They can't find the package. They ask me if I want to wait until Monday to see if the unit magically will appear at one of their facilities or I can start a claim. I chose to wait until Monday. I will spend the weekend in fervent prayer they figure out what they were paid to do.

On a side note, I know someone who works at the airport the DHL facility is located at in my city. In December while it was snowing out, the DHL facility had a pallet of shrink-wrapped computers stored outside in the snow for a couple of days!! He vividly remembers it because as they ran their air operations every night they would point to the pallet of Dell computers sitting in the snow at the DHL ramp and wonder just how good that was for a computer. While the pallet was indeed shrink wrapped, they only did the sides so the top was open to the weather and they sat there with a few inches of snow sitting on them.

DHL - What a world-class joke. I heard FedEx is looking to buy out their US interests so that means the service will just get worse as their employees wonder if they will have jobs for much longer. They way they work, they shouldn't.

So I ordered a huge shipment of envelopes etc. from an online company... I didn't expect them to use DHL. They DID! and now for the second time using DHL, the same thing happened. They delivered it to the wrong address!!! Someone else (who knows who) signed for it... and Now I have to try to track this package down!!! The first time they delivered a brand new cell phone to someone else... when I went knocking on that persons door... they said the delivery was theres!!!! I'm so sick of DHL... DHL SUCKS!!!!!!!!!!

I worked (don't no more)at DHL in Wilmington Ohio, it does suck, people have no idea what they require of their employees. We are not allowed to take a break, smoke or get anything to drink from 1:30 am to 5 am. If we are caught doing any of the above (including using the restroom)we are repremanded. We also work in a building that has very little heat in the winter and no air conditioning in the summer. They tell you they are giving you raises, and sometimes you get them, many months later, sometimes you never get them. The work is very fast pace and strenous. A lot of the leads and managers yell at the employees and look down on them. You really feel belittled working there. Because of the way they treat their employees, they have trouble keeping good working people, so they bring in a great deal of temps every night. Therefore the job is getting done by people that have no idea what they are really doing, or care, the temps know they have no future there, and are there to just finish the job and get paid. They loose business due to this, and also exemployees that tell what they see when they are working there. I would never ever ship anything DHL.

I work for DHL & I get all of my packages out everday (on time) if a package is late it would only be because the package did`nt come down on the truck from jackson MS. As I start the route with a full truck & I end my route with an empty truck. Thanks

[site editor: jumping in here. I have no doubt that the majority of DHL employees are hard working, honest folk. This original post was a complaint about the management and policy choices of DHL corporate. I let everyone vent about their bad experiences, or their good experiences, but originally I was just mad that DHL corporate gave me the run-around instead of helping me find important papers]

IF THERE IS ANYONE OUT THERE WHO READS THIS PLEASE SHARE YOUR EXPERIENCE. DHL EMPLOYEE STOLE MY BOX OF CHECKS ORDERED FROM BANK OF AMERICA, PRINTED BY CLARKE AMERICAN CHECK PRINTERS AND SHIPPED OUT TO ME BY DHL. THEY HAVE WRITTEN THEM IN MULTIPLE STATES AND THIS HAS BEEN A DISASTER. I JUST WONDER HOW MANY VICTIMS LIKE MY HUSBAND AND MYSELF ARE OUT THERE, DEALING WITH ALL OF THIS, ALL BECAUSE OF A DHL OR CONTRACT DHL DISHONEST CRIMINAL EMPLOYEE.

DHL SUCKS. EMPLOYEES ARE BAD. IF THERE IS ANYONE OUT THERE WHO READS THIS PLEASE SHARE YOUR EXPERIENCE. DHL EMPLOYEE STOLE MY BOX OF CHECKS ORDERED FROM BANK OF AMERICA, PRINTED BY CLARKE AMERICAN CHECK PRINTERS AND SHIPPED OUT TO ME BY DHL. THEY HAVE WRITTEN THEM IN MULTIPLE STATES AND THIS HAS BEEN A DISASTER. I JUST WONDER HOW MANY VICTIMS LIKE MY HUSBAND AND MYSELF ARE OUT THERE, DEALING WITH ALL OF THIS, ALL BECAUSE OF A DHL OR CONTRACT DHL DISHONEST CRIMINAL EMPLOYEE.

I was one of the sales people let go yesterday.... The truth is that the company is so poorly run that it's a miracle it's still there at all. All of you with complaints are experiencing what even the biggest companies were dealing with... dishonesty, apathy, and disregard for the customers it serves. The company has too many levels of very inefficient management... underpaid and extremely overworked front line staff and back end systems such as billing and software that just plain don't work.

The sales people spend more time trying to fix complaints over billing and service than they do selling. They hire the cheapest help in the hubs and as contractors to save a buck. Who cares if it makes it's service commitment. It's going to get much worse moving forward because these layoffs are a token gesture to quiet down the money suppliers in Germany.

Do you really think that 600 employees even at 60k annual ( most make much less) apiece is going to dent 800 million in losses a year. It's just going to spread the people left thinner ... I received 10 calls from my customers today... some of my largest are already looking to leave them as it was me that bent over backwards to serve them. There were some people like me who care but they are becoming disenchanted and resigned to the fate that nothing will change.

I can say I am sorry to you all for what you have endured.. I hope your issues get resolved.. If it were up to me I would help you all.... As a last note I worked for FedEx too... they are much better to the customers but not much better to the people who work there... I am leaving transportation for good. Fight the good fight...

[Site editor: sorry you got laid off, you sound like you have a good grasp of the mismanagement situation at DHL. The business school response of layoffs after reporting big losses always befuddles me, it usually does little to address structural problems at a company. I guess it buys the executives time to 'turn the situation around', but usually just means the company is in a downward spiral.

Best of luck to you.]

This is my experience with DHL in Switzerland.
I ordered some goods from an Internet site (in Switzerland). The goods are shipped via DHL.
I work all day away from home, my wife works in the morning but is usually at home in the afternoons.
The day after my order, my wifes comes from work at 12.00 and finds a paper in the letterbox : DHL tried to deliver, blah blah, call this number to fix a new delivery date. She calls me at work, I call the number and am able to fix a new delivery date for the next day, in the afternoon (so that my wife will be home).
On the next day, my wife calls me at work again 12:00. There is an almost unintelligible message on our answering machine. After listening to it several time, we understand that the DHL guy tells us he can not come in the afternoon, so he will deliver in the morning instead ! Of course, when we get the message it is already too late and anyway we could not have been there to receive it. What is the use of fixing a date when they change it at the last minute ?
So I DHL call again. They now tell me that it is impossible to deliver to my home in the afternoon because it is "not on their circuit". So why did you fixed a delivery in the afternoon when I called yesterday ? Anyway, I ask whether they could deliver at the place I work, because our reception is manned all day long. They say OK, but to be able to change the delivery adress, they need a writen statement from me, like a Fax or an email. So they give me an email adress to which I must send my statement. I do so at once.
One day later, I receive an answer to email, stating that my request will be transfered to the appropriate department.
Three more days pass, no news. So I reply to the above-mentionned answer to ask what the status of my delivery is.
Three more days pass, no answer.
Eventually the parcel gets delivered at my work place. So it took DHL eight days to deliver a supposedly express parcel.

Since that experience, I have decided to never use DHLs services anymore. If purchase goods over the Internet, and at the check-out time the only delivery option is DHL, I just abort the check-out and try to purchase the goods from another merchant. Using our national postal service is maybe slower, but at least when they deliver and you are not home, they keep the parcel in post office closest to your home, where you can pick it at your convenience when you get back from work.

