Bonus rental. We didn’t even really notice: summer time usually means many fewer movies watched a week.
We still love you, Netflix…
Text reads:
Due to the technical problems we experienced last week, there was an error processing your DVD shipment. As a result, we notified you that we had shipped a DVD to you, when in fact, we had not. We did ship another DVD from your Queue today (Wednesday), and the DVD we should have shipped is now back at the top of your Queue.
We’re sorry, and to make up for this, we will be giving you a bonus rental to use at your convenience. The bonus rental will automatically be applied to your account. To redeem the bonus rental, log into your account and access your Queue. Then click the “Use the Bonus Rental” button located at the top of Your Queue.
We pride ourselves in delighting you, and we’ve let you down. We apologize, and we will issue a 25% credit to your account in the next few days. You don’t need to do anything. Your credit will be automatically applied to your next billing statement.
Again, we apologize for the inconvenience and thank you for your understanding. If you need further assistance, please call us at 1-888-638-3549.
-The Netflix Team