The storms of Thursday morning blew out our T1 line which is a Ted Stevens pipe/conduit of both our internet and telephone data. Our lame-o Telecom, XO Communications, has a severely understaffed tech department, so we were not able to report our problem (via cellphone, natch) until waiting on hold for what seemed like hours. I'd say 4 pm yesterday. They claim 24 hour turnaround, but I'm skeptical.
In other words, light posting for the next few days as we try to get everything back in working order. Weird not having access to either phone or internet.
Our neighbor has an Apple Wifi connection which she just mentioned - poor reception in our office, but still a slight reception is better than none.
Wahhhh!!!!
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update 7/22/06.
If you can read this, [insert cliche here]!! Three days seems a long time to find a blown fuse at a “Central Office”, but when corporate planning necessitates cutting back on support staff so as to increase executive compensation, these occurrences are bound to happen. The customer gets screwed, but there is such a hassle to switch providers, companies like XO Communications (my sucky telecom) feel inertia is on their side. They may be right, but we'll certainly be perusing the list of their competitors in the near future.
2004 Net Income (mil.) ($405.5) 2005 Net Income (mil.) (146,505)I guess if you lose 400 million dollars in 2004, and lose another 200 million in 2005, you may have some problems. I see the CEO makes 1.4 million in salary, plus whatever perks a acolyte of Jack Welch can finagle.