"DHL Sucks"

I live and work in Tulsa, and a few weeks ago we had a package pickup scheduled and we were given a confirmation number. When I made the pickup arangements, I told the automated system that I would stay at the office until 7:30pm to make sure that the package(legal documents) would be picked up that day. By 7:00pm when no one had come by, I called DHL to find out what happened. I gave them the confirmation number and they told me the package had been picked up and was on its way to Boston. I said this was impossible because the package was in my hands, that it was going to Ohio, and it needed to go out that night. After being transfered to a couple of other employees and arguing with all of them that the package had not been picked up, I finally spoke with someone who believed me. The problem now was that the Tulsa office closed at 5:30 and no one could be there until the next afternoon. They didn't charge us for the delivery, but they didn't pick it up until 2:00 the next day.

This all leads to the this weeks occurrence. A pickup was scheduled to deliver(overnight) some time-sensitive legal documents to a county courthouse in Oklahoma. The package was picked up on Tuesday and on Wednesday, there was no record that the papers had been filed in the case. On Thursday, I tried to track the package using the DHL website and the package's waybill number. The website told me that an error had occurred with the number I was trying to use and to call DHL. Instead, I called the County Clerk's office and was told that they hadn't received the documents yet. I said I sent them overnight and that they should have gotten there Wednesday. The clerk asked how I sent them and I said, "DHL." She said the last time she had something shipped to her at the courthouse by DHL, DHL had taken it to the post office and mailed it to her. So I called DHL. I told a representative what had happened and asked if they did indeed mail packages? They said that if they didn't deliver to a location, they just mailed it. She also told me that delivery would be within "3 to 5 business days." I asked why the driver didn't tell me they didn't deliver to Newkirk in Kay County when the package was picked up and she said the driver has no way of knowing that by reading the information on the waybill. I asked how I was supposed to know if DHL did in fact deliver to a specific location since that information is not available on their website. She said that "if you think there may be a problem, you have to ask the driver if they deliver to the location, and then the driver has to go to their truck and call us." She did tell me that when they mail packages, they usually get to their destination within "1 to 3 business days," and since they had mailed the package through USPS, there was nothing DHL could do about it now. The documents that were sent dealt with a default judgment entered in Kay County, and if the documents aren't filed by Tuesday, March 18th, the judgment becomes final. So if they don't make it there by today, I will have to reprint the documents, have the client come in to sign the "new" set of papers, and then drive them there myself to make sure they are filed in time. Thanks DHL! By the way, no one at DHL ever offered to take the delivery charge off my bill, so I'm calling them today with an offer: I will send them the postage($1.65) they are out of pocket, and they don't charge me for the overnight delivery. This company should not be in business.

Yep, DHL definitely suck! They've had my parcel in a sorting depot for nearly a week without doing anything with it. It's still in the same town as the people trying to send it to me!

Not impressed with DHL.

Paid extra for quick shipping from an Australian excess baggage company, only to be held up in customs in Prague. I got a phone call at 5pm on a Thursday night demanding 12,000Czk for customs charges for delivery the next day, but that was almost the value of the entire shipment (used personal goods). I refused. Over the next few days I exchanged many emails with DHL, eventually finding out that they simply calculated how much they would have charged to send the stuff from Australia to the Czech Republic at an express rate! This was a HUGE amount of money, and so the VAT charge was also massive. I managed to argue them down (!?) to a lower customs charge. Now, a few weeks after receiving my stuff, they're trying to shake me down for another customs handling charge. What crap.

Ditto, ditto, ditto. They are so incompentent! I absolutely hate it when someone uses DHL for delivery. The pony express would probably have a better delivery service. I know I could rely on the horse to know more about what is going on then they do!

It's so funny to find this! Guess I'm not the only one who thinks their service SUCKS! On March 19 I was expecting a package from AT&T, my new cell phone. Unfortunately, they ship with DHL. I knew they usually passed around 10:30 because they delivered something almost everyday to a neighbor down the street and would speed so fast each time. So the van pulls up into my driveway and I go to the door to meet the delivery agent when all of the sudden I hear a big thud hit my door and see something roll almost off my porch then immediately after I hear the backup beep. The driver pulled into my driveway and THREW my package (brand new cell phone!) OUT of her window, hit my front door and rolled almost off the porch into the flowerbed! Didn't even bother to get out of the van! So I go out there and she's already backing away, I put my hands up to say stop and tell her that I saw her throw my package at my door. Her reply..."SO"
So I say I'm going to call the company and she said "I don't care, do it"! How rude! Of course I did call DHL and the customer service rep acted all surprised, blah, blah, blah. He told me that she would be reprimanded and for my troubles he was sending me a prepaid pack to ship with them. Yeah, right, like I'm really going to use their service now! Ironic enough...the next day the SAME delivery girl pulled up into my driveway, got out and gently and neatly placed the envelope. Guess she didn't get fired like she should have.
Oh well, all I can say is that I will never use DHL or even order something from anyone who ships DHL every again!

Omg! that does suck you guys! well I am a "dhl" driver although I work for my boss who is an independent contractor for dhl. this means I get paid shit with no benifits and very very little future. yes we (dhl) are the whores of shipping we will ship pretty much everything. This doesnt mean I dont give everything to my customers though. If no ones home, and its a sig req, I will leave a note with my cell and sometimes call their phone number and leave a mesg. I will bring their pck to their work if that is better for them, and if I cant get a hold of them for some reason, i will still hold on to it just in case their on vacation or out of town. Non sig req like envelopes I like to leave between the sceen door and the main door, so it wont get wet, and its hidden so its safer. In my area most of the ground stuff gets to me the next day and I do my best to get it to my customers. I have a very large Large area to cover and its small town and most people live in the middle of no where! Im friends with the ups, fedex express and the ground guys most of them are n my contacts list we help each other here. I am 2 n half hours away from the shipping dock, so I get my freight late and work very late. I cover 6 towns actually, and there are places about 2-3 hours that we dont cover yet, but sometimes I still get a pck, this happens when the shipper puts in the zip code and it will pop up with 'we dont service this area' so then they put in one that I do cover, so this totally pisses the customer off. and I dont blame them, a couple times I even paid the postage with my money so they could at least get it the next day in the mail. I put a lot of effort in my customer,( but not because of dhl or even my boss) because I really do care about my people getting their stuff, plus being the only "dhl" where Im at, I dont want someone mad at me I have to live here too lol.
DHL's customer service does suck though!!! they must hire stupid idiots or something. I was helping an elderly woman get a pack sent off, when I went to pick it up she didnt have an airbill or an account. So I was helping her with that with the dhl .com site, and it was taking forever, so I finally called the 800 number. the guy was a little snotty. I was like " look Im a driver, Im trying to help my customer out and its not giving her acc #!! huhhhh maybe I should help her get an account with fed-ex" lol the # got sent almost before I got off the phone with him. OMG the snotty attitude--- and this it why most people have my cell.
I was looking for a site to talk to other drivers in other places. and before you scream at me hey wish you lived here,
I felt really bad about all of your horrid experiences,
hey if you ever do go with dhl again, order it ground cuz it will usually get there the next day anyway! haha I would get into so much trouble for telling you that. but like dell computer stuff, even if its ground comes in the next day and the deal that dhl and dell has-- it comes in and has to be delivered! SO there you go
and if you are shipping something with in your own state~~go ground, within state are considered "overnite" they dont tell you that cuz they are trying to make money!

It's no surprise to me that this post has been continuing for so long. I've had 3 items shipped to me through DHL in my life, and all 3 were lost.

The first: a paycheck from my new job sent my first check by DHL and the idiot driver left it on the front step of my apartment building. Might not be bad for some people, but in the city I lived in at the time you would be lucky to have something last 5 min before someone took it off your steps.

The second: my company sent a replacement check for the first one and DHL guaranteed next day delivery. I made sure I was home for this one and after wondering where the hell my check was I finally got some girl on the phone at DHL who said she had no clue where it was. I believe her actual words were "seems like we lost it". Two packages in a couple of days...great track record.

The third: I just ordered a new Dell laptop for my business and to my dismay I saw it was being delivered by DHL. "Great" I thought to myself. My friend said to give them the benefit of the doubt, so I did. I was happy to see that my laptop was going to arrive at my house so soon after ordering. The delivery driver pulled up, spent about 5 minutes looking through his truck, and then took off without saying anything to me. I called DHL to see what the hell their excuse was this time, and, you guessed it, they don't know what happened to it. "Seems like we lost it" is enough to piss you off the first time, but when it happens a second time it makes you want to strangle someone.

The bottom line: DON'T EVER USE DHL IF YOU DON'T HAVE TO!!!

hello,

all i have to say is that dhl does have a horrible service , if you schedule a pick up your lucky if they come to attempt the pick up packages take for ever to get to final destination . Fed ex is much better just that there customer service sucks!! there rude . Ups in the other hand they do whatevre it takes to make the customer happy customer service is great which i love becuase we deal alot with them and they invoices are so detail that by looking at the invoice you rememeber what you ship out .I highly recommend UPS.

DHL Sucks
A friend from USA sent a Laptop to Malawi , travelled fast but they had to hold it for clearace for days without telling me. When I checked on them they said I havent paid for the duty but my friend had already paid for everything.They just suck and they havent even told me how much it will cost and nobody there seams to care.
If you have an option change and dont use DHL. You will cry after being sucked.

DHL doesn't suck, or if they do, they're making leaps and bounds to improve their service, or at least not suck as hard. DHL is investing over a billion dollars each year to tweak their service issues. Going back to Airbourne, it was a big merger. I don't know if any of you DHL bashers have ever been a part of a merger but it gets pretty sloppy. Just integrating the systems for two massive companies like DHL/Airbourne doesn't happen overnight, let alone integrating people, positions, titles etc. As for drivers, a lot of places hire independant contractors to drive. I worked for FedEx Ground for a number of years and their drivers were IC's too. Globally DHL is #1, bigger and stronger than FedEx and UPS put together. Out of all of the accounts I've set up for DHL, and all of my customer's shipments, I have never had a service failure (knock on wood). I've had 2 billing issues, one was my fault. Not to bash the competition on a 'Fuck DHL and everything they're about' website but UPS and FedEx aren't perfect either. DHL may not be perfect but they do have a lot of smart and hard working people doing everything they can, day-in and day-out, making strides to get there. At the end of the day, what else can you do?

[site editor: you might be right. I've had less problems recently, knock on wood]

I'd just like to say, on my own behalf, of my own experience, that most of our delivery problems are caused by customs, and poor management.

A - customs do as they please with packages, and figure the company itself will get the blame for being held back X amount of days ( I have seen this firsthand).

B - Management over works employees for pure self gain, and lapse on handling major issues that the employees themselves have no authority over.

The reason for poor customer service is being fed up with the irritation and annoyance of being stuck in a spot, and depending on others that do not perform there tasks as should be. Also, some customers have no patience and just want things done yesterday; with all respect, we are trying our best under shitty circumstances.

I would just like to say, DHL employees reading this post, blog, complaint forum....what ever you want to call it. Should not take all comments about the worthless company you work for to heart. I am sure the few people there with any brains or hospitable bone in his or her body doesn't last long and the ones who are left...well the shoe fits. If I were you, and stick by my laurels enough to type a rebuttal to any of the posts here, I would quit and get a job working for a real courier company. Any of DHL's competitors would be a good choice, so long as the acronym, DHL is not in the header.

I have been working for the IT industry for over 15 years and never in my life as a Network Technician have I been faced with so many issues as I have dealing with this poor excuse for a well managed company. Ever since my old company, switched to DHL as our primary shipping company for all our gear simply because they were "cheaper" than FedEx, UPS or USPS have we received equipment that was severely damaged beyond repair or use, delivered when ever the numb skulled driver felt like delivering or bothering to figure out an address. I could go on and on but even my fingers are frustrated as I type this! I will NEVER recommend, let me re-phrase, I will ALWAYS advise against using DHL for anything that needs to be delivered on time, in one piece or even at all! Customer service ranks up there with the unintelligible mumblings of a drunken homeless guy giving you his take on how he thinks the world should be. Apologies are plentiful though and they give those out freely without an ounce of accountability for miscommunication or sheer negligence.

Just 2 examples of many but these stand out as stark reminders for my department to NEVER use DHL, even if it means paying extra for another courier to deliver our equipment or parcels.

1.) HP DL380 - Delivered too late due to driver could not locate address. Took back to DHL hub for redelivery. Arrived two days after needed totally destroyed and unusable. Had broken out of box and cardboard surface looked as though it was dragged across a parking lot. (No exaggeration) We had to barrow and reconfigure a lab DL380 to get by.

2.) 15 Dell power supplies - To be over nighted before the memorial day weekend. Driver claims the address was wrong. When DHL rep spoke to me on the phone he confirmed the address was correct. I was never emailed or notified of the failed delivery so this resulted in the shipment being sent back to Dell. All because the driver could not think on his/her feet and was too lazy to try to find the address. We are in a well known, very prominent building that takes up and entire Washington DC city block. Not to mention, the address, IS the block and building!

Say what you want but DHL should pack it up and make another failed delivery to itself.

DHL sucks!!!! What point in telling my story??? Lazy driver only attempted deliver once - took weeks to get a simple mail order delivered. People on the phone stumbling over themselves and grossly incompetent. DHL is run by small children!!!!

While on hold...They were playing Vivaldi and playing messages like: "DHL is committed to providing you with an exceptional shipping experience."
It occurred to me just how exceptional it is to send an important, time-sensitive document from Chicago to Ecuador and have it land in Manila, The Philippines.

DHL
Track results detail
Tracking results detail for 81811xxxxx
Tracking summary
Current Status
Transit through DHL facility
Tracking history
Date and Time Status Location
6/7/2008 12:33 am Transit though DHL facility Manila, Philippines, The
6/5/2008 8:12 am Transit through DHL facility Wilmington, OH
8:07 am In transit. Wilmington, OH
5:38 am Depart Facility Wilmington, OH
3:20 am Processed at DHL Location. Wilmington, OH
6/4/2008 11:16 pm Depart Facility Chicago, IL
10:13 pm Processed at DHL Location. Chicago, IL
10:12 pm Departing origin. Chicago, IL
9:57 pm Shipment picked up Chicago, IL

6/7/2008 12:33 am Transit through DHL facility Manila, Philippines, The
6/5/2008 8:12 am Transit through DHL facility Wilmington, OH
8:07 am In transit. Wilmington, OH
5:38 am Depart Facility Wilmington, OH
3:20 am Processed at DHL Location. Wilmington, OH
6/4/2008 11:16 pm Depart Facility Chicago, IL
10:13 pm Processed at DHL Location. Chicago, IL
10:12 pm Departing origin. Chicago, IL
9:57 pm Shipment picked up Chicago, IL
Ship From:

Chicago, IL
United States

Ship To:
Quito, Ecuador

Shipment Information:
Ship date: 6/4/2008
Pieces: 1
Total weight: 1 lb *


Ship Type:

Shipment Reference:
Service:
Special Service:
Description:
Tracking detail provided by DHL: 6/6/2008, 11:38:23 pm pt.

Each time i use DHL they f**k me over. What should take 3days..... always takes 7-10days with them. From now on i go to great lengths to avoid them like the plague.

Company like these should not be in business!

I'm in the middle of a DHL nightmare. After weeks of putting together a customized thank-you package for one of my largest clients, I mistakenly put the package into DHL's hands. I sent three identical packages. Two reached their destination; one has vanished into thin air. Ofcourse, they didn't contact me about the error. I had to track it myself when I didn't hear from the client.
It is now almost a full week since I sent the package. They can't tell me anything other than it left the local facility last Friday evening. They can't tell me where it went, or why. At least with previous packages they lost, they could tell me where it was mis-routed and when it would arrive. With this package, they can't tell me anything. I think it has been stolen. They told me that I would receive an e-mail from Customer Service within 24 hours of filing the complaint. I haven't. They also told me that it would take them 21 days to determine what happened to this package and follow up with me on my claim. 21 days is unacceptable and sloppy.
The fact that they want to respond by e-mail rather than a phone call is lazy and substandard.

Their customer service is a joke. The people on the phone are rude and have no interest in serving the customer. They have no information, but they have attitude for days. The on-line chat animatrons are sorting through a list of approved responses - none of which are viable when I'm looking for specific information. Why bother with tracking numbers when you can't track the packages? Why bother with customer service when you dont' serve the customer? And most critically, why be in the delivery business when you can't manage to deliver the packages?

I'm going to follow Seth's lead and put a request on my website that when dealing with my company, please use a reputable delivery service, and NOT DHL.

AS SOMEONE WHO USED TO WORK FOR DHL I CAN PERSONALLY SAY YOU HAVE SOME DRIVERS WHO DONT GIVE A DAMN ABOUT GETTING A PACKAGE TO ITS CORRECT ADDRESS. SOME DRIVERS DONT EVEN ATTEMP TO GET OUT THE VAN THEY JUST SCAN THE PACKAGES AN ATTEMP IF THE SEE NO CARS IN THE DRIVEWAY OR IF THEY KNOCK ONCE AT AN APARTMENT AND NO ANSWEAR THERE OUT OF THERE QUICKER THEN FIRE SPREADING TO TREES. ON THE OTHER HAND YOU HAVE DRIVERS WHO GET PACKAGES OFF WHERE THEY NEED TO GO SO THEY DO NOT NEED TO KEEP ATTEMPING THEM DAY AFTER DAY. I READ SOME OF THESE COMPLIANTS AND I AM NOT SHOCKED AT TO WHAT HAS BEEN SAID. I USED TO BE RESEARCH WHICH WAS CALL THE CUSTOMER AND GET THE CORRECT INFO I WOULD DO SO AND THE DRIVERS WOULD WANT TO ARGUE WITH ME ABOUT WHERE PEOPLE LIVE IT WAS A NIGHTMARE I JUST LEFT THAT JOB BECAUSE I WAS ABOUT TO LOOSE IT, BUT FOR SOME OF YOU HAVING TROUBLE LOCATING YOUR PACKGES CALL THE 1-800-CALL-DHL WHEN THEY ANSWEAR TELL THEM WHAT CITY YOU LIVE IN AND DEMAND TO CONNECT YOU WITH YOU LOCAL DHL STATION THEY CAN NOT DENY YOU THAT. YOU CAN ALSO SPEAK WITH THE SUPERVISOR OR SPEAK WITH THE STATION MANAGER AND WHEN YOU CALL PLEASE MAKE SURE YOU HAVE THE TRACKING NUMBER DHL CAN NOT FIND ANYTHING BY A NAME OR ADDRESS. WHEN YOU ARE EXPECTING PACKAGES AND YOU REALLY NEED IT, YOU NEED TO CALL AHEAD OF TIME AND PUT THE PACKGE ON HOLD AN YOU CAN PICK IT UP. DHL DRIVERS ARE TOLD TO DELIEVER A PACKAGE AT A CERTAIN TIME BUT THEY DELIEVER IT WHEN IT IS A OK TIME FOR THEM. LIKE I SAID YOU HAVE YOUR GOOD DRIVERS WHO DO THIER JOB AND YOU HAVE SOME WHO JUST DONT GIVE A ****.

FXXKing stupid DHL:
7/24/2008 5:21 AM ET HEBRON, KY, US TENDERED TO USPS
7/24/2008 4:13 AM ET HEBRON, KY, US PROCESSED
7/24/2008 12:55 AM ET HEBRON, KY, US ARRIVAL ORIGIN DHL GLOBAL MAIL FACILITY
7/23/2008 4:40 PM CT MEMPHIS, TN, US PICK UP

The damned destination is Cookeville tn.

I AM A DHL DRIVER AND HAVE BEEN FOR 12 YEARS. TO HELP YOU PEOPLE UNDERSTAND WHAT DRIVERS GO THROUGH I MUST START BY SAYING ALOT OF PEOPLE DONT REALIZE WE ARE INDEPENDENT CONTRACTORS. DHL PAYS THE CONTRACTOR ALOT OF MONEY BUT THE DRIVERS DONT SEE ANY OF IT THATS WHERE THE PROBLEM STARTS. WE ARE OVER WORKED AND WAY UNDER PAYED ITS NOT THAT WE DONT CARE ABOUT CUSTOMERS WE DO.WE DONT CARE FOR DHL USING CONTRACTORS.THE DRIVERS GET COMPLAINTS DO TO DHL ERRORS WHEN ALOT OF THE TIME WE DONT EVEN KNOW WHATS GOING ON WITH THE COMPLAINT. DHL AND THE CONTRACTORS DO NOT WORK WELL TOGETHER YET THE DRIVERS MUST TAKE THE BLAME FOR DHL OR THERE CONTRACTORS.

DHL IS THE SHIT! I HAVE BEEN WORKING THERE FOR 2 YEARS, AND WELL I CAN SAY IS THAT EVERY FREAKING DAY THAT GOES BY, FOR ME FEELS LIKE CRHRISTMAS>! I OPEN PKGS, LOOK AROUND, FIND THE SHIT ! AND TAKE IT! WELL I CAN SAY IS THAT , THE INDEPENDENT CONTRACTORS DONT PAY US WHAT WE DESERVE!... IM SORRY PPL... BUT I HAVE TO MAKE THE MONEY SOME HOW.....

I was in Munich, Germany recently and sent a package via Deutsche Post (who owns DHL) parcel. This was on June 26, 2008. The international tracking number STILL says "Origin Post is Preparing Shipment", and the DP site claims they sent it out to the USA on the 26th.

I've still not received the package, and despite it having DHL tags, DHL claims it's not theirs as it's a regular parcel. OK, fine... I've even filed an investigation but they claim it can take up to 2 months to fully investigate. The current status of it is they're waiting for the US to tell them what happened to it.... sigh... I'm sure they're just checking the USPS website or something every day like I am. :(

80$ to ship, over 100$ in gifts inside, and it's probably lost forever because of the incompetence of Deutsche Post, the owner of DHL.

Oh, and a package I sent at the same time from Germany arrived two weeks ago, so I'm pretty positive it's lost forever.

I would like to say I work for DHL for 7 years, through an independant contractor. Please understand that all drivers are overworked and make less than $10 an hour, usually $8.50-$9. Ground shipments are left behind when our vans get full; next day and second day shipments take priority. We as an independent contractor are not given the resources to ship the amount of freight we get. We do not have enough semis to go to wilmington Ohio, and so freight gets bottlenecked and we get the express and second day, leave the ground. Keep in mind Ground is not guarunteed. We try to work around the chaos, and most drivers are dedicated hard workers. It's DHL thats screwing the contracters, and the pressure gets laid squarely on the drivers. The vans we drive are all high mileage junk, a danger on the road. You get what you pay for, DHL, and you are not taking care of your workers, and thats where you have to start. Our station manager (who actually works for DHL, not a contractor) says we would complain no matter what the wage, which may be true, but you don't walk away from $13-$14 an hour, like FedEx and UPS. You pay someone a decent wage, they can build a life, then that job becomes important to you, and you are loyal to your company, the company can succeed.

Couldn't agree with these comments more. I just had a terrible experience with them and will never use their service again.

I had a clearly marked package sent to me in India from the US, and the fucking retards sent it to Venezuela instead. I'm not sure how stupid you have to be to confuse Venezuela with India and not notice the very distinct writing on the envelope, but I guess the DHL employees could tell me. The package was my passport and it was supposed to take 3 days total to reach me, instead it has spent over 4 days in Venezuela alone. I mailed it back to the US to get a Visa for a trip I'm going on, and now I can't go and I've lost all my plane ticket money because of the Delinquent Hoodlum Losers and their excuse of a shipping company.

From this day forth I will never use them again, and I will make sure none of friends do either.

F U DHL

DHL in Ireland no better.
48hour service is now a 360hour service and counting. Driver lied about leaving card so parcel left in depot 20miles away for 14 days with no contact from DHL.

Now because your Customer Service people can do nothing for me except promise delivery Tomorrow - two days after I notified you that you hadn't delivered - I'll spend a few minutes letting eveyone else who is Googling for DHL SUCKS that they sure do.

DHL POST:

Like many here, I googled "DHL sucks" and landed here. Best place to post this... Aside from the letter I just sent to their corporate office.

I've had an account with Fedex for 13 years and never had 1 problem. Received some UPS packages with couple of glitches. But DHL beats them all by far: 100 catastrophes out of 100 deliveries (or lack thereof!).

THE FIRST PACKAGE I WAS SENT 6 YEARS AGO ARRIVED COMPLETELY DESTROYED. ALTHOUGH INSURED, I NEVER GOT ANYTHING FOR IT. THE SECOND PACKAGE NEVER ARRIVED! THEY NEVER TRACED IT AND SAID IT "GOT LOST"! SAME RESULT. THIS THIRD ONE NEVER CAME, THEY LIED ABOUT A DELIVERY ATTEMPT THAT NEVER WAS (WE WERE HOME ALL DAY, 4 FEET FROM THE DOOR!)AND THEY WANT TO "TRY AGAIN" ON MONDAY, WHEN WE'LL BE GONE FOR 2 WEEKS! WE CAN'T! HERE'S THE BIG PROBLEM:

My fiance had his medication, which we left at his parents' home in Las Vegas, shipped to us at home in L.A., CA on Thursday, September 5, 2008, overnight, to be delivered on Friday, September 6, 2008. We were to leave town on Sunday evening for 2 weeks.

Also, no note was left on the door (why?!?) and no package was left at the property's management office, where all packages go when people aren't home (and all delivery people are told this at the gate, in case they ever forget it!) In other words, there is no excuse, and there was no delivery. Now we are told "sorry, we'll do it Monday". Either we have to cancel our trip, or spend $900+ on an emergency room visit before tomorrow night!

Not only DHL made 3 mistakes that ended in no delivery, they lied about it (the delivery guy probably was too lazy to take the elevator to our 4th floor apartment, and too lazy to walk to the office 30 feet from the parking lot!), and now they refuse to make up for it! They have NO PLANS when something goes wrong, AND SOMETHING GOES WRONG ALL THE TIME! SO, AS STATED ALL OVER THIS SITE, DHL SUCKS! ROYALLY! ONLY THIS TIME, I HAVE A FREE ATTORNEY... AND I'M GOING TO USE IT...

This letter is from a former employee at DHL. If you want to know how DHL works on the inside - read this letter.

I worked for DHL at their Orlando, FL office for almost 1 month back in 2003 and quit. It was the shortest job I've ever had. The only thing I regret is not quitting sooner.

DHL was the most incompetently run organization I have ever seen. Outdated office equipment, outdated computers, and outdated "technology". It would take an 6 month classroom course just to learn the shipping software they force everyone to use. These programs are so outdated they are based on an in house MS-DOS format where you have to utilize the F keys (F12/F11 etc) in all respects!

Bureaucratic central (corporate headquarters) changes the passwords every few weeks at random. So one day you try to log on and you cant. Then you have to stop everything and wait 30 minutes to 1 hour just to get ahold of the right person to get the password. The entire office environment was just totally chaotic with nobody knowing what was going on with customers shipments and cargo just sitting in port collecting storage! Totally unorganized and NOT streamlined AT ALL.

Containers and cargo would sit in the terminals for days and weeks on end accruing massive storage charges! Everyday it seemed like I heard "we need to cut a check for $5000 in storage".

Importer files would just sit and sit and sit on an employees desk not clearing Customs and accruing storage.

A company is only as good as its employees. And DHL's entire employee system is just baseless. You are just another number. But of course you get the typical lip service telling you that you are not etc. In any case it would seem that in any company you would want to attract and keep the best employees and get rid of and replace the worst employees. And I can assure you that on paper - I was (and still am) every logistics companies ideal candidate.

I majored in International Business and Trade. I graduated at the top of my class and had a coveted license (which I passed on the first attempt at a 2% national passing rate) and several industry certifications (NAFTA, CT-PAT, Drawback, Textiles, Sales) any international logistics employer would (and they do) love to have.

The pay at DHL was absolute shit. DHL goes through employees quitting like Charlie Sheen goes through hookers. After they hired me, to start me off, they immediately put me under this.. fat.. stupid.. incompetent women named Sandra. This women was the "import supervisor" but she had NO COLLEGE EDUCATION (not even an AA degree), no trade school training, no certifications, and had failed her license examination on at least 5 different occasions. So right there, in my mind that proves she has little to no business handling Customs matters on imported commercial cargo. Her management skills were totally sub-par (to say the least) to anyone I had ever seen; and absolutely not conducive to running these kind of operations at all.

The other manager, and her little "buddy" Johnny, was a COMPLETE JOKE. If the man spent half as much time working as he does strutting around the office on his cell phone trying to look like "king of the office" then perhaps they would only have been half as chaotic as they were. The only competent manager was Adam. But he was a fool as well, simply for for not replacing these employees and hoping they would change instead.

I remember one day this guy was talking to his boss about his overworked employees and he says in front of the whole office:

"I'll milk them like a cow (make them work harder), I'll milk them all day and I'll milk them all night". He proved this one weekend by forcing everyone to come in on a Saturday and doing manual labor in the warehouse. This kind of labor was dangerous and nobody was hired in this capacity. It was not part of the job description. I would be like asking a para-legal to lay shovel dirt or lay concrete. There were people to do this. However he has them take the day off. His idea was to force the people in the office to do it to "remind them" how "lucky" they are to worked in the office where at least it is air condition. Can you imagine such a management "technique"?

Working at DHL Danzas AEI Radix taught me so much about how NOT to run an office. It's not even funny. I hated every minute of working at DHL and these were some of the reasons why. It's the corporate culture. And no matter how much LIP SERVICE the managers give it is what it is simply becuase it's ingrained in the company and they have not taken action (to this day from what I hear) to change it.

I suppose I'm a little different than most people though. Because today I work for myself. All self employed/entrepreneurs I've met have several reasons for going out on our own. And I have more than I can list. But one reason in particular especially stands out. And here it is:

I did not get along well with the idea of this fat, incompetent manager being my boss simply because of DHL bureaucratic seniority.
I was more qualified than this person and she knew it. So, as in typical office politics bureaucracy in this situation she was in fear of her job. So her goal was to limit the amount of responsibility given to me thus denying me opportunities to prove myself to the company. Many times I would sit their begging for work, only to be told to sit and wait.

There were many times when this Sasquatch did not know how to do something (usually regulatory related) and I did. So I would offer my help and start talking telling her how to do it and she would tactfully ignore me or walk away. As a young "up and comer" eager to prove myself and climb the ladder to successes in DHL; this was frustrating. I did not like this situation.

And here was the icing on the cake that made me realize it was time to go.

One day her friend (the other manager) Johnny called me into his office and told me an inspirational story. He said he used to work for a women who did not like him, and he did not like her so he puckered up and kissed her ass everyday for 8 years to get his job! As an operations manager! Making 45k per year! 8 years of ass kissing! AND HE RECCOMENDED I DO THE SAME THING WITH THIS WOMEN SANDRA! It was at this moment I knew I could no longer work at DHL Danzas! That was it. I could not fake it anymore. Enough was enough!

Not only were the operations a complete mess of bureaucracy to deal with but now I have office politics and THIS to deal with? No. Never. Add that to the fact that I met many people that had worked there for 20+ years and gone NOWHERE in thier career life. There was one women who had been there since 1973! She was so full of fear. A spineless creature afraid to leave her job. Since 1973. THE SAME JOB. Can you imagine?

And in case none of you remember - DHL is the same company where loyal employees showed up for work one morning and they had locked the doors and placed armed guards outside telling them they were fired and would receive their last check in the mail! Can you even imagine working for ANY company for 2 years let alone 20+ (which some of them did) and being released in this manner? That is DHL!

This company is a disaster. I HAVE SEEN IT FROM THE INSIDE. And I'm telling you, if you are shipping internationally, on a global level (imports/exports), you are not smart for using DHL. Shipping is critical today. And your customers will WALK if they dont get thier shipments on time. It doesn't matter how cheap DHL's prices are. The old saying "you get what you pay for" rings especially true with DHL. So whether you are an individual importer, the President of your company, a shipping manager, or a CEO, a one time importer, exporter, or or whomever, if you want to slowly go out of business and eventually lose all your clients keep using DHL for your international shipping needs.

-Michael

DHL sucks. I had a package sendt from China to Norway COD. It weighed 4,5 kilos. It cost 590 dollars to ship including a fuel surcharge of 130 dollars. What the h"#¤%ll is this. I am going to do my part to make sure everybody knows how outrageous and bloodsucking they are as a company. Use anybody but DHL.

Norman

To all you fucking idiots that are in here talking shit .. first of all learn how to spell .. second if you know your going to recieve a package leave a letter giving authority to the driver to leave your piece of shit package on your front door... to all you cheap ass white people dont call and report that you didnt recieve your box .. when you did!!! if you want your dildo to be at your house the next day .. yeah try fed ex and do us a favor !! TO ALL THE HATERS TAKE THAT PACKAGE ,WHEN YOU RECEAVE IT AND STICK IT UP YOUR ASSES'S!!!!

SINCERELY, UR GANGSTER DRIVER "BIATCHES !!!!"

P.S. FUCK UPS !!!!!!!!!

To all you fucking idiots that are in here talking shit .. first of all learn how to spell .. second if you know your going to recieve a package leave a letter giving authority to the driver to leave your piece of shit package on your front door... to all you cheap ass white people dont call and report that you didnt recieve your box .. when you did!!! if you want your dildo to be at your house the next day .. yeah try fed ex and do us a favor !! TO ALL THE HATERS TAKE THAT PACKAGE ,WHEN YOU RECEAVE IT AND STICK IT UP YOUR ASSES'S!!!!

SINCERELY, UR GANGSTER DRIVER "BIATCHES !!!!"

P.S. FUCK UPS !!!!!!!!!

Excuse this common gutter trash of courier this is what airborne had and we had to carry it over to our company that because of this piece of shit of so called driver is why the darn company is going down the tubes. DHL should off never got that piece of garbage company now they are paying the price.

Gee, the driver above must be the one in the Newtown PA area
who couldn't get my cell phone the last 10 miles from Bristol
in two business days. First he doesn't deliver on Monday by
5--- and our business closes at five. Like that's supposed to
be my problem; it was shipped "2nd business day by 5" and took
1 day to get from Ft. Worth to Allentown and then to Bristol.
But that last 10 miles are a challenge. Now could they interrupt
their little routine to fix the problem Tuesday morning? Nope.

Did I believe the line about "it'll be there by five today."

When it isn't even on a truck at 10AM?

Fool me once...

So I end up driving to Bristol to pick it up. Now the problem
is clear. The Neanderthal who passes for an operations manager
there says "no trucks go out until noon." Then takes me to task
for saying the word "shit" in front of him and a guy in a Teamster's
jacket.

How in the hell do you figure on running a courier company and
not putting trucks on the road until noon?

Of course the last time I bought something from a DHL-user, it was
a GPS. And I ended up driving up to Allentown to pick that one up
because the Allentown ape couldn't manage to get THAT one on a
truck in any sort of timely fashion.

There are complaints on other portions of the net about DHL
and their use of local contract drivers (whom they rip-off) for
the last few miles. They may have a really good flight department,
but good luck in getting your stuff from the local DHL facility
to your front door.

Their job ads must say "Morons wanted...apply within." Then
when they find someone really stupid, they make him the manager.

second week in a row i've had to use these muppets and second time they've f*cked up.
they blamed the sender first week saying that they messed the adress up,when i got the packet a day later,he was supposed to ring first but didn't'there were two address stickers,one with only a partial address.
i simplified my address on pay pal so as there would be no mistakes and guess what?I went into work 3 hours early so i could make it home for the delivery,only to find out this time it hadn't even made it out of the depot!!!they say theres an address on it that i've never even heard of.when i get it i bet the original address is on it somewhere!!
i work for the irish post office and i'd be the first to admit we're not perfect but AN POST,ROYAL MAIL FEDEX etc.are far superior to these idiots.

The DHL Resellers are now switching to other carriers. Worldwide Express is going to Fedex. They were first turned down but their parent company Allinace Capital threatened to pull their account if Fedex did not let Worldwide Express resell their product. Alliance is a Fedex top ten account.

Unishippers is going with UPS and is going to be fine. However if Fedex takes on Worldwide its totally against what they want to do. Lets see how Fedex does when they are invaded by the Worldwide Reps. That will be fun.......

I sent an iphone to costa rica. 2 days later they called me and said the package arrived EMPTY!!! WTF??!?!?!?!

Choose.fedex.com to solve all your DHL problems

BRAVO! BRAVO!
Your complaints have paid off... costing 15,000 jobs this year.

I just have one thing to say, I would never use fedex or ups for my shipping needs, would much rather use the usps. I have been an abx/dhl employee for a long time, over the years i have noticed the company not doing so well. why? miss sorts, damaged goods, non dlvrd saturday pkgs,saturday pkgs arriving at the station the following monday, pkgs getting lost and many times never to be recovered. And the list goes on and on. So in this case I wouldn't blame it on how dhl sucks, but rather the careless irresponsible employees that have done a louzy job. I have now been laid-off for nearly a month, thanks to management closing down accounts and telling all customers to go use someone else. Both fedex & ups are really loving it. Thats what they wanted was our business, well, here you have it, BASTARDS!! Just to let you know ups lured our customers to switch over to them because we are going out of business and fedex badmouthing about us...now why did dhl decided to use the ups airplanes?? freaking idiots!!! they dont think with their brain. Now we have the 2 competitors diving into our accounts like crows feeding on our food, whats leftover at least...see thats why i would never use either of them...I HATE THEM!!!

Shipped a suitcase from Germany to Italy. They lost it. After 2 months they said they would pay compensation of 150Euros. The items in the suitcase were worth 1500 Euros. Never thought they would lose it since I had tracking #. Now it is 1 month since the promised compensation by email and I have still not received it. I have send tons of emails and phoned several times. They ignore my emails and when I phone they ask for my email address and promise to get back.
BASTARDS! BASTARDS! I wish I could do something, but I am in US.

Can DHL US be sued in small claims court even though the contract was with DHL Germany?

Well let me just say today is 12/12/2008 I just ran my last night at dhl i am now officially done (laid off)I worked there 11 years. The last 6 months were hell. DHL cares about noone, ive seen it worked in chicago land making 25.35 an hour. Best money i ever made, but it seems they didnt want to pay us anymore. What ever, ill move on now, we will all be ok. On the other hand DHL will not be i hope to god they keep loosing more customers untill there gone completly. They have no clue how to run a bussiness and they have showed the U S that. Good luck your ganna need it if you think the U S is ganna let you try again.

"The pay at DHL was absolute shit. DHL goes through employees quitting like Charlie Sheen goes through hookers."

This is a classic line. Truly classic.

Recently I ordered some specially made circuit boards and as they were sent from German Post they went DHL. Personally I am not a big fan of independent shipping companies like UPS and Fed Ex as we Canadians always get screwed over by the Brokerage Fees. That is why I love the Canada Post and US Post. But in Germany it seems the line between Government Companies and Brockerage Pigs has gotten mixed to the point of no return. So in essence I have no choice and neither did the shipper. Oh well. So I am waiting for this package which may get to me ontime and intact or it may get to me in worse shape than that male hooker Boy George picked up and beat up. And ontop of the shit surprise pie, will I get screwed blued and tatooed by those nasty brokerage fees? Will there be any?

The lines are blurred in Germany in regards to what is German Post and what is DHL.

I'll update this post once the boards get to me and hopefully intact and with none of those shitty brokerage fees. The Brokerage fees can cost more than Charlie Sheen's hookers(even the fat ugly ones).

"The Customer Complaint lines at DHL are busier than a whorehouse on a Saturday Night"

For many of the former, past, present and recently laid off at DHL Express, Global Forwarding, and Supply Chains, I am hoping that DHl will carry on business as usual without exemplyfing many others who have worked hard for them. It seems they are focused on retaining their Danzas and Airborne employees along with their family members in most offices. They do want to encourage more hispanic and ethnic people to come abroad and release the team players who have devoted many years to their company. They are not competetive with their increases to any employees and do carry personal vengence across their global and US companies. The business that they lost, they lost with excellent sales people who they let walk out with no recourse as to how the business or employees would be affected. The companies they look for business with are not fortune 500 companies and most our facing their own financial hardships. However if DHL can see through their egos and realize the hurt and pain they have caused many, then perhaps they could operate in greater capacity as the years to come. I am sorry they let go of so many wonderful men and woman in the express division and hope that they can hire many of those back at some time. I also hope they will concentrate on the customers needs and and serve them better. My dear friends, you are not alone.

FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL FUCK DHL

I hope they choke and die.
They never tell users on which kind of documentation is required to release any shipment. They should do this before attempting to send any shipment.
I recently order pregnancy strip samples from China and wished to be sent to Mexico. The seller told me he would ship thru DHL. I told him to ask DHL for any documentation (importation documents, health transcription documents, etc.)that would be needed for the release of these sample strips. He later came back to me telling me he had phoned DHL in Hong Kong and they have informed him that there was no need for any documentation on my side, so he shipped these items to me.
Today I´ve received a phone call telling I need more than 10 documents to release the package or else they would have to return this package. The y kindly told me I had 24 hours to send this info. Some documents need at least 15 days to be aproved by the government and therefore had to return the package sadly.
This is the way they act and they are accountable for this fact. FEDEX or UPS will always tell you which doucments both sides need to release any package before hand. DHL doesn´t.
They didn´t seem worried or bothered when I explained all my problems they simply said this is your fault for not asking first (which off course I did).
I really wish these guys to stand on my shoes for just a couple of minutes so they can feel the impotence I felt.
They think they are to big to hear small voices but one day they will fall as any empire does.
So meanwhile, F U C K DHL!!!

ordered a package tuesday, was supposed to arrive thursday or friday. it was shipping dhl express air (2-3 day delivery). The package arrived in my city wednesday morning at 10:56, really quick, i thought, wow im going to get this thing quicker than i thought.

this is all on wednesday:

10:56 am - Processing for clearance
10:56 am - Transit through DHL facility
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it is now tuesday, one week after i placed the ordered, and i still haven't received it. I checked the shipping status and it's been the same since that wednesday morning it arrive in my city. I'm calling DHL today to see what the hell is going on, but from the sounds of a lot of other people who have posted it's useless haha. If worse comes to worse i'm going down there and picking it up myself.

DHL SUCKS BIGTIME

(there is actually a guy the works for dhl that lives just down my street, maybe i should go smack him in the side of the head haha)

Here's my latest "chat" with DHL - they simply can't help me. As Victor says below, this is not indicative of DHL's service - but I contend that this simply IS their service.

Please wait for a DHL Tracking Specialist to respond.
You are now chatting with 'Victor'
Victor: Welcome to DHL Live Chat. How may I assist you today?

bob: I need this package to be delivered as promised before 7/11 as we are to use it for an event that morning! Can you tell me what is up with it?

Victor: I'll be glad to help you with that. Please give me a moment while I check the records for you.

bob: Thanks, Victor!

Victor: Thank you for waiting.
Victor: You are welcome.
Victor: I am sorry, I am unable to pull up any information with the provided tracking #. Can you please verify the tracking #?

bob: The shipment # I was originally given was 89 3446 33xxx9, you could try that.

Victor: I am really sorry, Bob.
Victor: Please provide me with a valid DHL Express tracking number consists of 10 to 11 digits, so that I can assist you further in this issue.

bob: Does it matter that this is an international shipment originating from Germany through the mail?

Victor: Yes, Bob. Please confirm whether the package was shipped from Germany?

bob: yes it was

Victor: Thank you for the information.
Victor: Unfortunately, we do not have access to track the German tracking numbers. I request you to contact shipper for further details in this issue.
Victor: Please be informed that the shipper uses their own software to track such shipments.
Victor: I apologize for any inconvenience this may have caused you.
Victor: You can check the tracking details of your package by using the following link:
Victor: http://nolp.dhl.de/nextt-online-public/set_identcodes.do;jsessionid=B5FF191A686C2BD88934097596881FC5.ws22

bob: But that's the reason I've contacted you - that service has no information past June 26th! I need to know where my package is and when it's going to get here!!

Victor: I am really sorry for the inconvenience this may have caused. But, as we do not have access to track the shipment details originated from Germany, I am unable to assist you further in this issue.
Victor: I suggest you to contact sender for further details in this issue.

bob: Then who at DHL can? I've already contacted the shipper. They tell me to contact you to track my package using the same system you referred me to - it doesn't give me any useful information - where's my package?

Victor: I am really sorry, Bob. I am unable to provide you the status of the package as we do not have access to track the German Tracking numbers. However, I request you to call us at 1-800-225-5345, so that one of our representatives will be glad to assist you further in this issue.
Victor: I apologize for any inconvenience this may have caused you.

bob: Victor, no offense, but this is why there are so many web pages dedicated to why people refuse to use DHL... This is terrible.

Victor: I apologize this happened to you. Please be assured this is not indicative of DHL’s service. We appreciate your business and value you as a customer.
Victor: Is there anything else I can help you with?
Victor: Thank you for using DHL Services. Have a nice day. Good bye.

DHL does suck. We never use them unless the customer requests it. We sent an order to Russia and it was valued over $10,000. The customer claimed they never received it. Tracking the package yielded no current status update. After calling DHL, they said they would do a trace on the package and call us back. 2-3 weeks later... no call. We attempted to call them again and could never get a live person on the phone. Basically, DHL had no idea what the F happened to the package nor did they apologize or compensate us for the lost package that was insured. F**K DHL!

On another note, we had something shipped to us via DHL another time. They delivered it to the complete wrong address in my neighborhood. I had to drive around and look for it. I found it at the doorstep of a house 10 houses away, picked it up and went back home. And yes, I checked and the address was completely legible and easy to read yet they still messed it up. DHL should be shut down

Purolator really sucks.

See what happens when they lose a package that is worth anything. They just lost my package with a value over $3000 and all they will give me is $100.

Their scam is to say the you have to pay a surcharge of $4.30 per $100 if you want any security. So, if you shipped something worth $1000 it would cost you $43 extra.

If you shipped that value 25 times, as many companies do over a few months, you would pay $1075.

If Purolator ships successfully 99 times out of 100, and I sure hope they do, they would pay you $1000 for the loss and pocket $4300 for the 100 times they collected a surchage. What a joke! They can lose all the packages the want and laugh about their scam.

You are all correct about your experiences with DHL. My husband is a courier. He has worked in most states,as a independent-self employed courier, and now through LabCorp. (That's another horror story.) The drivers at DHL are treated as if they were slaves, really! The are the most under paid workers that work 12hrs to 14 hrs. a day. They are taxed as self-employed, and also taxed as if they get a salary. UNBELIEVABLE!! I WOULD NEVER USE DHL, THE WORKERS REALLY ARE FAR FROM CARING. We live in NJ and the US postal is the worst. They leave your packages at the postal, certified mail anything and do not care about giving it to you...Moving soon.INS

Yes, DHL sucks big time!!!

Josh Pelland

I just had a bad experience with DHL. I received a missed delivery notice in my mailbox last night, and it shows "first attempt, will try again tomorrow". Then the same night, DHL called saying it was the last attempt and we had to get it ourselves. I was not the one who picked up the phone, or else I would have argued with them. So next day I called CS and clarified that it was only the first attempt and wanted to know whether I should wait at home today (based on the notice) or pick it up. I told her they really should try to deliver again today because I am entitled to 2 attempts. However she said there is no way to deliver again because they had tried twice already. Obviously she didn't listen or believe me. There was no way for her to budge, so I hang up. I called again saying I wanted to file a complaint about this missed delivery and confusion. Once I gave the tracking number to the lady, the lady said yesterday was the first attempt and asked me what the problem was. I told her abt the phone call last night and what the previous agent said. She said no, it was only the first attempt, and went above and beyond to email the driver, so he could make an arrangement with us. The driver did call but my bro picked up and arranged 2 days later, thinking no one will be home tomorrow. After he hang up, I told him I'll be home tomorrow and I called DHL again to see if it could be changed to tomorrow. It is an urgent document. This third agent said last night was the second attempt and they wouldn't deliver again. I told her I had gone over this with the second agent and she said it was a mistake. This third agent immediately went to defensive mode and said her company never makes mistakes. Then I was so furious because they did! and I told her the notice I have and what the previous agent said were the proof. She said she could only see what the computer shows and there's no notes from the previous agents and no record that I called this morning. I was tired of the same arguments so I just asked if she could just contact the driver again like the previous agent did. She said she couldn't, there's no way, and claimed that what the previous agent did was wrong. I asked her if there's no way, then why did the driver call me just now. She said she doesn't know, still sounding like I am lying. She said there's no way for them to deliver the package tomorrow. I asked her why. It is still noon, and they closed in 7 hours. There's plenty of time. She could leave a note to the driver, and he can pick up the package tomorrow morning and deliver afterward. She said there's no way for them to contact the driver directly. The driver needs to go back to the depot to get message (the second agent told me there are drivers who can check email every 3 mins), and they need at least 24 hours to communicate. That's unacceptable, so I asked for the manager. She said she couldn't do it because the proper procedure is to send email. I asked for it again because I know no one will read it or do something about it if I email. She wouldn't budge again, so I asked her to at least update the computer to show that yesterday was only the first attempt, so it doesn't sound like I am at fault here. She said she couldn't do it, but she had left a note. Honestly I don't believe leaving note has any effect because who knows whether the forth agent can see it or what the computer will show to them again. Everything is useless so I hang up.

DHL indeed sucks bad. I ordered some books from Amazon through DHL.. and guess what.. they didn't even deliver them to my address!! They just called my cell phone and asked me to pick them up from a neighboring town nearly a hundred miles away 'coz they don't deliver in our city, even with its population of over ten million!!! So I had to travel all the way there and back, just to get those books that I would rather have got via regular mail, instead of paying for those extra courier charges!!

That was a couple of years ago. Now I've dared to use Amazon and DHL combo again.. and.. this time they've even screwed the address. After searching tirelessly for their particular website on the internet, and having found it.. I get this message.. Address information needed; contact DHL!! It turns out that they missed out an entire line in the address given on Amazon. So instead of contacting the customer via the cell phone number provided.. they very graciously mentioned on their hard to find website that they need the address information. What if I hadn't checked the website?? Similarly what if I had decided against making that two hundred mile return trip two years back to get my books????

What kind of company is this????? Absolutely pathetic in its modus operandi and customer service. Makes one think how far evolved are the people running it from our primate ancestors. The worst courier service on earth!!!!!!!

I've always bought things from Amazon USA without any problem. Their estimated delivery was obliged without problems. Then, I decided to buy the British version of Harry Potter bookset. I ordered the first time on Dec 7 2009 in the Amazon Uk. It was supposed to be delivered on Dec 21. Needless to say It didn't arrive up to Jan 21 2010 when I complained to Amazon. Amazon Uk kindly placed another order for me with delivery estimated for Feb 5. I am here complaining, am I not?

It didn't arrive again. I mean. Can't DHL delivery a package to Brazil? The country owns half of the land on South American. Maybe they don't know where South America is after all.

DHL is silly , they do not know cities' name , they do not look at the address and just send the packages to wherever they want, and then lose it happily.
DHL wtf

They shipped my computer equipment from Australia to the UK and smashed it. Didn't apologise. And I got a call 2 days later from this John guy who didn't understand what the problem was because the equipment was delivered. Since then they have failed to deliver items i've purchased on ebay but insist they attempted delivery.It's sad that Ebay sellers still use DHL for delivery... I wish they wouldn't. I think their company is run by some 5 year old children with ADD.
DHL - send you through HELL
I came up with a slogan for their advertising:

You pack it?
We smash it !
you say it's not fair, but we don't care.
because at DHL, we strive to give you as much grief as possible.
Rest assured, If we were looking for Sarah Connor... she would never be found, and terminators would never exist.

I HATE DHL. Seriously. HATE
My Dad went to UK, he ordered a 64GB ipad, and shipped it with DHL (He didn't now how horrible they were) and along with it, a letter of acception for me to my new school was shipped too. Well. i waited in expectation. Wasted a LOT of time. It arrived LATE. Apparently something went wrong in Dubai. it was really battered, but i had an ipad, i was OK, and my dad said he wouldn't sue them, though he ordered it in overnight delivery coz it arrived in working condition.
Do you notice anything odd about the last few sentences? Yeah. My letter never arrived. So we tracked it. and....
(I better mention this package was from LONDON to MALDIVES)
It had been shipped to Lima, PERU. COME ON. THAT IS THE OTHER SIDE OF THE PLANET!!!! and THEN it was shipped from there to GERMANY. And then BACK TO LONDON. Remind me, why couldn't they send it to Dubai from Peru, and to Maldives?
And the package is still probably in heathrow.
Dad says he'll sue.
And I know lots of people have lost their cases, but I have a feeling this might work. Dad is a lawyer.

All i can say is I am sorry, I work there...not for express but for DHL none the less and they suck even worse as an employer..they lie and hide and talk about how their hands are tied and yet, they always seem to be able to find a new manager to hire somewhere..even if they are complete idiots....once again, I am sorry for myself and for all of you!

I just ordered a load of pc hardware online from www.pixmania.com,
they have been of no help to me.The phone i ordered along with 2 other things were all sent in individual packaging for some stupid reason...My sd card went to Italy and ym phone went to Paris..I live in Ireland, I paid for express and got no money back after waiting 6 days. Im pissed off at this stage, i want my pc parts. Im not sup[rised if they are broken....If they are im never using DHL again, and im going to physically hurt the delivery-man.

My pc parts and case have been sitting in Dublin for the last 5 days....I cant get to Dublin i dont drive..And i cant go on a bus or train because i have no way to get my stuff back....But i can also not contact any customer care, i try to but noone picks up, it's as if they know it's me calling...What the hell do i do?

I don't wanna sit here for the next week hoping for parcels everyday its sucha downer, and my birthday went past 4 days ago and i still havent got anything from them....SERIOUSLY!!! >=[

anyone know anything i can do? this is jsut rippin me up!

Hey im Dave from Ireland....Just ordered pc parts from pixmania.ie

the only shipping they offered was DHL so i was like.."ooohhkayy...."

So as you do, you dont think about it and give them your €800

they said it would be with me within 2 working days...Its been 5 days now...And my package is still in Dublin....Like seriously? Its a 4 hour drive, this is just ridiculous..

Im gonna give whoever the poor dhl driver is 20 seconds to give me all my expensive packages and get the fuck out of my home.

Or ill deck him...

NEVER USING DHL AGAIN!!!!! FUCKING SHITTTTT!!!!